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EF Go Ahead Tours

Account Manager

EF Go Ahead Tours, Boston, Massachusetts, us, 02298

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Location: Cambridge, MA

Start Date: February 3rd, 2026

Application Deadline: January 5th, 2026

Eligibility: Must live in the state of MA or be within commutable distance to our Cambridge, MA office. Enjoy flexibility of working from home on Fridays, collaborating in the office Monday‑Thursday.

Account Manager, Group Sales EFGo Ahead Tours

About the Company At EF Go Ahead Tours we believe you’re never too old to be a student of the world. For 30 years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families, and travel enthusiasts stepping off their first flight. We believe the best way to learn about the world is to experience it, and every day we come to work hoping to help as many people as possible share in those experiences.

The Role As an Account Manager, you’ll use your attention to detail, relationship‑building skills, and sales instincts to support Group Coordinators—helping them prepare for their trips and grow their programs by setting up future travel. You’ll manage key pre‑departure details and follow through on requests to ensure a smooth, high‑quality experience from enrollment through departure. You’ll begin as a Support Account Manager, learning the role, policies, and product while assisting more tenured Account Managers. Once fully ramped up and a book of business becomes available, you’ll step into the full Account Manager role and take ownership of your own customer portfolio. This position participates in the Sales Development Leadership Program, a career‑accelerating path that includes training in sales, product development, marketing, industry trends, and public‑speaking opportunities.

Key Tasks

Manage group trips within your own book of business by working with Group Coordinators on service revenue opportunities and addressing pre‑departure questions.

Set correct expectations by providing detailed information to travelers to ensure a full understanding of each component of the trip prior to departure.

Serve as the liaison between Group Coordinators and internal EF Go Ahead departments by initiating and following up on group requests.

Maintain an in‑depth knowledge of our product, processes, and internal systems.

Support efforts to grow the Groups Travel Program by utilizing the sales process to encourage Group Coordinators to set up future tours.

What Makes a Successful Account Manager

A self‑starter who is confident and decisive when faced with a challenge.

A positive presence with strong verbal & written communication skills.

A creative problem solver with a nothing is impossible attitude & solutions‑oriented mindset.

A fan of details and organization.

A natural relationship builder who can foster loyalty.

A competitive mind who is always on the hunt for new business opportunities and is eager to contribute to pipeline growth.

A goal‑hitter who understands how to get the job done.

Benefits & Compensation

Commitment to professional growth: robust monthly calendar of trainings and workshops.

Four weeks paid vacation in your first year, ten paid holidays, and two floating holidays.

Exciting business travel opportunities.

25% company match on your 401(k) contributions.

Market‑leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance.

Dependent care, health care and commuter flex spending accounts (FSAs).

Access to fertility care and family‑building support.

Wellness benefits including a yearly fitness reimbursement.

Frequent social and learning events, including access to our employee‑run resource groups.

Robust Employee Assistance Program.

Tenure‑based sabbatical eligibility.

EF Product Dis­counts (travel, language schools, Au Pair program, etc.).

Discounts at local venues and businesses.

In‑office work policy: work from home on Fridays, while collaborating in the office Monday‑Thursday.

Compensation: First‑year Account Managers have an on‑target earning potential of $70,000 (base salary starting at $50,000 and $20,000 bonus potential), with uncapped bonus for exceeding sales goals. Eligibility for promotion to Senior Tour Consultant after 2 years with an increased OTE of $95,000 ($65,000 base and $30,000 bonus potential).

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries: Education, Travel Arrangements, and Higher Education

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