Grand Wailea
Director of Spa and Wellness - Grand Wailea, a Waldorf Astoria Resort
Grand Wailea, Wailea, Hawaii, United States
Director of Spa and Wellness - Grand Wailea, a Waldorf Astoria Resort
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Director of Spa and Wellness - Grand Wailea, a Waldorf Astoria Resort
role at
Grand Wailea
What will I be doing? As a Spa Director, you would be responsible for directing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Direct and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
Develop and implement spa menus and marketing strategies.
Initiate and implement marketing and up‑selling techniques to promote spa services to maximize overall revenue.
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
Recruit, interview and train team members.
Ensure team members have current knowledge of spa products, services, facilities, events and pricing and policies.
Resolve guest issues and concerns to guest satisfaction.
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry... specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company... and our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Salary Range: $150,000- $180,000 based on applicable experience
Work Locations Grand Wailea Resort
Schedule Full‑time
Brand Waldorf Astoria Hotels & Resorts
Job Spa, Health Club, Recreation
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Director of Spa and Wellness - Grand Wailea, a Waldorf Astoria Resort
role at
Grand Wailea
What will I be doing? As a Spa Director, you would be responsible for directing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Direct and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
Develop and implement spa menus and marketing strategies.
Initiate and implement marketing and up‑selling techniques to promote spa services to maximize overall revenue.
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
Recruit, interview and train team members.
Ensure team members have current knowledge of spa products, services, facilities, events and pricing and policies.
Resolve guest issues and concerns to guest satisfaction.
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry... specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company... and our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Salary Range: $150,000- $180,000 based on applicable experience
Work Locations Grand Wailea Resort
Schedule Full‑time
Brand Waldorf Astoria Hotels & Resorts
Job Spa, Health Club, Recreation
#J-18808-Ljbffr