Senior Customer Retention & Escalations Lead

A leading tech company in Tysons is looking for a Customer Retention Manager to handle escalated accounts, ensuring customer satisfaction and issue resolution. The ideal candidate should have over 6 years of experience in customer-facing roles, particularly within SaaS, along with strong project management and negotiation skills. The role offers a competitive salary between $75,000 and $85,000 annually plus commission, emphasizing collaboration and customer engagement. #J-18808-Ljbffr