E*Pro Inc
E*Pro Consulting offers contingent Staff Augmentation of IT professionals, Permanent Recruiting, and Temp-to-Hire. Our industry expertise in financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care, and service industries ensures customized services.
Job Description
Job Title:
Incident / Problem Manager Job Location:
Irwindale, CA Duration:
Permanent / Full Time JOB DESCRIPTION: Excellent communication skills - Both verbal and written Ability to drive and control Technical & Management bridge during Major Incidents Ability to determine the Incident priority based on Business impact and urgency Ability to Understand Outage & the associated Business impact thru effecting probing skills and bring required support personnel to the Technical bridge Effectively communicate the Outage status with updates to Leadership teams Effective collaboration between Various Resolving Groups to get the service restoration as quickly as possible Ensuring progression or implementation of CRs relating to Major Incidents Broadcast MI communication on regular intervals as per the process Providing post MI summary report to stakeholders Ability to coordinate with multiple resolver groups/third party vendors Effective handshake with Problem Management team during Major Incidents for RCA Additional Information
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
Job Title:
Incident / Problem Manager Job Location:
Irwindale, CA Duration:
Permanent / Full Time JOB DESCRIPTION: Excellent communication skills - Both verbal and written Ability to drive and control Technical & Management bridge during Major Incidents Ability to determine the Incident priority based on Business impact and urgency Ability to Understand Outage & the associated Business impact thru effecting probing skills and bring required support personnel to the Technical bridge Effectively communicate the Outage status with updates to Leadership teams Effective collaboration between Various Resolving Groups to get the service restoration as quickly as possible Ensuring progression or implementation of CRs relating to Major Incidents Broadcast MI communication on regular intervals as per the process Providing post MI summary report to stakeholders Ability to coordinate with multiple resolver groups/third party vendors Effective handshake with Problem Management team during Major Incidents for RCA Additional Information
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr