Help Desk Analyst III: Phone-First Support

An established industry player is seeking a Help Desk Analyst to provide exceptional phone support to both internal and external customers. This elevated Tier 1 Service Desk role focuses on troubleshooting network connectivity and device issues, ensuring a seamless experience for users. With a strong emphasis on communication and customer service, the ideal candidate will manage and resolve tickets efficiently while documenting all interactions. Join a dynamic environment that values independent critical thinking and proactive problem-solving. If you have the necessary certifications and a passion for technology, this opportunity is perfect for you. #J-18808-Ljbffr