ANI Pharmaceuticals
Job Summary
The Director of Sales Operations is responsible for delivering comprehensive operational support to the Field Sales organization and key CRM stakeholders. This role leads the strategic development and execution of core commercial platforms and processes, including CRM, call planning, metric design and monitoring, HCP/HCO data management, vehicle reimbursement, and overall field force effectiveness. The Director partners closely with Sales Training to create and deliver technology training that strengthens system proficiency and enhances tactical execution across all sales teams. In addition, this role collaborates with Analytics and Targeting & Alignment to prioritize and deliver timely projects, actionable insights, and essential reporting. The Director also works cross‑functionally with Marketing, Medical, and SD&A to support broader CRM needs and ensure cohesive commercial execution.
Responsibilities
Veeva Platform & CRM Operations
Oversight of Veeva CRM, Align, Network, Link for Key People
CRM data inputs & data flow management
HCP/HCO data stewardship (OpenData, Network)
Territory alignments, targeting & field reporting
CRM support for Sales, Marketing, Medical, SD&A
Ownership of field technology training related to Veeva CRM & speaker programs
Field Force Effectiveness & Execution
Call planning and multi‑channel engagement optimization
Territory/area performance trend analysis
Identification of field efficiency opportunities
Sales force sizing, structural assessments & expansion planning
Ensuring effective tactical execution across sales teams
Cross‑Functional Collaboration
Partnering with Sales Leadership, Marketing, Analytics, Training
Supporting new business development initiatives
Coordinating with external vendors and cross‑functional teams
Delivering timely insights, reporting, and operational alignment
Technology Training & Change Management
Develop/deliver technology training materials
Support system proficiency and adoption
Train teams on Veeva CRM, field tools, and speaker program processes
Bridge field reporting education gaps within sales teams
Data Management, Reporting & Insights
Managing sales reporting & incentive compensation inquiries
Producing actionable metrics and operational insights
Ensuring high‑quality account, affiliation, and sales data
Supporting targeting, segmentation, and analytics‑driven decisions
Vehicle Reimbursement Program Management
Execute & manage day‑to‑day vehicle reimbursement operations
Ensure compliance, accuracy, and timely issue resolution
Strategic Planning & Future‑State Capabilities
Support future‑state commercial model design
Develop capabilities in advance of new product or team expansions
Align operational infrastructure with long‑term commercial strategy
Qualifications
BA or BS degree required.
5-8 years Sales Operations experience in the Pharma/Biotech industry.
Detailed understanding of sales operations processes, sales data tracking, sales force automation, sales reporting, promotion response concepts and sales force alignments.
Experience in managing and developing direct reports preferred.
Proficient in all aspects of analyzing healthcare sales data and field force activities.
Proficient in Veeva suite of commercial platforms, including Veeva CRM, OpenData/Network, and Align.
Excellent verbal, written, presentation and stakeholder management skills to effectively influence and manage expectations with sales leadership and cross‑functional teams.
Strong project management skills required.
Advanced proficiency in Microsoft Excel (PivotTables, VLOOKUP, etc.), PowerPoint, Outlook, and Teams required.
The base salary range for this position is $185K-$210K; the exact salary depends on various factors such as experience, skills, education, location, competencies and industry‑specific knowledge. In addition to base salary, this position is eligible for participation in a competitive short‑term and long‑term incentive program based on performance and company results.
ANI Pharmaceuticals offers a variety of benefits to eligible employees, including health insurance coverage, life and disability insurance, retirement savings plans, paid leave programs, paid holidays and paid time off. Many of these benefits are subsidized or fully paid for by the company.
Location: 500 Alexander Park Drive, Princeton, NJ 08540, US
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Responsibilities
Veeva Platform & CRM Operations
Oversight of Veeva CRM, Align, Network, Link for Key People
CRM data inputs & data flow management
HCP/HCO data stewardship (OpenData, Network)
Territory alignments, targeting & field reporting
CRM support for Sales, Marketing, Medical, SD&A
Ownership of field technology training related to Veeva CRM & speaker programs
Field Force Effectiveness & Execution
Call planning and multi‑channel engagement optimization
Territory/area performance trend analysis
Identification of field efficiency opportunities
Sales force sizing, structural assessments & expansion planning
Ensuring effective tactical execution across sales teams
Cross‑Functional Collaboration
Partnering with Sales Leadership, Marketing, Analytics, Training
Supporting new business development initiatives
Coordinating with external vendors and cross‑functional teams
Delivering timely insights, reporting, and operational alignment
Technology Training & Change Management
Develop/deliver technology training materials
Support system proficiency and adoption
Train teams on Veeva CRM, field tools, and speaker program processes
Bridge field reporting education gaps within sales teams
Data Management, Reporting & Insights
Managing sales reporting & incentive compensation inquiries
Producing actionable metrics and operational insights
Ensuring high‑quality account, affiliation, and sales data
Supporting targeting, segmentation, and analytics‑driven decisions
Vehicle Reimbursement Program Management
Execute & manage day‑to‑day vehicle reimbursement operations
Ensure compliance, accuracy, and timely issue resolution
Strategic Planning & Future‑State Capabilities
Support future‑state commercial model design
Develop capabilities in advance of new product or team expansions
Align operational infrastructure with long‑term commercial strategy
Qualifications
BA or BS degree required.
5-8 years Sales Operations experience in the Pharma/Biotech industry.
Detailed understanding of sales operations processes, sales data tracking, sales force automation, sales reporting, promotion response concepts and sales force alignments.
Experience in managing and developing direct reports preferred.
Proficient in all aspects of analyzing healthcare sales data and field force activities.
Proficient in Veeva suite of commercial platforms, including Veeva CRM, OpenData/Network, and Align.
Excellent verbal, written, presentation and stakeholder management skills to effectively influence and manage expectations with sales leadership and cross‑functional teams.
Strong project management skills required.
Advanced proficiency in Microsoft Excel (PivotTables, VLOOKUP, etc.), PowerPoint, Outlook, and Teams required.
The base salary range for this position is $185K-$210K; the exact salary depends on various factors such as experience, skills, education, location, competencies and industry‑specific knowledge. In addition to base salary, this position is eligible for participation in a competitive short‑term and long‑term incentive program based on performance and company results.
ANI Pharmaceuticals offers a variety of benefits to eligible employees, including health insurance coverage, life and disability insurance, retirement savings plans, paid leave programs, paid holidays and paid time off. Many of these benefits are subsidized or fully paid for by the company.
Location: 500 Alexander Park Drive, Princeton, NJ 08540, US
#J-18808-Ljbffr