Cosentino's Food Stores
Assistant Deli Manager - Cosentino's Brookside Market #144; 14 W. 62nd Terrace,
Cosentino's Food Stores, Kansas City, Missouri, United States, 64101
Assistant Deli Manager
Position Objective: To assist customers in their shopping experience by leading the Deli team in a way that not only promotes growth for the company, but also results in a team that delivers the product and service Cosentino's customers have come to expect. Reporting Structure: This position formally reports to the Deli Manager. Status: This is a non-exempt position. Knowledge: * A food handling permit must be obtained within the first 14 days of employment. * Minimum of (6) months previous experience in a deli, bakery, restaurant or food service operations position is required. * Completion of ongoing training and development as listed on the Cosentino's Learning Plan. * A high school diploma or equivalent is required. Skills: * In the absence of the Deli Manager, provide direct supervision of the activities of other members of the deli team in a manner that is operationally effective, but is also motivating and respectful. * Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done. * Assist the Deli Manager in conducting effective interviews to hire the highest quality candidates for the deli team. * Provide effective coaching, corrective actions, and performance evaluations to improved individual and team performance. * Address employee relations issues and, if needed, effectively work with the Deli Manager, Store Director and/or Human Resource team to resolve issues. * Practice effective inventory management by counting and verifying merchandise against invoices and inspecting deliveries against for shortages, damages and quality. * Procure items from suppliers and notify Deli Manager of any special inventory needs in a timely manner. * Know and practice rotation procedures to ensure product dates are properly monitored. * Enforces strict quality control measures of all deli product put out in cases, hot lines and other areas of the deli. * Know and practice appropriate portion control in deli production and service. * Know and promote ads and specials to increase department sales and profits. * Promote department sales by suggesting additional products and offering samples to customers. * Know the location of the items in your department so you can accurately and courteously answer customer questions. * Meet or exceed productivity standards to produce desired team and individual results. * Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team. * Know and implement the Cosentino's Customer Service Standards. * Know, comply with, and ensure the team complies with all health regulations, sanitation guidelines and safety procedures for your department and your store. * Able to operate, clean and maintain all equipment safely and competently. * Ensure the department is always clean, fully stocked and creatively merchandised. * Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions. * Demonstrates the basic math and reading skills required for the position. Physical Abilities: * Reaching overhead with both arms up to a maximum of 74 inches, twisting at the waist and lifting objects with both hands weighing up to 20 lbs. * Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 50 lbs. * Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces. * Occasionally lifting and carrying up to 50 lbs. * Bending and squatting, at times all the way to floor level. * Able to work in colder conditions of the grocery coolers and freezers. * Climbing a ladder, possibly up to 5ft.
Position Objective: To assist customers in their shopping experience by leading the Deli team in a way that not only promotes growth for the company, but also results in a team that delivers the product and service Cosentino's customers have come to expect. Reporting Structure: This position formally reports to the Deli Manager. Status: This is a non-exempt position. Knowledge: * A food handling permit must be obtained within the first 14 days of employment. * Minimum of (6) months previous experience in a deli, bakery, restaurant or food service operations position is required. * Completion of ongoing training and development as listed on the Cosentino's Learning Plan. * A high school diploma or equivalent is required. Skills: * In the absence of the Deli Manager, provide direct supervision of the activities of other members of the deli team in a manner that is operationally effective, but is also motivating and respectful. * Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done. * Assist the Deli Manager in conducting effective interviews to hire the highest quality candidates for the deli team. * Provide effective coaching, corrective actions, and performance evaluations to improved individual and team performance. * Address employee relations issues and, if needed, effectively work with the Deli Manager, Store Director and/or Human Resource team to resolve issues. * Practice effective inventory management by counting and verifying merchandise against invoices and inspecting deliveries against for shortages, damages and quality. * Procure items from suppliers and notify Deli Manager of any special inventory needs in a timely manner. * Know and practice rotation procedures to ensure product dates are properly monitored. * Enforces strict quality control measures of all deli product put out in cases, hot lines and other areas of the deli. * Know and practice appropriate portion control in deli production and service. * Know and promote ads and specials to increase department sales and profits. * Promote department sales by suggesting additional products and offering samples to customers. * Know the location of the items in your department so you can accurately and courteously answer customer questions. * Meet or exceed productivity standards to produce desired team and individual results. * Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team. * Know and implement the Cosentino's Customer Service Standards. * Know, comply with, and ensure the team complies with all health regulations, sanitation guidelines and safety procedures for your department and your store. * Able to operate, clean and maintain all equipment safely and competently. * Ensure the department is always clean, fully stocked and creatively merchandised. * Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions. * Demonstrates the basic math and reading skills required for the position. Physical Abilities: * Reaching overhead with both arms up to a maximum of 74 inches, twisting at the waist and lifting objects with both hands weighing up to 20 lbs. * Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 50 lbs. * Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces. * Occasionally lifting and carrying up to 50 lbs. * Bending and squatting, at times all the way to floor level. * Able to work in colder conditions of the grocery coolers and freezers. * Climbing a ladder, possibly up to 5ft.