Heyward Incorporated
Aftermarket Sales Representative
Heyward Incorporated, Charlotte, North Carolina, United States, 28245
Join to apply for the
Aftermarket Sales Representative
role at
Heyward Incorporated
6 days ago Be among the first 25 applicants
Founded in 1908 by T.C. Heyward, Sr., Heyward Incorporated began as a Charlotte-based proprietorship supplying mechanical equipment to the growing municipal and power industries of the Southeast. Over time, the company evolved into T.C. Heyward and Associates in the 1950s, and later transitioned to Heyward Incorporated following Mr. Heyward’s retirement. In the late 1990s, the company reorganized to better serve its customers, becoming Heyward-Charlotte Incorporated (d.b.a. Heyward Incorporated), focusing on the Carolinas’ local markets. Heyward’s success stems from its dedicated employees who carry forward Mr. Heyward’s legacy of hard work and commitment to customers and principals. Today, our primary markets include Power, Water, and Wastewater Treatment. Our mission is to deliver the best products and highest-quality service to our customers while fostering strong partnerships. At Heyward, we believe that our success is tied to the success of our clients and partners. We are committed to understanding their unique needs and providing solutions that help them achieve their goals. Heyward’s sales engineers are degreed professionals in Mechanical, Civil, Environmental, or Electrical Engineering, with licensed engineers in North and/or South Carolina. Our support team includes aftermarket sales, OEM and instrumentation specialists, project management assistants, and Heyward Services engineers and service personnel.
Position Summary The Aftermarket Sales Representative manages and grows aftermarket business within the Western Carolina's territory by serving as the primary contact for spare parts, upgrades, retrofits, and service agreements. This role focuses on building long-term customer relationships, identifying equipment and service needs, troubleshooting issues, and delivering competitive solutions that drive market share and profitability. The position requires regular travel, technical understanding of equipment and documentation, and close collaboration with internal teams and suppliers to support customer success.
Essential Duties & Functions
Travels through assigned territory to call on current and prospective customers
Serve as the primary point of contact for aftermarket needs, including spare parts, retrofits, upgrades, and service agreements
Responsible for growing market share and profitability within assigned territory
Develop customer relationships with key people and keep them informed of equipment offerings, parts, and service
Maintain regular communication with clients to assess equipment performance, forecast future needs, and recommend solutions
Provide value to our clients and manufacturers by trouble‑shooting processing and/or equipment issues, whereby accurately identifying equipment, parts and service solutions that meet their specific needs
Build long‑term relationships with decision‑makers at customer sites, including maintenance, operations, and procurement personnel
Prepare and deliver accurate, competitive proposals for spare parts and services
Interpret technical documentation (e.g., equipment drawings, Bill of Materials) to identify and recommend correct replacement parts or upgrades
Collaborate with internal teams and suppliers to confirm pricing, availability, and delivery schedules
Promote allied products
Pursue increasing knowledge of the Territory and Competitors
Monitor market trends, customer behavior, and competitor activity to inform sales strategy
Qualifications
5+ years in a technical sales and/or customer service role with direct customer interface
Business to Business Sales: 3 years (Preferred)
Outside Sales: 3 years (Preferred)
Familiarity with water/wastewater treatment equipment (Preferred)
Strong mechanical aptitude and ability to interpret technical drawings and equipment documentation
Proficiency with Microsoft 365
Education Requirements
Two- or Four-year degree (preferred)
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employee must possess a valid driver’s license.
Benefits
Health insurance
401(k)
Dental insurance
Life insurance
Paid time off Vision insurance
We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Sales and Business Development.
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Aftermarket Sales Representative
role at
Heyward Incorporated
6 days ago Be among the first 25 applicants
Founded in 1908 by T.C. Heyward, Sr., Heyward Incorporated began as a Charlotte-based proprietorship supplying mechanical equipment to the growing municipal and power industries of the Southeast. Over time, the company evolved into T.C. Heyward and Associates in the 1950s, and later transitioned to Heyward Incorporated following Mr. Heyward’s retirement. In the late 1990s, the company reorganized to better serve its customers, becoming Heyward-Charlotte Incorporated (d.b.a. Heyward Incorporated), focusing on the Carolinas’ local markets. Heyward’s success stems from its dedicated employees who carry forward Mr. Heyward’s legacy of hard work and commitment to customers and principals. Today, our primary markets include Power, Water, and Wastewater Treatment. Our mission is to deliver the best products and highest-quality service to our customers while fostering strong partnerships. At Heyward, we believe that our success is tied to the success of our clients and partners. We are committed to understanding their unique needs and providing solutions that help them achieve their goals. Heyward’s sales engineers are degreed professionals in Mechanical, Civil, Environmental, or Electrical Engineering, with licensed engineers in North and/or South Carolina. Our support team includes aftermarket sales, OEM and instrumentation specialists, project management assistants, and Heyward Services engineers and service personnel.
Position Summary The Aftermarket Sales Representative manages and grows aftermarket business within the Western Carolina's territory by serving as the primary contact for spare parts, upgrades, retrofits, and service agreements. This role focuses on building long-term customer relationships, identifying equipment and service needs, troubleshooting issues, and delivering competitive solutions that drive market share and profitability. The position requires regular travel, technical understanding of equipment and documentation, and close collaboration with internal teams and suppliers to support customer success.
Essential Duties & Functions
Travels through assigned territory to call on current and prospective customers
Serve as the primary point of contact for aftermarket needs, including spare parts, retrofits, upgrades, and service agreements
Responsible for growing market share and profitability within assigned territory
Develop customer relationships with key people and keep them informed of equipment offerings, parts, and service
Maintain regular communication with clients to assess equipment performance, forecast future needs, and recommend solutions
Provide value to our clients and manufacturers by trouble‑shooting processing and/or equipment issues, whereby accurately identifying equipment, parts and service solutions that meet their specific needs
Build long‑term relationships with decision‑makers at customer sites, including maintenance, operations, and procurement personnel
Prepare and deliver accurate, competitive proposals for spare parts and services
Interpret technical documentation (e.g., equipment drawings, Bill of Materials) to identify and recommend correct replacement parts or upgrades
Collaborate with internal teams and suppliers to confirm pricing, availability, and delivery schedules
Promote allied products
Pursue increasing knowledge of the Territory and Competitors
Monitor market trends, customer behavior, and competitor activity to inform sales strategy
Qualifications
5+ years in a technical sales and/or customer service role with direct customer interface
Business to Business Sales: 3 years (Preferred)
Outside Sales: 3 years (Preferred)
Familiarity with water/wastewater treatment equipment (Preferred)
Strong mechanical aptitude and ability to interpret technical drawings and equipment documentation
Proficiency with Microsoft 365
Education Requirements
Two- or Four-year degree (preferred)
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employee must possess a valid driver’s license.
Benefits
Health insurance
401(k)
Dental insurance
Life insurance
Paid time off Vision insurance
We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Sales and Business Development.
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