Coach
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
Sales Associate Job Description The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on‑going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Sales Floor Responsibilities
Understands organizational objectives and makes decisions that align with Company priorities.
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
Creates short‑ and long‑term strategies to achieve personal metrics and performance goals.
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times.
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
Drives business through sales strategies, clienteling, sourcing new customers and maintaining on‑going productive relationships with customers.
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value.
Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
Discusses product features and builds the sale by leveraging cross‑selling skills and abilities.
Cross‑sells and encourages beneficial product add‑ons that relate to the customer’s shopping needs.
Sensitive to customers’ needs and tailors approach by reading cues.
Attends to the unique and individual shopping needs of each customer.
Works with multiple customers simultaneously and breaks away as appropriate.
Follows up with customers consistently and genuinely to influence/close the sale.
Flexes personal selling techniques to contribute to overall store financial results.
Builds lasting and loyal relationships with customers.
Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
Creates enthusiasm and positivity for a shared vision and mission.
Promotes and endorses a team selling environment.
Fosters an environment of teamwork, trust and collaboration with internal and external customers.
Remains solution oriented, is adaptable and flexible to changing business and store needs.
Welcomes feedback and adapts behaviors as appropriate.
Maintains a calm and professional demeanor at all times.
Operations Responsibilities
Ensures all daily tasks are completed without negatively impacting service or Coach standards.
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
Maintains a clean and tidy selling floor at all times.
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
Replenishes inventory on sales floor as needed.
Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
Supports cash‑wrap when needed to process purchases, returns, and exchanges.
Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.
Competencies Required
Drive For Results: Can be counted on to exceed goals successfully; consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements; establishes and maintains effective relationships; gains trust and respect.
Creativity: Comes up with a lot of new and unique ideas; makes connections among previously unrelated notions; seen as original and value‑added in brainstorming settings.
Interpersonal Savvy: Relates well to all kinds of people up, down and sideways; builds rapport; builds constructive and effective relationships; uses diplomacy and tact; diffuses high‑tension situations comfortably.
Learning on The Fly: Learns quickly when facing new problems; relentless and versatile learner; open to change; analyzes successes and failures; experiments; enjoys challenges.
Perseverance: Pursues everything with energy, drive and a need to finish; seldom gives up on anything before finishing, especially when facing resistance or setbacks.
Dealing with Ambiguity: Effectively copes with change; shifts gears comfortably; decides to act without having the total picture; handles risk and uncertainty.
Additional Requirements Experience: 1‑3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace; communicate effectively with customers and team; maneuver the sales floor, sales shelves and stock room; climbing, bending and kneeling required; lift and carry up to 25 lbs and, at times, up to 50 lbs.
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including flexible schedule, nights, weekends and holidays, high retail traffic days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day).
Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback.
Creativity: Comes up with a lot of new and unique ideas; makes connections among previously unrelated notions; seen as original and value‑added in brainstorming settings.
Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements.
Dealing with Ambiguity: Effectively copes with change; shifts gears comfortably; acts without having the total picture; handles risk and uncertainty.
Drive for Results: Exceeds goals successfully; consistently top performer; very bottom‑line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people; builds rapport; constructs effective relationships; uses diplomacy and tact.
Learning on the Fly: Learns quickly when facing new problems; relentless learner; open to change; experiments and seeks solutions.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; anticipates future trends; broad knowledge; future oriented; paints credible pictures of possibilities.
Developing Direct Reports and Others: Provides challenging and stretching tasks; holds frequent development discussions; builds development plans; supports career growth.
Building Effective Teams: Blends people into teams; creates strong morale; fosters open dialogue; defines success for the team; creates belonging.
Equal Opportunity Statement Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s qualifications as they relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis.
Benefits Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
Visit Coach at
www.coach.com .
#J-18808-Ljbffr
Sales Associate Job Description The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on‑going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Sales Floor Responsibilities
Understands organizational objectives and makes decisions that align with Company priorities.
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
Creates short‑ and long‑term strategies to achieve personal metrics and performance goals.
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times.
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
Drives business through sales strategies, clienteling, sourcing new customers and maintaining on‑going productive relationships with customers.
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value.
Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
Discusses product features and builds the sale by leveraging cross‑selling skills and abilities.
Cross‑sells and encourages beneficial product add‑ons that relate to the customer’s shopping needs.
Sensitive to customers’ needs and tailors approach by reading cues.
Attends to the unique and individual shopping needs of each customer.
Works with multiple customers simultaneously and breaks away as appropriate.
Follows up with customers consistently and genuinely to influence/close the sale.
Flexes personal selling techniques to contribute to overall store financial results.
Builds lasting and loyal relationships with customers.
Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
Creates enthusiasm and positivity for a shared vision and mission.
Promotes and endorses a team selling environment.
Fosters an environment of teamwork, trust and collaboration with internal and external customers.
Remains solution oriented, is adaptable and flexible to changing business and store needs.
Welcomes feedback and adapts behaviors as appropriate.
Maintains a calm and professional demeanor at all times.
Operations Responsibilities
Ensures all daily tasks are completed without negatively impacting service or Coach standards.
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
Maintains a clean and tidy selling floor at all times.
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
Replenishes inventory on sales floor as needed.
Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
Supports cash‑wrap when needed to process purchases, returns, and exchanges.
Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.
Competencies Required
Drive For Results: Can be counted on to exceed goals successfully; consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements; establishes and maintains effective relationships; gains trust and respect.
Creativity: Comes up with a lot of new and unique ideas; makes connections among previously unrelated notions; seen as original and value‑added in brainstorming settings.
Interpersonal Savvy: Relates well to all kinds of people up, down and sideways; builds rapport; builds constructive and effective relationships; uses diplomacy and tact; diffuses high‑tension situations comfortably.
Learning on The Fly: Learns quickly when facing new problems; relentless and versatile learner; open to change; analyzes successes and failures; experiments; enjoys challenges.
Perseverance: Pursues everything with energy, drive and a need to finish; seldom gives up on anything before finishing, especially when facing resistance or setbacks.
Dealing with Ambiguity: Effectively copes with change; shifts gears comfortably; decides to act without having the total picture; handles risk and uncertainty.
Additional Requirements Experience: 1‑3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace; communicate effectively with customers and team; maneuver the sales floor, sales shelves and stock room; climbing, bending and kneeling required; lift and carry up to 25 lbs and, at times, up to 50 lbs.
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including flexible schedule, nights, weekends and holidays, high retail traffic days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day).
Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback.
Creativity: Comes up with a lot of new and unique ideas; makes connections among previously unrelated notions; seen as original and value‑added in brainstorming settings.
Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements.
Dealing with Ambiguity: Effectively copes with change; shifts gears comfortably; acts without having the total picture; handles risk and uncertainty.
Drive for Results: Exceeds goals successfully; consistently top performer; very bottom‑line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people; builds rapport; constructs effective relationships; uses diplomacy and tact.
Learning on the Fly: Learns quickly when facing new problems; relentless learner; open to change; experiments and seeks solutions.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; anticipates future trends; broad knowledge; future oriented; paints credible pictures of possibilities.
Developing Direct Reports and Others: Provides challenging and stretching tasks; holds frequent development discussions; builds development plans; supports career growth.
Building Effective Teams: Blends people into teams; creates strong morale; fosters open dialogue; defines success for the team; creates belonging.
Equal Opportunity Statement Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s qualifications as they relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis.
Benefits Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
Visit Coach at
www.coach.com .
#J-18808-Ljbffr