Mini Mall Storage Properties
Storage Specialist
Mini Mall Storage Properties, Summerville, South Carolina, United States, 29485
Storage Specialist
Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all of life’s transitions and treasures, while staying focused on leading the industry and challenging traditional norms.
Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on Service, Brand, and Employee Experiences. Our team’s dedication is what enables us to deliver an exceptional service experience to our customers – both internal and external, uphold a high level of brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration.
What will you do?
Follow internal sales processes with potential customers to convert leads into sales/up sales through various channels, including phone, online, and walk-in.
Build and maintain strong relationships with current and prospective customers.
Address customer inquiries, concerns, and complaints promptly and professionally.
Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
Use market knowledge to understand the potential customer demographic for sales, and local competitors for pricing strategy development.
Facilitate the customer experience by completing their rental agreements, protection plans and applying appropriate discounts as applicable.
Maintain detailed records of sales activities, customer interactions, and transactions.
Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
Identify, elevate, and support property improvements and initiatives to optimize customer satisfaction and sales efficiency.
Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality, including lighting and security cameras.
Other job duties as assigned.
What will you need?
High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
Basic computer skills, including Microsoft Office proficiency.
Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.
Strong organizational and problem‑solving capabilities, coupled with excellent interpersonal and communication skills.
Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
Successful completion of a criminal background check and verification of a Motor Vehicle Record.
What do we offer?
Core values that empower teams and customers, fostering accountability and impact.
Support from teammates and senior leadership to grow personally and professionally.
A competitive compensation package that includes group benefits, a 401(k) matching program, and a discretionary bonus program.
A commitment to a safety‑first work environment.
We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibly and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We’re committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate our workforce’s diversity.
Should you require accommodation to participate fully in the recruitment process, please email peopleandculture@minimallstorage.com.
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Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on Service, Brand, and Employee Experiences. Our team’s dedication is what enables us to deliver an exceptional service experience to our customers – both internal and external, uphold a high level of brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration.
What will you do?
Follow internal sales processes with potential customers to convert leads into sales/up sales through various channels, including phone, online, and walk-in.
Build and maintain strong relationships with current and prospective customers.
Address customer inquiries, concerns, and complaints promptly and professionally.
Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
Use market knowledge to understand the potential customer demographic for sales, and local competitors for pricing strategy development.
Facilitate the customer experience by completing their rental agreements, protection plans and applying appropriate discounts as applicable.
Maintain detailed records of sales activities, customer interactions, and transactions.
Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
Identify, elevate, and support property improvements and initiatives to optimize customer satisfaction and sales efficiency.
Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality, including lighting and security cameras.
Other job duties as assigned.
What will you need?
High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
Basic computer skills, including Microsoft Office proficiency.
Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.
Strong organizational and problem‑solving capabilities, coupled with excellent interpersonal and communication skills.
Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
Successful completion of a criminal background check and verification of a Motor Vehicle Record.
What do we offer?
Core values that empower teams and customers, fostering accountability and impact.
Support from teammates and senior leadership to grow personally and professionally.
A competitive compensation package that includes group benefits, a 401(k) matching program, and a discretionary bonus program.
A commitment to a safety‑first work environment.
We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibly and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We’re committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate our workforce’s diversity.
Should you require accommodation to participate fully in the recruitment process, please email peopleandculture@minimallstorage.com.
#J-18808-Ljbffr