Office Manager Sales Customer Experience and Employee Operations

Overview Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Office Manager answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone, processes paperwork and manages our Customer Service Representatives. We are looking for a motivated, self-starter who is goal‑oriented and hard‑working. This position requires strong attention to detail. The Office Manager serves as a central point of contact between clients, team members, and leadership to ensure efficient communication and workflow.

The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication and organizational skills and strong computer skills including Microsoft Word and Excel. Training will be provided on our software. Actual work experience as an office manager or in lawn care is desirable.

Responsibilities

Takes inbound call from customers and potential customers

Makes outbound calls to follow up on estimates and ensure customer satisfaction

Sells services over the phone

Maintains customer data records

Manage daily activities of Customer Service Representatives

Qualifications If you enjoy multitasking and would like to be a part of a fast‑paced, dynamic sales team, we are waiting to hear from you!

Benefits We offer a competitive salary, commission and benefits.

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