Sheehy Auto Stores
Automotive Service Advisor Toyota
Sheehy Auto Stores, Cockeysville, Maryland, United States, 21030
Service Advisor
Sheehy Auto Stores
has been named a 2024 and 2025 Top Workplace in Washington, DC, and Richmond. Sheehy Auto Stores is one of the country’s Top 30 Private Dealer groups, representing some of the industry’s best brands across over 25 locations. We pride ourselves on finding the best team members—experienced or new—to help us achieve success. If this sounds like you, we want YOU to be part of our team.
We are seeking a
Service Advisor
to join our customer service team. You will greet customers, schedule appointments, serve as a liaison between customers and our service technicians, and ensure a high standard of service.
Benefits
Health, Vision, and Dental Insurance
Paid Maternity & Paternity after one year of employment
Paid Training
Career Advancement opportunities
401(k) and profit sharing
Competitive compensation based on experience and performance: $50,000 up to $200,000
Responsibilities
Greet service department customers promptly and courteously.
Listen to each customer and articulate repair needs to technicians.
Present recommended and additional services using low‑pressure, high‑integrity methods.
Provide accurate estimates of repair and maintenance costs.
Adhere to dealership policy on customer vehicle care and operation.
Follow up on each repair and keep customers informed of progress.
Sell and manage extended warranties.
Inspect repair quality and ensure all work is complete.
Notify customers when vehicles are ready for pickup.
Review and explain repairs and associated costs to customers.
Handle minor customer concerns and complaints.
Keep the Service Manager informed of all problems and potential problems.
Maintain Customer Satisfaction Index (CSI) scores by dealership standards.
Requirements
Previous experience as a Service Advisor preferred.
Reynolds & Reynolds or similar DMS proficiency preferred.
Strong customer communication skills, both in‑person and on the phone.
Strong organizational skills.
Ability to manage in a fast‑paced work environment with limited supervision.
Compliance with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers’ vehicles and property.
Authorized to work in the USA.
Ability to pass a pre‑employment background check, Motor Vehicle Record Check, and drug screening.
Valid driver’s license.
Equal Employment Opportunity Statement Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, citizenship, or other classifications protected by applicable federal, state, or local laws. Sheehy Auto Stores is an Equal Employment Opportunity Employer.
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has been named a 2024 and 2025 Top Workplace in Washington, DC, and Richmond. Sheehy Auto Stores is one of the country’s Top 30 Private Dealer groups, representing some of the industry’s best brands across over 25 locations. We pride ourselves on finding the best team members—experienced or new—to help us achieve success. If this sounds like you, we want YOU to be part of our team.
We are seeking a
Service Advisor
to join our customer service team. You will greet customers, schedule appointments, serve as a liaison between customers and our service technicians, and ensure a high standard of service.
Benefits
Health, Vision, and Dental Insurance
Paid Maternity & Paternity after one year of employment
Paid Training
Career Advancement opportunities
401(k) and profit sharing
Competitive compensation based on experience and performance: $50,000 up to $200,000
Responsibilities
Greet service department customers promptly and courteously.
Listen to each customer and articulate repair needs to technicians.
Present recommended and additional services using low‑pressure, high‑integrity methods.
Provide accurate estimates of repair and maintenance costs.
Adhere to dealership policy on customer vehicle care and operation.
Follow up on each repair and keep customers informed of progress.
Sell and manage extended warranties.
Inspect repair quality and ensure all work is complete.
Notify customers when vehicles are ready for pickup.
Review and explain repairs and associated costs to customers.
Handle minor customer concerns and complaints.
Keep the Service Manager informed of all problems and potential problems.
Maintain Customer Satisfaction Index (CSI) scores by dealership standards.
Requirements
Previous experience as a Service Advisor preferred.
Reynolds & Reynolds or similar DMS proficiency preferred.
Strong customer communication skills, both in‑person and on the phone.
Strong organizational skills.
Ability to manage in a fast‑paced work environment with limited supervision.
Compliance with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers’ vehicles and property.
Authorized to work in the USA.
Ability to pass a pre‑employment background check, Motor Vehicle Record Check, and drug screening.
Valid driver’s license.
Equal Employment Opportunity Statement Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, citizenship, or other classifications protected by applicable federal, state, or local laws. Sheehy Auto Stores is an Equal Employment Opportunity Employer.
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