Fort Bragg Federal Credit Union
Member Service Specialist
Fort Bragg Federal Credit Union, Fayetteville, North Carolina, United States, 28305
Purpose
Conduct in-depth interviews with all levels of present and potential members regarding the Credit Union’s savings, investment, loan products, and other account services. Perform role duties in the Call Center, using the telephone to serve members in both membership and lending areas, answering inquiries and other requests. Work in a fast‑paced environment with flexible hours.
Primary Duties & Responsibilities
Interview members and prospects about Credit Union products & services, eligibility, benefits, and responsibilities. Provide information on deposit and loan products and match solutions to meet member needs.
Originate and close loan applications with Loan Officer approval.
Explain terms and conditions of deposit and loan products to applicants, obtain necessary signatures, verify disclosures, and ensure all paperwork is properly executed before disbursing funds.
Maintain detailed knowledge of Credit Union policies, products, and services.
Handle cash and checks received, post, balance, and prepare items for deposit to the vault clearing. Report outages to supervisor.
Interview, determine eligibility, and assist members with share and share draft information, Term Share, IRA, and Utility Deposit Waiver Program information and applications.
Maintain working knowledge of Credit Union operations, including computer systems.
Participate in meeting Board of Directors goals and departmental objectives.
Input IRA documents into Ascensus IRA Direct system and scan documents in Laserfiche.
Assist members in reconciling accounts, issuing stop payments, managing overdraft reports, collecting overdrawn accounts, and performing necessary transfers.
Execute internal monetary transactions between accounts and between institutions.
Maintain security over applications and funds.
Scan loan documents into Laserfiche within one week of closing and train others to complete this task.
Other Duties & Responsibilities
Answer calls on the ACD phone line.
Train new employees and level II promotions on job requirements, functions, and duties.
Verify monthly IRA distribution and contribution reports.
Cross‑sell all CU products and services to increase product penetration.
Represent the Credit Union at off‑site business functions as needed.
Balance and verify the Trism Machine.
Conduct outbound calls to acquire new business.
Comply with Federal Bank Secrecy Act, Anti‑Money Laundering & Customer Identification Policy (BSA), OFAC Policy, and Identity Theft Policy.
Perform other duties as assigned by management.
Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Training
High School Diploma.
May be required to be NMLS registered and meet qualifications necessary for registration under the S.A.F.E. Act (including background screening and fingerprinting).
Complete mandatory Bank Secrecy Act, OFAC, and Red Flag Identity Theft training annually.
Prior Experience
1–3 years lending or credit union member service experience.
Interpersonal Skills Courtesy, tact, and diplomacy are essential. The role involves personal contact with others both inside and outside the organization to provide information, build relationships, and solicit cooperation.
Other Special Skills & Abilities
Communicate effectively with members by phone or in person, projecting a positive, professional, and cooperative approach.
Strong working knowledge of all Credit Union products and services, and adherence to policies and procedures.
General knowledge of laws and regulations related to loan acquisition and approval; knowledge of loan guidelines, procedures, and policies.
Willingness to actively solicit new accounts and loan business.
Willingness to work at any branch location, including One Stop/Personnel Services Center at Fort Bragg.
Ability to use a variety of software applications.
Discretion in waiving specifications at the manager’s discretion.
Physical Demands
Low to moderate physical stamina required.
Working Conditions Minimal adverse conditions. Temperature fluctuations may occur in the office setting. Work may extend beyond normal hours based on organizational needs.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Business Development and Sales
Industries
Banking
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Primary Duties & Responsibilities
Interview members and prospects about Credit Union products & services, eligibility, benefits, and responsibilities. Provide information on deposit and loan products and match solutions to meet member needs.
Originate and close loan applications with Loan Officer approval.
Explain terms and conditions of deposit and loan products to applicants, obtain necessary signatures, verify disclosures, and ensure all paperwork is properly executed before disbursing funds.
Maintain detailed knowledge of Credit Union policies, products, and services.
Handle cash and checks received, post, balance, and prepare items for deposit to the vault clearing. Report outages to supervisor.
Interview, determine eligibility, and assist members with share and share draft information, Term Share, IRA, and Utility Deposit Waiver Program information and applications.
Maintain working knowledge of Credit Union operations, including computer systems.
Participate in meeting Board of Directors goals and departmental objectives.
Input IRA documents into Ascensus IRA Direct system and scan documents in Laserfiche.
Assist members in reconciling accounts, issuing stop payments, managing overdraft reports, collecting overdrawn accounts, and performing necessary transfers.
Execute internal monetary transactions between accounts and between institutions.
Maintain security over applications and funds.
Scan loan documents into Laserfiche within one week of closing and train others to complete this task.
Other Duties & Responsibilities
Answer calls on the ACD phone line.
Train new employees and level II promotions on job requirements, functions, and duties.
Verify monthly IRA distribution and contribution reports.
Cross‑sell all CU products and services to increase product penetration.
Represent the Credit Union at off‑site business functions as needed.
Balance and verify the Trism Machine.
Conduct outbound calls to acquire new business.
Comply with Federal Bank Secrecy Act, Anti‑Money Laundering & Customer Identification Policy (BSA), OFAC Policy, and Identity Theft Policy.
Perform other duties as assigned by management.
Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Training
High School Diploma.
May be required to be NMLS registered and meet qualifications necessary for registration under the S.A.F.E. Act (including background screening and fingerprinting).
Complete mandatory Bank Secrecy Act, OFAC, and Red Flag Identity Theft training annually.
Prior Experience
1–3 years lending or credit union member service experience.
Interpersonal Skills Courtesy, tact, and diplomacy are essential. The role involves personal contact with others both inside and outside the organization to provide information, build relationships, and solicit cooperation.
Other Special Skills & Abilities
Communicate effectively with members by phone or in person, projecting a positive, professional, and cooperative approach.
Strong working knowledge of all Credit Union products and services, and adherence to policies and procedures.
General knowledge of laws and regulations related to loan acquisition and approval; knowledge of loan guidelines, procedures, and policies.
Willingness to actively solicit new accounts and loan business.
Willingness to work at any branch location, including One Stop/Personnel Services Center at Fort Bragg.
Ability to use a variety of software applications.
Discretion in waiving specifications at the manager’s discretion.
Physical Demands
Low to moderate physical stamina required.
Working Conditions Minimal adverse conditions. Temperature fluctuations may occur in the office setting. Work may extend beyond normal hours based on organizational needs.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Business Development and Sales
Industries
Banking
#J-18808-Ljbffr