First Security Bank
FT Retail Banker Floating - Searcy, AR - Job
First Security Bank, Searcy, Arkansas, us, 72149
FT Retail Banker Floating
Location: Searcy, AR
Employment type: Full‑time
Title: FT Retail Banker Floating
Overview First Security Bank is seeking a professional, energetic, and team‑oriented individual to join our team as a Retail Banker. If you are passionate about serving the Arkansas community and thrive in a dynamic environment, we encourage you to apply.
Summary Under the supervision of assigned training personnel, you will accept and process transactions from the bank’s customers by personal contact, mail, and night deposit. You will become knowledgeable in identifying customer needs, servicing accounts, explaining financial products, and resolving customer issues. You will also cross‑train to perform retail banking specialist duties such as opening new accounts, establishing direct deposits, and opening retirement accounts. This position requires on‑site work and the ability to travel/float between branches within the designated market.
Qualifications
High school diploma or GED required at graduation.
1–2 years of post‑secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
Position begins as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.
Reliable transportation and ability to travel between branches and/or attend training.
Proficiency with Outlook, Word, typing, 10‑key, and the internet required.
Willingness to demonstrate Core 5 values with customers and coworkers.
Hours of Availability Regularly scheduled hours per week: 40 + hours. Monday–Friday: 8:00 am – 5:30 pm. Rotating Saturdays 8:30 am – 12:30 pm. Extended working hours may be required.
Essential Duties and Responsibilities
Process deposits, withdrawals, cash advances, issue cashier’s checks, cash checks, securing proper identification, and following retail policies and procedures.
Examine checks, determine funds availability, complete hold notices, identify counterfeit currency, and refer customers to other bank services as necessary.
Visually review customer transactions and verify necessary information.
Count and balance cash using the retail platform, buy/sell currency from the vault, and scan proof work through the branch capture machine.
Receive mortgage, consumer, and other loan payments.
Promote bank services and products following cross‑selling procedures or direct clients to appropriate bank personnel.
Adhere to daily opening and closing procedures, security, and safety measures.
Maintain currency and coin supply, manually count, verify, and strap currency, and process coins by selling to the vault.
Assist with night deposits, mail deposits, and ATM deposits as needed.
Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed.
Inform management of department activities, problems, or outages exceeding $50.00 and assist with resolving retail outages.
Assist internal customers and executive management as requested.
Complete special requests: redeem U.S. Savings Bonds, close accounts, take orders for checks, exchange foreign currencies, complete safe‑deposit box procedures, and provide account printouts.
Balance ATM and main cash vault as needed.
Provide quality service by answering questions, telephone inquiries, and providing information on bank services.
Identify fraudulent transactions, review concerns with management, and stay informed about new suspicious activities.
Obtain training and become proficient in executing wire transfers.
Maintain strict privacy regarding customer account information.
Operate computer software, equipment, telephone, scanner, and copier; become proficient with internal bank software.
Hold a valid driver’s license and have reliable transportation to arrive on time; extend working hours when necessary.
Attend various retail training classes as assigned by management.
Additional duties may be assigned by management.
After Successful Training
Build consumer and business customer profiles as needed.
Process debit cards upon request.
Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints.
Update identification.
Open/close accounts.
Handle debit card disputes.
Soft Skills Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust.
Physical and Mental Demands The employee must have the visual acuity to read materials in printed or on‑screen format, identify customers, and converse with them in person, over the telephone, and via drive‑through service. The position requires reasonable mobility, hand, arm, and finger dexterity to operate computer equipment and office devices, lifting coins and currency up to 50 pounds, and occasional exposure to outside weather. Repetitive movements and short‑term attention to detail are required. Reasonable accommodations may be made for individuals with disabilities.
Equal Opportunity Employer Statement First Security Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age, genetics, national origin, status as a veteran or protected veteran, or status as a qualified individual with a disability or any other classification protected by federal or state law.
Should you need assistance in completing the application, please let us know. This position is currently accepting applications.
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Employment type: Full‑time
Title: FT Retail Banker Floating
Overview First Security Bank is seeking a professional, energetic, and team‑oriented individual to join our team as a Retail Banker. If you are passionate about serving the Arkansas community and thrive in a dynamic environment, we encourage you to apply.
Summary Under the supervision of assigned training personnel, you will accept and process transactions from the bank’s customers by personal contact, mail, and night deposit. You will become knowledgeable in identifying customer needs, servicing accounts, explaining financial products, and resolving customer issues. You will also cross‑train to perform retail banking specialist duties such as opening new accounts, establishing direct deposits, and opening retirement accounts. This position requires on‑site work and the ability to travel/float between branches within the designated market.
Qualifications
High school diploma or GED required at graduation.
1–2 years of post‑secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
Position begins as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.
Reliable transportation and ability to travel between branches and/or attend training.
Proficiency with Outlook, Word, typing, 10‑key, and the internet required.
Willingness to demonstrate Core 5 values with customers and coworkers.
Hours of Availability Regularly scheduled hours per week: 40 + hours. Monday–Friday: 8:00 am – 5:30 pm. Rotating Saturdays 8:30 am – 12:30 pm. Extended working hours may be required.
Essential Duties and Responsibilities
Process deposits, withdrawals, cash advances, issue cashier’s checks, cash checks, securing proper identification, and following retail policies and procedures.
Examine checks, determine funds availability, complete hold notices, identify counterfeit currency, and refer customers to other bank services as necessary.
Visually review customer transactions and verify necessary information.
Count and balance cash using the retail platform, buy/sell currency from the vault, and scan proof work through the branch capture machine.
Receive mortgage, consumer, and other loan payments.
Promote bank services and products following cross‑selling procedures or direct clients to appropriate bank personnel.
Adhere to daily opening and closing procedures, security, and safety measures.
Maintain currency and coin supply, manually count, verify, and strap currency, and process coins by selling to the vault.
Assist with night deposits, mail deposits, and ATM deposits as needed.
Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed.
Inform management of department activities, problems, or outages exceeding $50.00 and assist with resolving retail outages.
Assist internal customers and executive management as requested.
Complete special requests: redeem U.S. Savings Bonds, close accounts, take orders for checks, exchange foreign currencies, complete safe‑deposit box procedures, and provide account printouts.
Balance ATM and main cash vault as needed.
Provide quality service by answering questions, telephone inquiries, and providing information on bank services.
Identify fraudulent transactions, review concerns with management, and stay informed about new suspicious activities.
Obtain training and become proficient in executing wire transfers.
Maintain strict privacy regarding customer account information.
Operate computer software, equipment, telephone, scanner, and copier; become proficient with internal bank software.
Hold a valid driver’s license and have reliable transportation to arrive on time; extend working hours when necessary.
Attend various retail training classes as assigned by management.
Additional duties may be assigned by management.
After Successful Training
Build consumer and business customer profiles as needed.
Process debit cards upon request.
Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints.
Update identification.
Open/close accounts.
Handle debit card disputes.
Soft Skills Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust.
Physical and Mental Demands The employee must have the visual acuity to read materials in printed or on‑screen format, identify customers, and converse with them in person, over the telephone, and via drive‑through service. The position requires reasonable mobility, hand, arm, and finger dexterity to operate computer equipment and office devices, lifting coins and currency up to 50 pounds, and occasional exposure to outside weather. Repetitive movements and short‑term attention to detail are required. Reasonable accommodations may be made for individuals with disabilities.
Equal Opportunity Employer Statement First Security Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age, genetics, national origin, status as a veteran or protected veteran, or status as a qualified individual with a disability or any other classification protected by federal or state law.
Should you need assistance in completing the application, please let us know. This position is currently accepting applications.
#J-18808-Ljbffr