Topcon Healthcare has been solving societal challenges for over 90 years. We develop innovations that improve patient health and quality of life, empowering eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology.
The Senior Sales Operations Specialist will support the sales team in a designated territory, collaborating with sales, operations and finance to maximize revenue. The role requires strong organizational, analytical, and communication skills, and thrives in a fast‑paced, multi‑priority environment.
Job Responsibilities
- Support the sales team in quoting orders for customers.
- Manage complex orders, escalations, and exceptions; may oversee high‑value or strategic accounts.
- Handle sales and service escalations professionally with a customer‑oriented mindset.
- Collect and verify payment details on new orders.
- Identify and resolve order‑related issues such as pricing discrepancies and shipping delays.
- Maintain and manage projects and high‑priority orders for our largest national corporate accounts.
- Communicate with customers to answer questions and provide status updates.
- Collaborate with operations to ensure orders are fulfilled according to accurate specifications.
- Coordinate with the scheduling team to meet customers’ expectations on installation and training dates.
- Work with finance to fix errors that may require credits or new order entries.
- Lead strategic account project management.
- Generate and analyze order and backlog reports.
- Work independently with minimal oversight.
- Act as a key point of contact between departments (Sales, Finance, Purchasing, Operations).
- Resolve most issues independently and provide guidance to team members.
- Travel to all major tradeshows.
Job Requirements
- 4+ years of experience in sales operations, operations management, or business development.
- Bachelor’s degree in business administration or related field (plus).
- Experience with SAP and/or Salesforce (plus).
- Previous experience in the healthcare industry and with medical devices is a bonus.
- Excellent interpersonal and communication skills.
- Strong analytical and problem‑solving skills.
- Enjoys working as part of a team and excels in collaboration.
- Ability to multitask and prioritize projects.
Base Pay
Expected hourly pay range: $33.00 per hour to $40.00 per hour.
Benefits
Topcon offers a comprehensive benefit package that includes medical, dental, vision, life insurance, disability insurance, tax‑saving contributions, a 401(k) plan with employer match, tuition reimbursement, and additional perks. Employees receive paid holidays, personal time off, and sick leave that meet or exceed local requirements.
EEO Statement
We're an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
Medical Equipment Manufacturing
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