Title: Director of Merchandising Operations
Location: Washington, D.C.
Salary:
Competitive salary and benefits package based on qualifications; classified as full-time salaried; exempt and not eligible for overtime.
Reports to:
Fiona Bora, Chief Merchandising Officer
Travel:
Occasional travel may be required
Position Overview
The Director of Merchandising Operations is the strategic and operational right hand to the Chief Merchandising Officer, responsible for ensuring the merchandising organization runs smoothly, efficiently, and in alignment with company goals. This leader drives operational excellence, leads key strategic initiatives, enables cross-functional collaboration, and serves as the connective tissue between merchandising, planning, web merchandising, supply chain, marketing, finance, and executive leadership.
Core Responsibilities
- Drive merchandising strategy & planning by translating the CMO’s priorities into clear operating plans, calendars, and KPIs.
- Help drive and align key milestone meetings across verticals and categories.
- Establish, maintain, and enforce the seasonal merchandising and go-to-market calendar, ensuring all teams hit key gates and milestones. Create and maintain standard templates, briefs, recaps, and reporting mechanisms so stakeholders have consistent visibility into goals, changes, and decisions.
- Optimize merchandising processes (line reviews, assortment milestones, workflows) to improve speed, consistency, and cross-team accountability.
- Lead cross-functional alignment across Planning, Supply Chain, Product, Finance, and Marketing to ensure coordinated execution of seasonal and go-to-market plans.
- Provide business insights & performance reporting through dashboards, analytics, and weekly business reviews to support data-driven decisions.
- Drive structured hindsight analyses to identify wins, misses, operational gaps, and opportunities for improvement each season.
- Coordinate with Marketing on receipts & inventory to align campaigns and product storytelling with real-time product flow and availability.
- Collaborate with Planning & Merch leaders to analyze SKU efficiency, category performance, and opportunities to rationalize or expand the assortment.
Minimum Qualifications
- 8–12+ years in merchandising, planning, operations, product, or retail strategy
- Bachelor’s degree required
Knowledge/Skills/Abilities
- Strong project management and cross-functional leadership skills
- Analytical mindset with ability to translate data into action
- Excellent communicator and organizational systems builder
- Excels in ambiguous, fast-moving environments
Tuckernuck Core Values
The successful candidate will also demonstrate the following core values that inspire the Tuckernuck team to make a difference.
- Teamwork Makes the Dream Work
- Find the Fun
- Stay Authentic
- Respect
- Entrepreneurial Spirit
- Start Strong & Finish Strong
- Have Courage
Equal Opportunity Employer
Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit. Tuckernuck policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Tuckernuck offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in this application or hiring process to accommodate a disability, you may request an accommodation at any time.
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