Director, Post PTO Services

Base pay range

$150,000.00/yr – $180,000.00/yr

Description

The QSS Director of Post‑PTO Services leads all customer‑facing and operational service functions following Permit‑to‑Operate (PTO) approval within the solar business. This role ensures that solar systems operate at peak performance, customers receive exceptional post‑installation support, and long‑term value is achieved through maintenance, monitoring, and energy management services.

Responsibilities

• Take full ownership and responsibility for the end‑to‑end customer journey post‑PTO, including onboarding, education, and support.
• Manage escalations, service requests, and warranty claims efficiently and effectively.
• Develop proactive communication strategies to keep customers informed about system performance, maintenance, and updates.
• Lead service teams handling O&M (operations and maintenance), performance monitoring, and field services.
• Ensure all post‑PTO activities comply with state and jurisdiction‑specific utility requirements, safety standards, and industry regulations.
• Oversee preventive and corrective maintenance programs to maximize system uptime and performance.
• Implement advanced monitoring tools and analytics to enhance customer‑facing performance.
• Develop reporting dashboards for customers and internal stakeholders on system output, ROI, and savings.
• Collaborate with engineering teams to resolve underperformance issues.
• Manage relationships with inverter, panel, and storage OEMs for warranty claims and replacements.
• Lead a team to meet quality KPIs, analyze trends, and present regular performance reports.
• Validate and approve quality review results and inspection records.
• Drive alignment with various stakeholders, including executives, business operations, design, and engineering teams.
• Create regular reports for internal management and external customers.
• Act as a liaison between the company and external parties to meet information needs and ensure proper information is maintained for historical purposes.
• Support internal and external payment audit processes.
• Lead or assist with ad hoc projects and reports as business needs require.
• Maintain and engage in regular communication with other company groups and departments locally and globally.
• Perform all other duties as assigned by the Head of the QSS Team or upper management.

Required Qualifications

• Bachelor’s degree in engineering, business, renewable energy, or a related field required; advanced degree preferred.
• 7‑10 years of experience in solar, renewable energy, or energy services, including at least 5 years in a senior leadership role.
• Strong background in customer operations, operations and maintenance (O&M), and post‑installation service delivery.
• Proven experience managing large service teams and third‑party vendors.
• Comprehensive technical knowledge of solar PV systems, energy storage, and monitoring platforms.
• Excellent leadership, customer engagement, and stakeholder management skills.
• Demonstrated data‑driven decision‑making with experience in KPI development, tracking, and reporting.
• Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Strong analytical skills with experience in data analysis and reporting.
• Ability to identify and develop key strategic partnerships that enhance operational and business performance.
• Excellent written and verbal communication skills.
• High degree of professionalism, integrity, and executive presence.
• Comfortable engaging with external stakeholders, including executives and partners, and skilled in delivering presentations, negotiations, and contract reviews.
• Self‑motivated, creative, and skilled in strategic planning and execution.
• Ability to travel up to 20% of the time.

Preferred Qualifications

• Experience in the TPO industry.

Physical, Mental & Environmental Demands

• Mobility: Standing 20% of time; Sitting 70% of time; Walking 10% of time.
• Strength: Pulling, pushing, carrying, lifting up to 10 lbs.
• Dexterity: Typing, handling, reaching – Frequently.
• Agility: Turning, twisting – Frequently; Bending – Occasionally; Crouching, balancing, climbing, crawling, kneeling – Never.

Pay Transparency

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications. This target salary range is for California positions only and should not be interpreted as an offer of compensation.

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