House Manager - Transitional Living Community

House Manager - Transitional Living Community

Position: House Manager - Transitional Living Community

Reports to: Program Director

Work Location: East New York, Brooklyn (Located on 3rd floor with no elevator access)

Job Type: Full time 35 hours per week

Salary Range: $36,000 - $36,000

BCS’s Transitional Living Community (TLC), a 30‑bed section of the Brooklyn Women’s Shelter in East New York, Brooklyn, was established in 1989. TLC provides homeless, low‑income, mentally ill women with temporary shelter and assistance to secure permanent housing. TLC recruits its clients primarily from the assessment unit of the Brooklyn Women’s Shelter. Staff conduct comprehensive assessments to identify women with severe and persistent mental illness, many also having serious personal, social, medical and economic problems. A principle feature of the TLC program is the “milieu treatment” in which women are helped to practice the skills they will need to live successfully outside the shelter system, including pre‑vocational preparation.

Position Summary

Provide consistent, high‑quality program service delivery to all client populations in accordance with funder and regulatory requirements; best practices; BCS policies and Core Values; and Code of Conduct for Custodians of People with Special Needs. This includes program coverage and attendance to individual client needs during scheduled shift, including reception activities, answering phones and directing calls, and assisting all clients with self‑administered medication. Serve as a role model to all stakeholders.

Responsibilities

• Provide program coverage and attend to individual client needs during scheduled shift
• Conduct reception activities, including answering phones and directing calls
• Assist all clients with self‑administered medication by providing access to all prescribed medication at appropriate times, encouraging correct use of medication, logging medication taken, and assuring proper storage in a locked area
• Provide light food to clients if needed with medication, in accordance with DOHMH Food Standards
• Report serious incident to TLC management and complete an incident report
• Ensure client adheres to COVID standards and requirements
• Document all activities in logbook and medication logbook for issues requiring intervention and alert appropriate staff
• Assist with facilitating admissions as needed
• Work with HELP Women’s Center to ensure TLC bed sign‑in sheets are appropriately completed
• Interact with clients in a therapeutic manner and attend to their needs and requests according to program policies
• Assist with oversight of laundry room schedule and assist clients in learning proper use of laundry facilities
• Facilitate pack‑outs for all clients who violate curfew and prepare the area for a new intake
• Collect new clients’ demographic information in the evenings
• Other related tasks as assigned

Qualifications

• High School Diploma or equivalent required
• One year experience working with homeless and/or mentally disabled populations preferred
• F80 Preferred
• Previous experience working in residential direct care helpful
• Ability to maintain confidentiality and boundaries with clients
• Must undergo pre‑employment screenings such as the Criminal Background Check required by DOHMH

BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities.