About the Company
We are a leading technology company in the hospitality tech industry, helping hotels, resorts, and casinos optimize revenue and drive profitability. Our innovative SaaS platform and expanding suite of solutions have been central to our growth and success. With a team of highly skilled professionals, we continue to push the boundaries of what is possible in revenue strategy for hospitality businesses.
Role Summary
Our Team
We are a dynamic and vibrant sales team actively expanding in the Americas. With a truly differentiated solution in a fragmented and exciting market, the opportunity for a self-starter, highly driven individual to be successful is high. This combined with a lucrative compensation plan in a rapidly growing company should result in your interest being ignited!
Job Overview & Requirements
The APAC Customer Success Lead will manage key customer relationships and internal stakeholders to ensure successful project outcomes. As a trusted advisor, you will provide strategic guidance to customers on leveraging technology to meet their business objectives. You will also build and lead the APAC Customer Success team, mentoring managers and fostering a collaborative, high-performance culture. This role requires a confident, goal-oriented leader with strong business acumen and problem-solving skills.
Key Responsibilities
- Own sales process from start to finish for all accounts in assigned territory
- Responsible for developing, establishing, developing and closing new business
- Work with C-level executives to align their business needs with Duetto’s solutions
- Establish a network of stakeholders across their territory including General Managers, Revenue Managers, Commercial Leaders and Integration Partners
- Work closely with Customer Success team to provide high touch service and identify upsell opportunities in Duetto’s customer base
- Establish partnerships with strategic business partners/consultants and build necessary channels for business collaboration
- Build and manage pipeline of new business and accurately forecast using salesforce.com
- Manage and execute against Duetto Sales architecture, processes and revenue recognition criteria including salesforce.com
- Represent Duetto at industry events such as conferences, seminars, hosted events, customer meetings, etc.
Qualifications
- 5+ years of sales experience within the technology and travel/hospitality industry
- Track record of meeting or exceeding quota
- Ability and desire to work in a fast-paced, startup team environment
- Highly motivated and results-driven
- Strong negotiation and presentation skills
- Proficient in Salesforce.com, including sales forecasting
- Remote employee with a willingness to travel up to 30%
- BS/BA Degree
Preferred
- Fluent in Spanish and English Speaker (Also, Portuguese is an added bonus)
- Understanding of the hospitality technology landscape and hotel buyer personas