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Box, Inc.

Federal SaaS Customer Success Manager

Box, Inc., New York, New York, us, 10261

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A leading cloud content management company is seeking a Customer Success Manager based in New York. In this role, you will manage post-sales activities for top enterprise customers, ensuring their satisfaction and driving product adoption. The ideal candidate has over 4 years of experience in customer success, particularly in a SaaS environment, and a strong data mindset. You'll actively partner with various teams to enhance customer engagement and mitigate churn while leveraging AI to improve decision-making. The salary range for this position is $100,000—$125,000 USD. #J-18808-Ljbffr