SalaryGuide
Business Development Senior Specialist (CRM)
SalaryGuide, Kirkland, Washington, United States, 98034
Responsibilities
CRM Expertise – Develop deep knowledge of Kirkland’s CRM and e-marketing systems (Salesforce) and support attorneys, MBD staff, and other teams in leveraging the platform.
Data Integrity & Reporting – Perform data entry and maintenance, resolve duplicates, enforce standards, and conduct research to ensure accuracy; create and manage reports to support Firm initiatives.
Targeting & Marketing Support – Build mailing lists, track events, and manage communications such as newsletters and alerts to help deliver precise, effective outreach.
Collaboration & Training – Partner with the Marketing & Business Development Associate Director (CRM) and other MBD colleagues; deliver training and serve as a trusted resource across departments.
Cross-Firm Engagement – Gain familiarity with practice group structures to ensure effective audience targeting and provide on-the-ground CRM support in Houston or Chicago.
Requirements
Bachelor’s degree required
7+ years of database management or CRM experience (professional services preferred)
Experience with CRM and e-marketing platforms (Salesforce, MCAE), plus skills in data reporting tools (Power BI, Tableau, or SQL a plus). Advanced Microsoft Excel, Word, and PowerPoint required
Strong written and verbal communication abilities with the professionalism to engage effectively with senior attorneys, clients, and staff
Ability to prioritize, manage multiple deadlines, and produce accurate, high-quality work under pressure
Problem-Solving & Initiative – Skilled at working independently, adapting to change, and proactively driving projects forward in a deadline-driven environment
Attention to Detail – Exceptional proofing, editing, and data management accuracy
Benefits
Comprehensive healthcare
Paid time off
Retirement
Personal support and tailored learning and development opportunities
#J-18808-Ljbffr
CRM Expertise – Develop deep knowledge of Kirkland’s CRM and e-marketing systems (Salesforce) and support attorneys, MBD staff, and other teams in leveraging the platform.
Data Integrity & Reporting – Perform data entry and maintenance, resolve duplicates, enforce standards, and conduct research to ensure accuracy; create and manage reports to support Firm initiatives.
Targeting & Marketing Support – Build mailing lists, track events, and manage communications such as newsletters and alerts to help deliver precise, effective outreach.
Collaboration & Training – Partner with the Marketing & Business Development Associate Director (CRM) and other MBD colleagues; deliver training and serve as a trusted resource across departments.
Cross-Firm Engagement – Gain familiarity with practice group structures to ensure effective audience targeting and provide on-the-ground CRM support in Houston or Chicago.
Requirements
Bachelor’s degree required
7+ years of database management or CRM experience (professional services preferred)
Experience with CRM and e-marketing platforms (Salesforce, MCAE), plus skills in data reporting tools (Power BI, Tableau, or SQL a plus). Advanced Microsoft Excel, Word, and PowerPoint required
Strong written and verbal communication abilities with the professionalism to engage effectively with senior attorneys, clients, and staff
Ability to prioritize, manage multiple deadlines, and produce accurate, high-quality work under pressure
Problem-Solving & Initiative – Skilled at working independently, adapting to change, and proactively driving projects forward in a deadline-driven environment
Attention to Detail – Exceptional proofing, editing, and data management accuracy
Benefits
Comprehensive healthcare
Paid time off
Retirement
Personal support and tailored learning and development opportunities
#J-18808-Ljbffr