NRG Energy, Inc.
As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future!
Job Summary The Digital Communications Manager within the Program Support Team delivers value to internal and external customers by providing operational expertise and support to implement new products and services, optimize existing processes, and resolve customer issues. The team partners closely with Marketing to drive successful product launches, while ensuring operational efficiency and customer satisfaction. Additionally, the team fosters strategic partnerships with IT, Legal, Regulatory, Customer Care, Mass Operations, and external vendors to achieve business objectives across Residential, Small Business, Builder/Multi-Family, and Home Solar markets.
Essential Duties and Responsibilities
Conduct performance evaluations and provide feedback.
Develop and implement a departmental goal-setting framework to align with organizational objectives.
Mentor email analysts for career growth.
Embed and reinforce the company’s values and culture through actions and behaviors.
Identify and address training needs.
Lead and manage organizational change.
Oversee and coordinate complex, nationwide team operations.
Oversee content development, automation setup, testing, and implementation.
Screen interview candidates and hire prospective employees.
Implement new product strategies and roadmaps.
Track team productivity and manage special projects.
Collaborate with stakeholders to understand business needs and translate them into actionable product requirements.
Provide necessary resources, including budget, personnel, and tools, to the product owner.
Track the progress of product development and ensure milestones and deadlines are met.
Address any conflicts or issues that arise within the team or with stakeholders.
Conduct recurring 1:1s with team members to check status, provide support, and coaching opportunities.
Align process enhancements with overall business objectives.
Analyze end-to-end processes to identify bottlenecks and opportunities for efficiency improvements.
Collaborate with IT and cross-functional teams to prioritize and implement system improvements.
Design and implement innovative process solutions.
Lead cross-functional teams in successfully executing small to medium-sized projects from inception to completion.
Provide administrative support to team members.
Make decisions on the feasibility of proposed marketing initiatives and projects.
Conduct and approve internal control reviews ensuring compliance and enhancing efficiency and accuracy.
Develop and implement key performance indicators (KPIs) to measure process health and effectiveness.
Establish and maintain quality standards for the team.
Implement robust quality control systems such as reconciliation and audits to ensure process adherence.
Create and distribute actionable reports to inform decision-making.
Maintain accurate budgets and forecasts.
Develop robust data management processes for accurate reporting.
Leverage data analytics to identify performance trends and improvement opportunities.
Analyze customer data to identify trends and implement improvements.
Anticipate customer needs and enhance the customer experience.
Build and maintain strong relationships with internal and external stakeholders.
Collaborate with cross-functional teams to deliver solutions and meet business requirements.
Develop and execute customer service strategies aligned with business objectives.
Manage and maintain vendor relationships.
Resolve escalated customer issues efficiently.
Set and achieve customer satisfaction goals.
Minimum Requirements
An undergraduate degree from an accredited four-year college or university in operations, computer science, or engineering.
7‑10+ years of professional experience in an Operations/IT/Project Management/Consulting role.
1‑3+ years of people management experience.
4‑7 years of email development experience.
Proven track record of managing successful email campaigns.
Familiarity with HTML/CSS for email.
Experience with Salesforce Marketing Cloud and email render tools (Litmus, Email on Acid).
Desire to use AI technologies.
Preferred Qualifications
Experience leading cross-functional team projects from requirements to implementation.
1‑3+ years of people management experience.
1‑3+ years of vendor management experience.
4‑6 years of professional experience in the energy retail market.
Additional Knowledge, Skills, and Abilities
Acts as subject matter expert for areas of responsibility.
Communicates timely performance and errors to management, including volume, trends, and root causes.
Excellent communication skills, both written and verbal.
Identifies and facilitates resolutions, projects, and project-related issues.
Maintains business continuity plans.
Monitors and reviews all regulatory and compliance changes or updates for operational impact.
Oversees and approves the user acceptance testing (UAT) process to ensure successful system implementation.
Oversees process documentation development and maintenance.
Proficient in Microsoft Office products (Teams, Word, Excel, Visio, PowerPoint, Power BI) and MS Project.
Proficient in Power BI.
Provides regular updates on areas of responsibility and assigned tasks.
Proven ability to lead and motivate hybrid or remote teams.
Submits a weekly progress report detailing team accomplishments and milestones.
Embraces NRG values, lives them, breathes them, and encourages them as well as 1NRG.
Working Conditions
Hybrid working environment.
Monday – Friday with standard office hours.
Some overtime is required as special projects arise.
Minimal travel when necessary.
Physical Requirements
Lifting, bending, sitting, reaching, and standing manual dexterity may be necessary.
Position requires employee to work using a laptop/computer screen.
NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant’s experience or skills.
EEO is the Law Poster (The poster can be found at
link )
Official description on file with Talent.
#J-18808-Ljbffr
Job Summary The Digital Communications Manager within the Program Support Team delivers value to internal and external customers by providing operational expertise and support to implement new products and services, optimize existing processes, and resolve customer issues. The team partners closely with Marketing to drive successful product launches, while ensuring operational efficiency and customer satisfaction. Additionally, the team fosters strategic partnerships with IT, Legal, Regulatory, Customer Care, Mass Operations, and external vendors to achieve business objectives across Residential, Small Business, Builder/Multi-Family, and Home Solar markets.
Essential Duties and Responsibilities
Conduct performance evaluations and provide feedback.
Develop and implement a departmental goal-setting framework to align with organizational objectives.
Mentor email analysts for career growth.
Embed and reinforce the company’s values and culture through actions and behaviors.
Identify and address training needs.
Lead and manage organizational change.
Oversee and coordinate complex, nationwide team operations.
Oversee content development, automation setup, testing, and implementation.
Screen interview candidates and hire prospective employees.
Implement new product strategies and roadmaps.
Track team productivity and manage special projects.
Collaborate with stakeholders to understand business needs and translate them into actionable product requirements.
Provide necessary resources, including budget, personnel, and tools, to the product owner.
Track the progress of product development and ensure milestones and deadlines are met.
Address any conflicts or issues that arise within the team or with stakeholders.
Conduct recurring 1:1s with team members to check status, provide support, and coaching opportunities.
Align process enhancements with overall business objectives.
Analyze end-to-end processes to identify bottlenecks and opportunities for efficiency improvements.
Collaborate with IT and cross-functional teams to prioritize and implement system improvements.
Design and implement innovative process solutions.
Lead cross-functional teams in successfully executing small to medium-sized projects from inception to completion.
Provide administrative support to team members.
Make decisions on the feasibility of proposed marketing initiatives and projects.
Conduct and approve internal control reviews ensuring compliance and enhancing efficiency and accuracy.
Develop and implement key performance indicators (KPIs) to measure process health and effectiveness.
Establish and maintain quality standards for the team.
Implement robust quality control systems such as reconciliation and audits to ensure process adherence.
Create and distribute actionable reports to inform decision-making.
Maintain accurate budgets and forecasts.
Develop robust data management processes for accurate reporting.
Leverage data analytics to identify performance trends and improvement opportunities.
Analyze customer data to identify trends and implement improvements.
Anticipate customer needs and enhance the customer experience.
Build and maintain strong relationships with internal and external stakeholders.
Collaborate with cross-functional teams to deliver solutions and meet business requirements.
Develop and execute customer service strategies aligned with business objectives.
Manage and maintain vendor relationships.
Resolve escalated customer issues efficiently.
Set and achieve customer satisfaction goals.
Minimum Requirements
An undergraduate degree from an accredited four-year college or university in operations, computer science, or engineering.
7‑10+ years of professional experience in an Operations/IT/Project Management/Consulting role.
1‑3+ years of people management experience.
4‑7 years of email development experience.
Proven track record of managing successful email campaigns.
Familiarity with HTML/CSS for email.
Experience with Salesforce Marketing Cloud and email render tools (Litmus, Email on Acid).
Desire to use AI technologies.
Preferred Qualifications
Experience leading cross-functional team projects from requirements to implementation.
1‑3+ years of people management experience.
1‑3+ years of vendor management experience.
4‑6 years of professional experience in the energy retail market.
Additional Knowledge, Skills, and Abilities
Acts as subject matter expert for areas of responsibility.
Communicates timely performance and errors to management, including volume, trends, and root causes.
Excellent communication skills, both written and verbal.
Identifies and facilitates resolutions, projects, and project-related issues.
Maintains business continuity plans.
Monitors and reviews all regulatory and compliance changes or updates for operational impact.
Oversees and approves the user acceptance testing (UAT) process to ensure successful system implementation.
Oversees process documentation development and maintenance.
Proficient in Microsoft Office products (Teams, Word, Excel, Visio, PowerPoint, Power BI) and MS Project.
Proficient in Power BI.
Provides regular updates on areas of responsibility and assigned tasks.
Proven ability to lead and motivate hybrid or remote teams.
Submits a weekly progress report detailing team accomplishments and milestones.
Embraces NRG values, lives them, breathes them, and encourages them as well as 1NRG.
Working Conditions
Hybrid working environment.
Monday – Friday with standard office hours.
Some overtime is required as special projects arise.
Minimal travel when necessary.
Physical Requirements
Lifting, bending, sitting, reaching, and standing manual dexterity may be necessary.
Position requires employee to work using a laptop/computer screen.
NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant’s experience or skills.
EEO is the Law Poster (The poster can be found at
link )
Official description on file with Talent.
#J-18808-Ljbffr