Customer Service Coordinator - Service Writer Job at Penske Truck Leasing in Tac

Customer Service Coordinator - Service Writer A Penske Customer Service Coordinator for our Tacoma branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity. Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues. Assure that all Penske Rental units are maintained and prepared for customers. Ensure parts are available for scheduled work. Hold vendors accountable for quality and adherence to schedule for outside work. Provide customer service, assuring customers are satisfied and will return for additional business. Maintain shop productivity by optimizing the work plan. Coordinate with district billing clerks as necessary. Other projects and tasks as assigned by supervisor. Qualifications 2 years of customer service experience required. At least 1 year of hands‑on mechanical experience required. 2 years of supervisory experience preferred. At least 2 years of service department administration preferred. High School diploma or equivalent required. Associate’s Degree, Technical School Degree, or Bachelor’s Degree preferred. ASE certification preferred. Prior experience with service scheduling programs and diagnostic programs preferred. Associate must understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management. Associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice. Regular, predictable, full attendance is an essential function of the job. Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education and criminal history) and drug screening are required. Physical Requirements Move frequently, stand, walk, climb, bend, and sit for extended periods throughout the scheduled working period. Use hands on a routine daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. Work safely at heights using applicable ladders and elevated working platforms. Work safely in all weather conditions. Be able to see and hear to safely navigate the work environment due to frequent movement of large trucks through the workplace. Ability to regularly lift and/or move up to 50 lbs (23 kg) and occasionally up to 100 lbs (45 kg). Salary $28.00/hr + Shift Differential. Schedule Monday thru Friday 2:00pm to 10:30pm. Penske is an Equal Opportunity Employer. About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Address: 1460 Thorne Rd, Primary Location: US-WA-Tacoma, Employer: Penske Truck Leasing Co., L.P., Req ID: 2513143. #J-18808-Ljbffr