Sysco
Manager, Inside Sales Turlock, CA Posted today
Sysco, Turlock, California, United States, 95382
Position Purpose
The Customer Service Manager is responsible for the hiring, training and supervision of the Customer Service Department. Responsible for developing, implementing, and maintaining department objectives. Manages sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities.
Primary Responsibilities
Develops and promotes department’s goals and objectives through the management of planning and supervising activities
Develop, implement, and maintain department procedures. Analyze and identify changes department efficiency and improved service
Monitor and analyze CS effectiveness reports (daily, weekly, and monthly) to enhance department efficiency
Responsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
Communicate sales opportunities to the Sales team in order to maximize sales penetration
Hire hold, training, write schedules, manage CMP process and conduct 30,60,90-day reviews
Education
High School Diploma or equivalent
Experience
3 years or more of customer service or call center experience
Skills
Good communication skills
Proved ability to communicate effectively to satisfy the customers’ needs
Experience managing individuals, motivating, training and disciplining a staff
Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus
Bilingual English/Spanish a plus
Ability to handle multiple tasks
Strong organizational skills and ability to handle crisis situations effectively
Good Operational knowledge of a distribution warehouse environment
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
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Primary Responsibilities
Develops and promotes department’s goals and objectives through the management of planning and supervising activities
Develop, implement, and maintain department procedures. Analyze and identify changes department efficiency and improved service
Monitor and analyze CS effectiveness reports (daily, weekly, and monthly) to enhance department efficiency
Responsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
Communicate sales opportunities to the Sales team in order to maximize sales penetration
Hire hold, training, write schedules, manage CMP process and conduct 30,60,90-day reviews
Education
High School Diploma or equivalent
Experience
3 years or more of customer service or call center experience
Skills
Good communication skills
Proved ability to communicate effectively to satisfy the customers’ needs
Experience managing individuals, motivating, training and disciplining a staff
Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus
Bilingual English/Spanish a plus
Ability to handle multiple tasks
Strong organizational skills and ability to handle crisis situations effectively
Good Operational knowledge of a distribution warehouse environment
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
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