Service Corporation International
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Funeral Home Manager
role at
Service Corporation International .
As Funeral Home Manager, you will manage the daily operations of a single Funeral Home location and a single line of business.
You will foster a sense of ownership in the location, steward costs, and drive profitable case volume growth while achieving annual sales revenue, production targets, and P&L goals.
You will also develop a professional, high‑performing staff and exceed the expectations of client families.
Job Responsibilities
Financial Management
Work with Market Leadership to develop the annual business plan and budget, and to set financial, production, and revenue goals.
Prepare annual operational and personnel budgets and translate company strategies into local actionable plans.
Monitor financial trends with the Finance Field Manager and approve expenditures and invoices, managing overtime as an acceptable expense.
Operations
Manage day‑to‑day operations, delegating workload, setting priorities, and ensuring on‑time services that exceed customer expectations.
Resolve escalated customer issues and comply with all regulations and company policies.
Participate in community, civic, and local promotional activities.
Maintain facilities and grounds, budgeting for repairs and equipment replacement.
Plan and implement annual initiatives that influence resources or goals across locations.
Identify and implement innovative solutions to improve efficiencies and support change initiatives.
Funeral Arrangements & Directing
Engage with the next of kin, facilitate arranging conferences, and summarize desired outcomes while discussing available life‑insurance and benefit options.
Promote funeral, cemetery, and crematory services and associated merchandise such as catering, flowers, music, and Everlasting Memory products.
Preside as Master of Ceremonies for visitation, funeral, or graveside services, confirming authorization to proceed with service arrangements.
Leadership and People Development
Build a reliable, trusting team by providing ongoing guidance, coaching, and constructive feedback.
Screen, interview, hire, and promote qualified staff; recommend salary adjustments and career advancements.
Build effective business relationships across the organization.
Qualifications
Education
High school diploma or equivalent.
Technical diploma in Funeral Services or Mortuary Science preferred.
Bachelor’s degree in Mortuary Science or other state‑prescribed degree.
Certification/License
Funeral Director license as required by state law.
Experience
At least five (5) years of industry experience with increasing responsibilities.
At least two (2) years of experience guiding staff and communicating expectations.
Prior experience managing people preferred.
Budgeting and expense‑control experience preferred.
Knowledge, Skills and Abilities
Ability to work evenings, weekends, nights, and as required.
Industry and financial acumen.
Proficiency in MS Office suite and ancillary systems such as HMIS, InfoPort, and CarePoint.
Professional interpersonal, cultural sensitivity, and tactfulness when interacting with customers and handling escalated issues.
Leadership mindset, high motivation, and positive attitude.
Strong written and verbal communication skills, including public speaking, collaboration, and negotiation.
Ability to create clear presentations and data visualizations to aid decision‑making.
Cognitive abilities: reasoning, planning, problem‑solving, abstract and analytical thinking, rapid learning, and application of knowledge to new situations.
Job Location: Lighthouse Point, FL
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Funeral Home Manager
role at
Service Corporation International .
As Funeral Home Manager, you will manage the daily operations of a single Funeral Home location and a single line of business.
You will foster a sense of ownership in the location, steward costs, and drive profitable case volume growth while achieving annual sales revenue, production targets, and P&L goals.
You will also develop a professional, high‑performing staff and exceed the expectations of client families.
Job Responsibilities
Financial Management
Work with Market Leadership to develop the annual business plan and budget, and to set financial, production, and revenue goals.
Prepare annual operational and personnel budgets and translate company strategies into local actionable plans.
Monitor financial trends with the Finance Field Manager and approve expenditures and invoices, managing overtime as an acceptable expense.
Operations
Manage day‑to‑day operations, delegating workload, setting priorities, and ensuring on‑time services that exceed customer expectations.
Resolve escalated customer issues and comply with all regulations and company policies.
Participate in community, civic, and local promotional activities.
Maintain facilities and grounds, budgeting for repairs and equipment replacement.
Plan and implement annual initiatives that influence resources or goals across locations.
Identify and implement innovative solutions to improve efficiencies and support change initiatives.
Funeral Arrangements & Directing
Engage with the next of kin, facilitate arranging conferences, and summarize desired outcomes while discussing available life‑insurance and benefit options.
Promote funeral, cemetery, and crematory services and associated merchandise such as catering, flowers, music, and Everlasting Memory products.
Preside as Master of Ceremonies for visitation, funeral, or graveside services, confirming authorization to proceed with service arrangements.
Leadership and People Development
Build a reliable, trusting team by providing ongoing guidance, coaching, and constructive feedback.
Screen, interview, hire, and promote qualified staff; recommend salary adjustments and career advancements.
Build effective business relationships across the organization.
Qualifications
Education
High school diploma or equivalent.
Technical diploma in Funeral Services or Mortuary Science preferred.
Bachelor’s degree in Mortuary Science or other state‑prescribed degree.
Certification/License
Funeral Director license as required by state law.
Experience
At least five (5) years of industry experience with increasing responsibilities.
At least two (2) years of experience guiding staff and communicating expectations.
Prior experience managing people preferred.
Budgeting and expense‑control experience preferred.
Knowledge, Skills and Abilities
Ability to work evenings, weekends, nights, and as required.
Industry and financial acumen.
Proficiency in MS Office suite and ancillary systems such as HMIS, InfoPort, and CarePoint.
Professional interpersonal, cultural sensitivity, and tactfulness when interacting with customers and handling escalated issues.
Leadership mindset, high motivation, and positive attitude.
Strong written and verbal communication skills, including public speaking, collaboration, and negotiation.
Ability to create clear presentations and data visualizations to aid decision‑making.
Cognitive abilities: reasoning, planning, problem‑solving, abstract and analytical thinking, rapid learning, and application of knowledge to new situations.
Job Location: Lighthouse Point, FL
#J-18808-Ljbffr