Resident Relations Manager Job at Continental Properties in Colorado Springs

Resident Relations Manager – Continental Properties, The Forge at Briargate, Colorado Springs, CO. We are looking for an enthusiastic and customer‑centric Resident Relations Manager to lead the successful operations of this community. You will manage business operations, resident satisfaction, leasing activity, financial reporting, rent collection, renewals, and marketing, reporting to the Community Manager. Position Specifics Full‑Time Pay: $21‑$25 per hour Essential Responsibilities Manage accounting and financial matters: collecting rent, posting payments, processing final account statements, updating monthly financial statements, and managing delinquencies. Meet with current and prospective residents to address issues. Help increase resident renewal rates and organize resident events. Skills For Success Two+ years of apartment leasing experience required; resident relations manager experience desired. Experience with Fair Housing Regulations and managing delinquencies. Unmatched commitment to customer service. Ability to work overtime and non‑traditional schedules including evenings, weekends, and holidays. Combination of desk work and touring the community; must be able to use a computer, telephone, and office equipment; some units may have stairs. Why You'll Love Life At Continental Career Growth: Tools, training, and opportunities for a meaningful career with long‑term growth potential. Mental Health & Wellness: Comprehensive mental health support including 8 free counseling sessions per year and additional wellness resources. Balance: Generous vacation time, 9 paid holidays, and 4 company‑paid half‑days during designated months. Community & Connection: Informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Culture of Belonging: Continental IDEA (Inclusion, Diversity, Equity, & Allies) commitment to an inclusive work environment. On‑Site Living: Discount on on‑site apartments for convenience and luxury. Performance Incentives: Incentive programs including commissions on new leases, renewals, quarterly and year‑end bonuses. Industry‑Leading Benefits: Comprehensive benefits package with Medical, Dental, Vision plans, flexible spending accounts, 401(k) with match, and company‑paid life and disability insurance. Family Support: 6‑weeks paid parental leave and up to 12‑weeks leave for birth mothers; family‑forming & fertility resources. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We comply with the Americans with Disabilities Act (ADA) and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities. All applicants are required to pass a post‑offer criminal background check prior to joining the Continental team. Referrals increase your chances of interviewing at Continental Properties by 2x. #J-18808-Ljbffr