Sr Service Desk Analyst: Incident Resolution & Mentoring

A technology solutions provider is seeking a Senior Service Desk Analyst to deliver advanced technical support. This role requires at least 5 years of experience in IT service desk settings, strong troubleshooting skills, and the ability to provide exceptional customer service. Candidates must possess a Bachelor’s degree in a relevant field and understand ITIL principles. Responsibilities include resolving complex IT incidents, mentoring junior analysts, and collaborating with cross-functional teams. Located in Connecticut, this position is contractual in nature. #J-18808-Ljbffr