BradyPLUS
Customer Engagement Specialist
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BradyPLUS
Job Description As a Customer Engagement Specialist, you play a pivotal role in assisting the sales team, initiating and sustaining communication with core customers, fostering deeper relationships, identifying sales opportunities to drive growth and delivering exemplary "white glove" service to core and new customers. Your mission is to seamlessly integrate with the sales team, provide essential support to enhance their effectiveness and contribute to the overall sales success of BradyPLUS.
Responsibilities
Provide administrative support to the sales team and key customers, including order & quote processing, inventory management, reviewing/preparing reports, usage analysis, margin reports, backorder and open order tracking, at‑risk customer monitoring, sales gap identification, price & cost alignment, form request submission, liaison between sales and internal departments, sample requests, eCommerce super‑user/live‑chat agent duties, ERP super‑user role, managing/creating customer order guides, and backup support for Customer Solution Specialists.
Support the sales team in developing and nurturing strong, long‑term relationships with customers using Salesforce, upselling & cross‑selling activities, immediate response to customer issues, and attending customer meetings or sales‑rep ride‑alongs.
Execute customer outreach strategies to enhance engagement, such as a regular cadence of proactive outreach activities, identifying churn risk, and new customer onboarding.
Maintain up‑to‑date product knowledge by participating in vendor trainings and sales meetings, notifying customers of new products, and performing other duties as assigned.
Ideal Candidate
High school diploma or equivalent; some college preferred.
3‑5 years of customer service experience directly related to the essential functions of the role.
At least 2 years of Customer Service, Sales Support, or Inside Sales experience.
Excellent verbal and written communication skills with professionalism and strong interpersonal skills.
Proficiency with CRM software (Salesforce) and Microsoft Office Suite (Word, Excel, PowerPoint).
Strong attention to detail and accuracy in handling data and documentation.
A proactive, problem‑solving mindset.
Strong organizational and multitasking abilities.
Ability to work independently and collaboratively.
Experience using technology effectively, including e‑commerce and live chat support.
Customer‑centric focus on delivering exceptional service.
Ability to sit at a desk for long periods, operate a computer, and communicate clearly on phone and in person.
Compensation & Benefits BradyPLUS offers competitive compensation and a comprehensive benefits package, including medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement, and more.
About BradyPLUS BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right supplies and support to ensure businesses are more successful every day. Our 6,000 associates across 180+ locations provide premium brands, expert advice, and exceptional customer experiences. We serve thousands of customers nationwide across a wide range of markets, and we strive to be the best employer by valuing people, embracing change, and reaching higher.
Equal Opportunity Employer BradyPLUS is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity, and any other characteristic protected by law. Reasonable accommodations are provided to applicants and employees with disabilities.
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–
BradyPLUS
Job Description As a Customer Engagement Specialist, you play a pivotal role in assisting the sales team, initiating and sustaining communication with core customers, fostering deeper relationships, identifying sales opportunities to drive growth and delivering exemplary "white glove" service to core and new customers. Your mission is to seamlessly integrate with the sales team, provide essential support to enhance their effectiveness and contribute to the overall sales success of BradyPLUS.
Responsibilities
Provide administrative support to the sales team and key customers, including order & quote processing, inventory management, reviewing/preparing reports, usage analysis, margin reports, backorder and open order tracking, at‑risk customer monitoring, sales gap identification, price & cost alignment, form request submission, liaison between sales and internal departments, sample requests, eCommerce super‑user/live‑chat agent duties, ERP super‑user role, managing/creating customer order guides, and backup support for Customer Solution Specialists.
Support the sales team in developing and nurturing strong, long‑term relationships with customers using Salesforce, upselling & cross‑selling activities, immediate response to customer issues, and attending customer meetings or sales‑rep ride‑alongs.
Execute customer outreach strategies to enhance engagement, such as a regular cadence of proactive outreach activities, identifying churn risk, and new customer onboarding.
Maintain up‑to‑date product knowledge by participating in vendor trainings and sales meetings, notifying customers of new products, and performing other duties as assigned.
Ideal Candidate
High school diploma or equivalent; some college preferred.
3‑5 years of customer service experience directly related to the essential functions of the role.
At least 2 years of Customer Service, Sales Support, or Inside Sales experience.
Excellent verbal and written communication skills with professionalism and strong interpersonal skills.
Proficiency with CRM software (Salesforce) and Microsoft Office Suite (Word, Excel, PowerPoint).
Strong attention to detail and accuracy in handling data and documentation.
A proactive, problem‑solving mindset.
Strong organizational and multitasking abilities.
Ability to work independently and collaboratively.
Experience using technology effectively, including e‑commerce and live chat support.
Customer‑centric focus on delivering exceptional service.
Ability to sit at a desk for long periods, operate a computer, and communicate clearly on phone and in person.
Compensation & Benefits BradyPLUS offers competitive compensation and a comprehensive benefits package, including medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement, and more.
About BradyPLUS BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right supplies and support to ensure businesses are more successful every day. Our 6,000 associates across 180+ locations provide premium brands, expert advice, and exceptional customer experiences. We serve thousands of customers nationwide across a wide range of markets, and we strive to be the best employer by valuing people, embracing change, and reaching higher.
Equal Opportunity Employer BradyPLUS is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity, and any other characteristic protected by law. Reasonable accommodations are provided to applicants and employees with disabilities.
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