Community Passageways
Critical Incident Responder (Seattle/CD)
Seattle, United States | Posted on 12/18/2025 We exist to eliminate the need for the criminal legal system foryouth and young adults. To do this, we create alternatives toincarceration for youth and young adults based on committedrelationships centered on love, compassion, and consistency. We usecommunity to heal community, planting seeds of hope, self-respect andvision to unlock the promise of our youth while fighting to dismantlethe systems of oppression that threaten to take that promise away.
Why We Matter
Over the last 20 years, we have seen a sharp decline in the numberof young people in detention across King County. But even as theoverall number decreased, our juvenile legal system has had anincreasingly and disproportionately harmful impact on youth of color,particularly Black youth. While only 10% of King County’s 2 millionresidents are Black, they now make up almost half of the detentionpopulation on any given day and more than half of felony offenses.
In the last three years, Community Passageways has worked withnearly 200 young people with felony charges with the aim of divertingtheir charges and keeping them in the community. In the end, most ofthem spent no time in detention and the average young person saw an80% reduction in their length of sentence. The young people kept inthe community through their dedication and our support have gone on toenroll in college, start businesses, graduate from high school, andhelp rebuild our communities.
Who We Are
We are a family born from the community we serve. The livedexperiences of staff prepare them to act as credible messengers andAmbassadors. Our Ambassadors work with heart, humility, and compassionto lead community and school-based healing circles, individual andfamily case management, court advocacy, and youth leadership opportunities.
Job Description
Summary of Position:
Reporting to the Critical Incident Response Manager and/or the Critical Incident Response Lead, the Critical Incident Responder provides compassionate on-scene violence interruption, crowd control, de-escalation, and stabilization at scenes of violence. They are an integral part of the Critical Incident Response System and are trained in crowd control, de-escalation, and stabilization.
The employee must be able to perform the essential functions of this position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
Adhere to strict and unified protocols.
Be on call during designated hours for Critical Incident notification and deployment to incidents
Arrive on scene within specified time frame of deployment by CIR Manager and/or Lead
When deployed, report in at minimum every 15 minutes to CIR Manager via text
Provide critical incident assessment and violence interruption on-site:
Arrive, park safely, and establish that it is safe to engage at scene
If first on scene, text manager and members of coverage team
Text CIR Manager and/or Lead that you are engaging
Assess the scene for witnesses, known community members/allies, law or safety officers, other unoccupied first responders
Identify yourself to stakeholders and ask how you can support
Gather information including the harmed party, nature of the incident, people involved who may need additional support, etc.
Provide crowd control, de-escalation, mediation, and conflict resolution
Provide basic emergency resources packets and directions/transportation assistance to hospital as appropriate
Notify CIR Manager and/or Lead when scene is safe/clear and no further action needed
Participate in rigorous team pre-brief to plan for safe and protocol driven deployments
Review and refine protocol alongside CIR Manager and Leads
Inform and help execute team plan for specific “hotspot” remediation
Confirm coverage and staffing plan. Notify CIR Manager as soon as possible, no less than 48 hours before assigned shifts, if unable to be on call during assigned shift.
Participate in team debriefs follow-up to engage and support people directly impacted by gun violence:
Provide referral information and linkage to Resource Navigation and Community Safety Managers
Partner with the Community Safety Team to conduct initial risk assessments and develop 24, 48, and 72 hour emergency safety plans following each incident
Ensure safety protocols are developed in real time in response to the unique incident and shared for safe passage, vigils, funerals, and memorials
Participate in weekly “hot spot” remediation, pop up events, and safe passage efforts in partnership with the Community Safety Team
Inform CIR Manager and/or Leads of young people who should be referred to the Resource Navigation and Community Safety Teams
Attend regularly scheduled supervision meetings with CIR Manager to review workload and schedule, highlight successes, and find solutions to challenges
Attend mandatory team meetings to go over protocols, hot-spot remediation, and social network analysis
Provide and maintain records for data and tracking report as requested by CIR Manager and/or Lead
Attend all required training and professional development opportunities
Requirements
Required:
Travel throughout the community to respond to incidents and provide support in person and in real time.
Preferred Skills/Experience:
Lived experience with the criminal legal system - policing, jail, state supervision. We believe in a peer-led model and value the lived experience of those most impacted by the system.
Ability to prioritize workload and daily activities and complete tasks in a timely manner.
Ability to set boundaries, resolve conflicts, and de-escalate issues.
Ability to work under pressure, receptive to change, willing to learn, with a cooperative approach to problem-solving.
Ability to establish and maintain effective working relationships with staff, participants, and outside contacts.
Commit to understand deeply and seek to dismantle the systems of oppression impacting communities of color
Value the intrinsic worth of young people and their unlimited potential
Maintain a restorative justice orientation in relationship to staff, partners and participants
Be a self-aware (know your strengths and weaknesses), engaged and adaptable team player
Take ownership of projects, be self-motivated, and practice independent problem solving
Be flexible about changing priorities and manage competing deadlines
Observe the highest level of discretion in protecting confidential information and preserving database security
Practice excellent oral and written communication, especially proactive communication
Exercise a willingness and ability to execute routine administrative procedures and tasks
Basic knowledge of mainstream office software such as G Suite, email and calendar scheduling tools
Working Conditions:
Hybrid work locations:
Community Passageways offices located in Seattle, WA
Out on the field
(Pre approved) Remotely: Virtual Meetings, text messaging, phone calls from home or an approved location
Physical Demands
Occasionally work in hazardous conditions (i.e. crowds, escalated situations, etc.)
Must be able to remain in a stationary position for a prolonged period.
Must be able to occasionally move about, especially outdoors and in community spaces.
Constantly operated a cell phone, laptop/tablet.
Constantly moving from one location to another (office space, work in the community, meeting/training space, etc.)
Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Occasionally works in outdoor weather conditions.
Ability to observe details at close range (within a few feet of the observer)
Occasionally move boxes or items weighing up to 20 pounds for various program needs.
Occasionally ascends/descends stairs.
Occasionally move in tight and confined spaces like a vehicle.
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Seattle, United States | Posted on 12/18/2025 We exist to eliminate the need for the criminal legal system foryouth and young adults. To do this, we create alternatives toincarceration for youth and young adults based on committedrelationships centered on love, compassion, and consistency. We usecommunity to heal community, planting seeds of hope, self-respect andvision to unlock the promise of our youth while fighting to dismantlethe systems of oppression that threaten to take that promise away.
Why We Matter
Over the last 20 years, we have seen a sharp decline in the numberof young people in detention across King County. But even as theoverall number decreased, our juvenile legal system has had anincreasingly and disproportionately harmful impact on youth of color,particularly Black youth. While only 10% of King County’s 2 millionresidents are Black, they now make up almost half of the detentionpopulation on any given day and more than half of felony offenses.
In the last three years, Community Passageways has worked withnearly 200 young people with felony charges with the aim of divertingtheir charges and keeping them in the community. In the end, most ofthem spent no time in detention and the average young person saw an80% reduction in their length of sentence. The young people kept inthe community through their dedication and our support have gone on toenroll in college, start businesses, graduate from high school, andhelp rebuild our communities.
Who We Are
We are a family born from the community we serve. The livedexperiences of staff prepare them to act as credible messengers andAmbassadors. Our Ambassadors work with heart, humility, and compassionto lead community and school-based healing circles, individual andfamily case management, court advocacy, and youth leadership opportunities.
Job Description
Summary of Position:
Reporting to the Critical Incident Response Manager and/or the Critical Incident Response Lead, the Critical Incident Responder provides compassionate on-scene violence interruption, crowd control, de-escalation, and stabilization at scenes of violence. They are an integral part of the Critical Incident Response System and are trained in crowd control, de-escalation, and stabilization.
The employee must be able to perform the essential functions of this position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
Adhere to strict and unified protocols.
Be on call during designated hours for Critical Incident notification and deployment to incidents
Arrive on scene within specified time frame of deployment by CIR Manager and/or Lead
When deployed, report in at minimum every 15 minutes to CIR Manager via text
Provide critical incident assessment and violence interruption on-site:
Arrive, park safely, and establish that it is safe to engage at scene
If first on scene, text manager and members of coverage team
Text CIR Manager and/or Lead that you are engaging
Assess the scene for witnesses, known community members/allies, law or safety officers, other unoccupied first responders
Identify yourself to stakeholders and ask how you can support
Gather information including the harmed party, nature of the incident, people involved who may need additional support, etc.
Provide crowd control, de-escalation, mediation, and conflict resolution
Provide basic emergency resources packets and directions/transportation assistance to hospital as appropriate
Notify CIR Manager and/or Lead when scene is safe/clear and no further action needed
Participate in rigorous team pre-brief to plan for safe and protocol driven deployments
Review and refine protocol alongside CIR Manager and Leads
Inform and help execute team plan for specific “hotspot” remediation
Confirm coverage and staffing plan. Notify CIR Manager as soon as possible, no less than 48 hours before assigned shifts, if unable to be on call during assigned shift.
Participate in team debriefs follow-up to engage and support people directly impacted by gun violence:
Provide referral information and linkage to Resource Navigation and Community Safety Managers
Partner with the Community Safety Team to conduct initial risk assessments and develop 24, 48, and 72 hour emergency safety plans following each incident
Ensure safety protocols are developed in real time in response to the unique incident and shared for safe passage, vigils, funerals, and memorials
Participate in weekly “hot spot” remediation, pop up events, and safe passage efforts in partnership with the Community Safety Team
Inform CIR Manager and/or Leads of young people who should be referred to the Resource Navigation and Community Safety Teams
Attend regularly scheduled supervision meetings with CIR Manager to review workload and schedule, highlight successes, and find solutions to challenges
Attend mandatory team meetings to go over protocols, hot-spot remediation, and social network analysis
Provide and maintain records for data and tracking report as requested by CIR Manager and/or Lead
Attend all required training and professional development opportunities
Requirements
Required:
Travel throughout the community to respond to incidents and provide support in person and in real time.
Preferred Skills/Experience:
Lived experience with the criminal legal system - policing, jail, state supervision. We believe in a peer-led model and value the lived experience of those most impacted by the system.
Ability to prioritize workload and daily activities and complete tasks in a timely manner.
Ability to set boundaries, resolve conflicts, and de-escalate issues.
Ability to work under pressure, receptive to change, willing to learn, with a cooperative approach to problem-solving.
Ability to establish and maintain effective working relationships with staff, participants, and outside contacts.
Commit to understand deeply and seek to dismantle the systems of oppression impacting communities of color
Value the intrinsic worth of young people and their unlimited potential
Maintain a restorative justice orientation in relationship to staff, partners and participants
Be a self-aware (know your strengths and weaknesses), engaged and adaptable team player
Take ownership of projects, be self-motivated, and practice independent problem solving
Be flexible about changing priorities and manage competing deadlines
Observe the highest level of discretion in protecting confidential information and preserving database security
Practice excellent oral and written communication, especially proactive communication
Exercise a willingness and ability to execute routine administrative procedures and tasks
Basic knowledge of mainstream office software such as G Suite, email and calendar scheduling tools
Working Conditions:
Hybrid work locations:
Community Passageways offices located in Seattle, WA
Out on the field
(Pre approved) Remotely: Virtual Meetings, text messaging, phone calls from home or an approved location
Physical Demands
Occasionally work in hazardous conditions (i.e. crowds, escalated situations, etc.)
Must be able to remain in a stationary position for a prolonged period.
Must be able to occasionally move about, especially outdoors and in community spaces.
Constantly operated a cell phone, laptop/tablet.
Constantly moving from one location to another (office space, work in the community, meeting/training space, etc.)
Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Occasionally works in outdoor weather conditions.
Ability to observe details at close range (within a few feet of the observer)
Occasionally move boxes or items weighing up to 20 pounds for various program needs.
Occasionally ascends/descends stairs.
Occasionally move in tight and confined spaces like a vehicle.
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