Michaels Stores
Retail Framing Manager-FT – Michaels Stores
Store: CHLT-STONECREST, NC
Major Activities
Assist Store Manager in adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; ensure execution of company policies and standards; hold the team accountable for store conditions and results.
Develop and coach the team on selling behaviors.
Lead the delivery of high‑quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager.
Achieve your KPIs and manage the framing team to achieve their role KPIs.
Review sales and production workload and build plans and sales floor time for networking.
Manage and execute inventory management processes as assigned.
Manage and execute shrink and safety programs.
Serve as Manager on Duty (MOD).
Assist with interviewing, onboarding, coaching, observing and training of new team members; support talent development activities; participate in performance management of the team; utilize leadership competencies for continued self‑development.
Partner with MODs daily on framing expectations and the expectations of other framers.
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model.
Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget.
Follow SOPs and company programs and ensure a safe environment.
Acknowledge customers, help locate products and provide solutions.
Assist with omni‑channel processes.
Other Duties As Assigned
Perform other duties as assigned.
Minimum Experience
Basic computer skills.
Preferred Experience
Previous custom framing experience.
Retail management experience.
Experience leading a sales team.
Physical Requirements
Regular bending, lifting, carrying, reaching and stretching.
Ability to move throughout the store.
Ability to remain standing for long periods of time.
Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
Ability to request accommodations from the supervisor and be supported through the interactive process.
Work Environment
Public retail store setting caring for customers; all public areas are climate controlled; some stock rooms may not be climate controlled; occasional outdoor work may be required for retrieval of carts or truck unloading.
Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Michaels is an Equal Opportunity Employer. We are here for all Team Members & all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL).
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states, Canada, and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.
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Store: CHLT-STONECREST, NC
Major Activities
Assist Store Manager in adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; ensure execution of company policies and standards; hold the team accountable for store conditions and results.
Develop and coach the team on selling behaviors.
Lead the delivery of high‑quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager.
Achieve your KPIs and manage the framing team to achieve their role KPIs.
Review sales and production workload and build plans and sales floor time for networking.
Manage and execute inventory management processes as assigned.
Manage and execute shrink and safety programs.
Serve as Manager on Duty (MOD).
Assist with interviewing, onboarding, coaching, observing and training of new team members; support talent development activities; participate in performance management of the team; utilize leadership competencies for continued self‑development.
Partner with MODs daily on framing expectations and the expectations of other framers.
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model.
Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget.
Follow SOPs and company programs and ensure a safe environment.
Acknowledge customers, help locate products and provide solutions.
Assist with omni‑channel processes.
Other Duties As Assigned
Perform other duties as assigned.
Minimum Experience
Basic computer skills.
Preferred Experience
Previous custom framing experience.
Retail management experience.
Experience leading a sales team.
Physical Requirements
Regular bending, lifting, carrying, reaching and stretching.
Ability to move throughout the store.
Ability to remain standing for long periods of time.
Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
Ability to request accommodations from the supervisor and be supported through the interactive process.
Work Environment
Public retail store setting caring for customers; all public areas are climate controlled; some stock rooms may not be climate controlled; occasional outdoor work may be required for retrieval of carts or truck unloading.
Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Michaels is an Equal Opportunity Employer. We are here for all Team Members & all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL).
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states, Canada, and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.
#J-18808-Ljbffr