City of Plymouth, Wisconsin
Position Details
***Position is open until filled with first review of applicants on January 12, 2026***
The purpose of this position is to perform administrative tasks under the direction of the Deputy Chief of Police or designee. High level of responsibility and need to exercise good judgment, decisiveness and creativity in a variety of situations. Manages confidential records and information on a regular basis. Interacts with the public on a daily basis. Provides dispatching services for the Police Department, including CAD data entry, radio and telephone communications, and access to secure data systems. This position involves independent judgment, familiarity with department functions, policies and practices.
Responsibilities The following duties and responsibilities are not to be construed as exclusive or all-inclusive. Other duties and responsibilities may be assigned and required.
Interacts with the public by telephone and in person. Receives and screens public inquiries and requests for service/emergencies.
Data entry of police reports into the Spillman database system.
Data entry and maintaining computer based and paper files.
Issue parking citations and maintain parking citation records.
Prioritize complaint information, dispatch and assign patrol officers to calls for service.
Any additional duties as assigned which may include:
Assist in the maintenance of records and purging records on an annual basis.
Assists and instructs department personnel in the use of law enforcement software.
Assists with the coordination and completion of records requests for the department.
Completes transcription of digitally recorded files as needed.
Occasionally adjusts hours to maintain minimum clerical department coverage to include work on weekends, nights and holidays.
Participate in occasional meetings.
Provides back up to other office personnel as needed.
Other duties as assigned by the Chief of Police or Deputy Chief.
Qualifications
Minimum of one-year clerical experience with emphasis on typing and communication skills.
Knowledge of the principles, practices and methods of a business office environment.
Knowledge of office terminology, office equipment, arithmetic and accounting.
The ability to classify, compute and tabulate data and information, as well as perform various mathematical calculations.
The ability to communicate effectively both orally and in writing.
The ability to use computers and a variety of computer software.
Proficient in typing; experience with transcription is preferred.
The ability to manage time effectively, work under pressure, work unsupervised and maintain confidentiality at all times.
The ability to establish and maintain effective working relationships with fellow employees and the public.
The ability to prepare and maintain accurate and complete records, files and reports.
The ability to become knowledgeable of department procedures/programs and City Ordinances.
Knowledge of police emergency communications, dispatching and call-taking.
The ability to remain calm during stressful situations and obtain useful information from persons reporting emergencies over the phone and in person.
High School diploma or equivalent. Associates degree or equivalent preferred. Combination of education & experience considered.
Wisconsin Department of Justice TIME level I, II, and Validation certifications preferred.
Clerical and bookkeeping experience which includes word processing, computer, and accounting responsibilities.
Office experience which regularly requires the ability to communicate orally and in writing with a variety of people, as well as frequent interaction with the general public.
Prior experience with emergency radio communications, dispatching and call-taking in a law enforcement setting preferred.
Environment
Environment: Work is primarily inside and sedentary in nature. Brief periods of outdoor work including exposure to inclement weather, traffic and occasionally irritated persons.
Physical: Includes sitting for extended period of time, walking, bending, stooping, and lifting books and files of approximately 20 lbs. or less. Work may include extended periods of time viewing a computer video monitor and/or operating a keyboard. Work may include operation of a motor vehicle. Employee may be exposed to hazardous materials. Work activity does not entail predictable or unpredictable exposure to blood or body fluids.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer Disclaimer: The job description has been prepared to assist in evaluating various classes of responsibilities, skills, and working conditions. It indicates the kinds of tasks and levels of work difficulty required of the position. It is not intended as a complete list of specific duties and responsibilities.
Nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision. Nothing contained herein is intended or shall be construed to create or constitute a contract.
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The purpose of this position is to perform administrative tasks under the direction of the Deputy Chief of Police or designee. High level of responsibility and need to exercise good judgment, decisiveness and creativity in a variety of situations. Manages confidential records and information on a regular basis. Interacts with the public on a daily basis. Provides dispatching services for the Police Department, including CAD data entry, radio and telephone communications, and access to secure data systems. This position involves independent judgment, familiarity with department functions, policies and practices.
Responsibilities The following duties and responsibilities are not to be construed as exclusive or all-inclusive. Other duties and responsibilities may be assigned and required.
Interacts with the public by telephone and in person. Receives and screens public inquiries and requests for service/emergencies.
Data entry of police reports into the Spillman database system.
Data entry and maintaining computer based and paper files.
Issue parking citations and maintain parking citation records.
Prioritize complaint information, dispatch and assign patrol officers to calls for service.
Any additional duties as assigned which may include:
Assist in the maintenance of records and purging records on an annual basis.
Assists and instructs department personnel in the use of law enforcement software.
Assists with the coordination and completion of records requests for the department.
Completes transcription of digitally recorded files as needed.
Occasionally adjusts hours to maintain minimum clerical department coverage to include work on weekends, nights and holidays.
Participate in occasional meetings.
Provides back up to other office personnel as needed.
Other duties as assigned by the Chief of Police or Deputy Chief.
Qualifications
Minimum of one-year clerical experience with emphasis on typing and communication skills.
Knowledge of the principles, practices and methods of a business office environment.
Knowledge of office terminology, office equipment, arithmetic and accounting.
The ability to classify, compute and tabulate data and information, as well as perform various mathematical calculations.
The ability to communicate effectively both orally and in writing.
The ability to use computers and a variety of computer software.
Proficient in typing; experience with transcription is preferred.
The ability to manage time effectively, work under pressure, work unsupervised and maintain confidentiality at all times.
The ability to establish and maintain effective working relationships with fellow employees and the public.
The ability to prepare and maintain accurate and complete records, files and reports.
The ability to become knowledgeable of department procedures/programs and City Ordinances.
Knowledge of police emergency communications, dispatching and call-taking.
The ability to remain calm during stressful situations and obtain useful information from persons reporting emergencies over the phone and in person.
High School diploma or equivalent. Associates degree or equivalent preferred. Combination of education & experience considered.
Wisconsin Department of Justice TIME level I, II, and Validation certifications preferred.
Clerical and bookkeeping experience which includes word processing, computer, and accounting responsibilities.
Office experience which regularly requires the ability to communicate orally and in writing with a variety of people, as well as frequent interaction with the general public.
Prior experience with emergency radio communications, dispatching and call-taking in a law enforcement setting preferred.
Environment
Environment: Work is primarily inside and sedentary in nature. Brief periods of outdoor work including exposure to inclement weather, traffic and occasionally irritated persons.
Physical: Includes sitting for extended period of time, walking, bending, stooping, and lifting books and files of approximately 20 lbs. or less. Work may include extended periods of time viewing a computer video monitor and/or operating a keyboard. Work may include operation of a motor vehicle. Employee may be exposed to hazardous materials. Work activity does not entail predictable or unpredictable exposure to blood or body fluids.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer Disclaimer: The job description has been prepared to assist in evaluating various classes of responsibilities, skills, and working conditions. It indicates the kinds of tasks and levels of work difficulty required of the position. It is not intended as a complete list of specific duties and responsibilities.
Nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision. Nothing contained herein is intended or shall be construed to create or constitute a contract.
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