Sony Interactive Entertainment
Community Coordinator (Contract)
Sony Interactive Entertainment, Los Angeles, California, United States, 90079
Why PlayStation?
PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing the PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.
Join the award-winning team that created God of War
The Community Team at Santa Monica Studio works to provide our fans with a best-in-class experience across our social channels. We are looking for a highly driven and passionate individual to join our team as a Community Coordinator.
A Community Coordinator is relied upon to assist the Community Manager and wider Community Team in the execution of operational tasks that support our long-term player engagement strategy.
Responsibilities Support the Community Strategy
Communicate directly with fans, building strong relationships and maintaining a visible external presence on social media sites/forums
Contribute to and maintain our community engagement strategy, including methods for acquisition, moderation policies, content building, and other outreach initiatives
Assist in generating assets to support communications needs
Provide copyediting and publishing logistic support for publication across online platforms
Help in the creation of benchmarking documentation to track the latest trends across the industry and digital media spaces
Community Feedback
Assist the Community Manager in compiling regular, comprehensive reports covering both qualitative and quantitative assessment regarding player sentiment online
Monitor and track incoming bug reports, feedback, and inquiries from players, ensuring timely responses and resolutionCollaborate closely with the development team to prioritize and elevate critical issues for efficient follow-ups and tracking of bug fixes
Actively monitor social media platforms, forums, and community channels to identify user-reported issues, bugs, and issues and create or update tickets accordingly
Discord Moderation
Collaborate with the Community Manager to organize events and activities that engage our community
Work closely with moderators to maintain a positive and inclusive environment within our Discord community
Proactively deescalate conflicts and address issues raised by community members as well as assist in answering ModMail tickets
Highlight the Fans
Identify and bring forth UGC created by our community members to the Community Manager
Curate UGC content to be featured in social media posts, monthly reports, and/or UGC video roundups to highlight the creativity of our community
PC Support
Monitor Steam HUB pages and community threads regularly to stay updated on player discussions, feedback, and issues
Proactively identify and escalation any emerging issues, concerns, or violations of community guidelines to the community team
Respond promptly to flagged and reported content, including inappropriate posts, spam, or offensive material, and take appropriate action to remove or address it
Recruitment
Collaborate with the recruiting team to create social media assets and copy to promote open positions within the studio
Skills Effective Communicator & Collaborator
Excellent verbal and written communication skills and the ability to partner effectively with a diverse range of roles across the studio and SIE
Consistently able to demonstrate good judgement and critical thinking skills regarding how to position information to various stakeholders with a wide range of objectives
Able to distill and present information in a clean, professional manner across a variety of formats including PowerPoint, spreadsheets, text documents, etc. with a good eye for detail
Adept with conversation management and moderation on online platforms; in particular the ability to de-escalate in a professional and calm manner
Proactive Independence
Able to work independently once direction is provided, as well as quickly digest and effectively implement feedback when given
Comfortable proactively communicating needs and potential blockers to ensure deliverables can be executed on-time and at a high-quality level
Online Community Expert
Well-versed in the culture and expectations of console/PC gamers
Fluent with current social media platforms and trends, especially Twitter/X, Facebook, Instagram, Reddit, Discord, Twitch, and TikTok
Project Management Craftsmanship
Strong organizational and project management skills, including tracking multiple ongoing tasks/deliverables simultaneously from beginning to end
Ability to manage short and long-term deliverables with emergent/changing priorities
Education & Experience
1-2 years of experience in a community or digital communications role
Four-year undergraduate college degree or equivalent qualifications
Preferred Experience
Previous experience in the video games industry
Experience with JIRA and other database software
Basic competency with editing software like Photoshop and Premiere Pro for static/video assets
#LI-SMS #LI-MC1
Avoid Recruitment Scams/Phishing Attempts:
Please be aware that any official outreach in response to your application will always be done from a @sony.com email address. Always make sure to double check the spelling on Sony is correct and the characters have not been replaced with any numbers/symbols before replying.
Anyone using an email that is not @sony.com is not affiliated with us and should be reported either via the platform they are contacting you on or directly to your email service as a phishing attempt/scam.
At SIE, working with our partners, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click
here
to learn more.
The estimated base pay range for this role is listed below, this is an hourly rate:
$39.33 — $59.04 USD
Equal Opportunity Statement Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
#J-18808-Ljbffr
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.
Join the award-winning team that created God of War
The Community Team at Santa Monica Studio works to provide our fans with a best-in-class experience across our social channels. We are looking for a highly driven and passionate individual to join our team as a Community Coordinator.
A Community Coordinator is relied upon to assist the Community Manager and wider Community Team in the execution of operational tasks that support our long-term player engagement strategy.
Responsibilities Support the Community Strategy
Communicate directly with fans, building strong relationships and maintaining a visible external presence on social media sites/forums
Contribute to and maintain our community engagement strategy, including methods for acquisition, moderation policies, content building, and other outreach initiatives
Assist in generating assets to support communications needs
Provide copyediting and publishing logistic support for publication across online platforms
Help in the creation of benchmarking documentation to track the latest trends across the industry and digital media spaces
Community Feedback
Assist the Community Manager in compiling regular, comprehensive reports covering both qualitative and quantitative assessment regarding player sentiment online
Monitor and track incoming bug reports, feedback, and inquiries from players, ensuring timely responses and resolutionCollaborate closely with the development team to prioritize and elevate critical issues for efficient follow-ups and tracking of bug fixes
Actively monitor social media platforms, forums, and community channels to identify user-reported issues, bugs, and issues and create or update tickets accordingly
Discord Moderation
Collaborate with the Community Manager to organize events and activities that engage our community
Work closely with moderators to maintain a positive and inclusive environment within our Discord community
Proactively deescalate conflicts and address issues raised by community members as well as assist in answering ModMail tickets
Highlight the Fans
Identify and bring forth UGC created by our community members to the Community Manager
Curate UGC content to be featured in social media posts, monthly reports, and/or UGC video roundups to highlight the creativity of our community
PC Support
Monitor Steam HUB pages and community threads regularly to stay updated on player discussions, feedback, and issues
Proactively identify and escalation any emerging issues, concerns, or violations of community guidelines to the community team
Respond promptly to flagged and reported content, including inappropriate posts, spam, or offensive material, and take appropriate action to remove or address it
Recruitment
Collaborate with the recruiting team to create social media assets and copy to promote open positions within the studio
Skills Effective Communicator & Collaborator
Excellent verbal and written communication skills and the ability to partner effectively with a diverse range of roles across the studio and SIE
Consistently able to demonstrate good judgement and critical thinking skills regarding how to position information to various stakeholders with a wide range of objectives
Able to distill and present information in a clean, professional manner across a variety of formats including PowerPoint, spreadsheets, text documents, etc. with a good eye for detail
Adept with conversation management and moderation on online platforms; in particular the ability to de-escalate in a professional and calm manner
Proactive Independence
Able to work independently once direction is provided, as well as quickly digest and effectively implement feedback when given
Comfortable proactively communicating needs and potential blockers to ensure deliverables can be executed on-time and at a high-quality level
Online Community Expert
Well-versed in the culture and expectations of console/PC gamers
Fluent with current social media platforms and trends, especially Twitter/X, Facebook, Instagram, Reddit, Discord, Twitch, and TikTok
Project Management Craftsmanship
Strong organizational and project management skills, including tracking multiple ongoing tasks/deliverables simultaneously from beginning to end
Ability to manage short and long-term deliverables with emergent/changing priorities
Education & Experience
1-2 years of experience in a community or digital communications role
Four-year undergraduate college degree or equivalent qualifications
Preferred Experience
Previous experience in the video games industry
Experience with JIRA and other database software
Basic competency with editing software like Photoshop and Premiere Pro for static/video assets
#LI-SMS #LI-MC1
Avoid Recruitment Scams/Phishing Attempts:
Please be aware that any official outreach in response to your application will always be done from a @sony.com email address. Always make sure to double check the spelling on Sony is correct and the characters have not been replaced with any numbers/symbols before replying.
Anyone using an email that is not @sony.com is not affiliated with us and should be reported either via the platform they are contacting you on or directly to your email service as a phishing attempt/scam.
At SIE, working with our partners, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click
here
to learn more.
The estimated base pay range for this role is listed below, this is an hourly rate:
$39.33 — $59.04 USD
Equal Opportunity Statement Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
#J-18808-Ljbffr