NFP, an Aon company
Commercial Lines Account Manager (hybrid/remote)
NFP, an Aon company, Florida, New York, United States
Commercial Lines Account Manager (hybrid/remote)
Join to apply for the Commercial Lines Account Manager (hybrid/remote) role at NFP, an Aon company
1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Who We Are NFP, an Aon Company is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach. To learn more, please visit: https://www.NFP.com.
ACCOU012627_2
Summary Of Role This is a service position managing your own book of business. The primary function of this position is to provide quality service to clients and cross‑sell/account‑round within the existing book of business. The Account Manager (AM) will be the day‑to‑day liaison between the insurance company and designated middle‑market accounts. The AM will manage and control relationships with clients in collaboration with Producers and/or Account Executives, where applicable. This is a generalist book including surplus lines and coastal placements.
You should have experience with coastal placements and with the FL market. This is highly preferred.
Daily servicing of clients will include contract analysis, coverage and exposure analysis, endorsement activity, routine coverage and billing questions, problem‑solving, renewal control, preparation of quotes/proposals, binding coverage, and claim reporting and follow‑up. The AM will assist Producer(s) with the above functions as needed. The AM should have P&C experience and an active license. Ideally have knowledge and experience in select commercial insurance including, but not limited to, commercial auto, property, general liability, umbrella, inland marine, workers compensation, and flood. As needed, the AM will coordinate with Producers on strategic account issues and potential problems.
This is a full‑time position, ideally working hybrid from our Summersville WV or Palm Beach Gardens, FL office. We will consider a remote option for well‑experienced Commercial Lines candidates with coastal placements.
Job Goals
Give the most prompt, accurate, and courteous service that customers have ever received…anywhere
Increase revenue by rounding out commercial lines accounts
Develop relationships that lead to new business sales
Job Duties
Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations
Provide consistent, accurate, timely, and pertinent communication to clients
Resolve/assist with any service issues/questions
Assist clients in making appropriate coverage changes, making each contact a marketing opportunity
Inform and educate clients about coverage, exclusions and exposures and document electronic files accordingly
Respond to clients’ needs by providing/producing binders, certificates, policies, auto ID cards, evidences of insurance, and other related items accurately and on time
Monitor and review client satisfaction
Electronically document all communication with clients
Review policies
As appropriate, market, negotiate, prepare and analyze alternative renewal options
Develop written, graphic, and electronic renewal materials as appropriate
Follow established agency procedures for effective utilization of agency management system
Take advantage of personal and professional development opportunities such as continuing education, professional designations, and in‑house training
Adhere to all state laws and regulations regarding insurance agents (licensing, continuing education, etc)
Assist with or complete other tasks as directed by agency management
Job Specifications/Requirements
Property and casualty insurance license upon hire is required
At least 2 years of experience in commercial or personal lines insurance, with an understanding of underwriting, coverage and rate analysis
In‑depth knowledge of insurance coverages and an ability to communicate this knowledge clearly to clients and underwriters
Must understand coastal placements and marketplace trends and best practices to meet clients’ needs
Strong written and verbal communication skills
Ability to prioritize and self‑manage workloadProficiency in Microsoft Word and Excel
EPIC experience is preferred, but will consider other agency management system experience
If not experienced with EPIC and seeking a remote role, on‑site training is required in one of our select East Coast offices
What We Offer NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people‑first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.
Seniority level Not Applicable
Employment type Full‑time
Job function General Business, Other, and Administrative
Industries Insurance
#J-18808-Ljbffr
1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Who We Are NFP, an Aon Company is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach. To learn more, please visit: https://www.NFP.com.
ACCOU012627_2
Summary Of Role This is a service position managing your own book of business. The primary function of this position is to provide quality service to clients and cross‑sell/account‑round within the existing book of business. The Account Manager (AM) will be the day‑to‑day liaison between the insurance company and designated middle‑market accounts. The AM will manage and control relationships with clients in collaboration with Producers and/or Account Executives, where applicable. This is a generalist book including surplus lines and coastal placements.
You should have experience with coastal placements and with the FL market. This is highly preferred.
Daily servicing of clients will include contract analysis, coverage and exposure analysis, endorsement activity, routine coverage and billing questions, problem‑solving, renewal control, preparation of quotes/proposals, binding coverage, and claim reporting and follow‑up. The AM will assist Producer(s) with the above functions as needed. The AM should have P&C experience and an active license. Ideally have knowledge and experience in select commercial insurance including, but not limited to, commercial auto, property, general liability, umbrella, inland marine, workers compensation, and flood. As needed, the AM will coordinate with Producers on strategic account issues and potential problems.
This is a full‑time position, ideally working hybrid from our Summersville WV or Palm Beach Gardens, FL office. We will consider a remote option for well‑experienced Commercial Lines candidates with coastal placements.
Job Goals
Give the most prompt, accurate, and courteous service that customers have ever received…anywhere
Increase revenue by rounding out commercial lines accounts
Develop relationships that lead to new business sales
Job Duties
Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations
Provide consistent, accurate, timely, and pertinent communication to clients
Resolve/assist with any service issues/questions
Assist clients in making appropriate coverage changes, making each contact a marketing opportunity
Inform and educate clients about coverage, exclusions and exposures and document electronic files accordingly
Respond to clients’ needs by providing/producing binders, certificates, policies, auto ID cards, evidences of insurance, and other related items accurately and on time
Monitor and review client satisfaction
Electronically document all communication with clients
Review policies
As appropriate, market, negotiate, prepare and analyze alternative renewal options
Develop written, graphic, and electronic renewal materials as appropriate
Follow established agency procedures for effective utilization of agency management system
Take advantage of personal and professional development opportunities such as continuing education, professional designations, and in‑house training
Adhere to all state laws and regulations regarding insurance agents (licensing, continuing education, etc)
Assist with or complete other tasks as directed by agency management
Job Specifications/Requirements
Property and casualty insurance license upon hire is required
At least 2 years of experience in commercial or personal lines insurance, with an understanding of underwriting, coverage and rate analysis
In‑depth knowledge of insurance coverages and an ability to communicate this knowledge clearly to clients and underwriters
Must understand coastal placements and marketplace trends and best practices to meet clients’ needs
Strong written and verbal communication skills
Ability to prioritize and self‑manage workloadProficiency in Microsoft Word and Excel
EPIC experience is preferred, but will consider other agency management system experience
If not experienced with EPIC and seeking a remote role, on‑site training is required in one of our select East Coast offices
What We Offer NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people‑first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.
Seniority level Not Applicable
Employment type Full‑time
Job function General Business, Other, and Administrative
Industries Insurance
#J-18808-Ljbffr