Pet Media Group (PMG)
Growth & Partner Success Manager
Pet Media Group (PMG), All Saints Village, Missouri, United States
Growth & Partner Success Manager – Pet Media Group (PMG)
Growth & Partner Success Manager
at
Pet Media Group (PMG) .
About Pet Media Group Pet Media Group (PMG) is a Stockholm‑based scale‑up that acquires, launches and develops market‑leading pet marketplaces globally, with over 1.5 million animals finding new homes through our platforms every year. We are live in six countries – the United States, the United Kingdom, Sweden, the Netherlands, Italy, and Spain – and are now scaling our US marketplace.
About the Role As the
Growth & Partner Success Manager
you will play a pivotal role in expanding and optimizing breeder engagement within our marketplace. You will develop high‑impact strategies to improve breeder retention, streamline customer‑success operations, and drive community engagement.
Key Functions of this Role Breeder Relationship Management
Identify, engage and maintain breeder partnerships through strategic outreach.
Develop communication strategies and best practices to improve breeder satisfaction.
Lifecycle Marketing & Campaigns
Build and manage Customer.io campaigns to enhance engagement and retention for our breeder community.
Analyze and optimise marketing strategies to increase breeder participation.
Community Engagement
Manage and grow online communities to strengthen brand presence.
Develop initiatives that foster breeder trust and engagement.
Customer Success Team Leadership
Train and mentor a team of Customer Success Specialists for optimal breeder interactions.
Develop talk‑tracks and outreach strategies to ensure consistency and effectiveness.
Direct Communication & Relationship Building
Engage breeders through direct phone conversations to build trust and resolve concerns.
Serve as a key escalation point and implement proactive outreach strategies.
Qualifications
Proven experience in customer engagement, grassroots marketing/partnerships, or community management within a marketplace or startup.
Strong team leadership and operational expertise, including experience supporting a customer support or customer‑success team.
Ability to develop and refine talk tracks, training materials and outreach strategies to improve team performance.
Proficiency with Customer.io (or a similar email‑marketing/CRM tool) to create and manage marketing campaigns.
Excellent verbal and written communication skills, comfortable with direct phone outreach and relationship‑building.
Data‑driven mindset – able to analyse engagement metrics and optimise strategies based on insights.
Additional Preferences
Experience in a marketplace business or early‑stage start‑up.
Background in sales, customer success or business development.
Understanding of flexible, early‑stage start‑up experiences.
Requirements This role has EST working hours.
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at
Pet Media Group (PMG) .
About Pet Media Group Pet Media Group (PMG) is a Stockholm‑based scale‑up that acquires, launches and develops market‑leading pet marketplaces globally, with over 1.5 million animals finding new homes through our platforms every year. We are live in six countries – the United States, the United Kingdom, Sweden, the Netherlands, Italy, and Spain – and are now scaling our US marketplace.
About the Role As the
Growth & Partner Success Manager
you will play a pivotal role in expanding and optimizing breeder engagement within our marketplace. You will develop high‑impact strategies to improve breeder retention, streamline customer‑success operations, and drive community engagement.
Key Functions of this Role Breeder Relationship Management
Identify, engage and maintain breeder partnerships through strategic outreach.
Develop communication strategies and best practices to improve breeder satisfaction.
Lifecycle Marketing & Campaigns
Build and manage Customer.io campaigns to enhance engagement and retention for our breeder community.
Analyze and optimise marketing strategies to increase breeder participation.
Community Engagement
Manage and grow online communities to strengthen brand presence.
Develop initiatives that foster breeder trust and engagement.
Customer Success Team Leadership
Train and mentor a team of Customer Success Specialists for optimal breeder interactions.
Develop talk‑tracks and outreach strategies to ensure consistency and effectiveness.
Direct Communication & Relationship Building
Engage breeders through direct phone conversations to build trust and resolve concerns.
Serve as a key escalation point and implement proactive outreach strategies.
Qualifications
Proven experience in customer engagement, grassroots marketing/partnerships, or community management within a marketplace or startup.
Strong team leadership and operational expertise, including experience supporting a customer support or customer‑success team.
Ability to develop and refine talk tracks, training materials and outreach strategies to improve team performance.
Proficiency with Customer.io (or a similar email‑marketing/CRM tool) to create and manage marketing campaigns.
Excellent verbal and written communication skills, comfortable with direct phone outreach and relationship‑building.
Data‑driven mindset – able to analyse engagement metrics and optimise strategies based on insights.
Additional Preferences
Experience in a marketplace business or early‑stage start‑up.
Background in sales, customer success or business development.
Understanding of flexible, early‑stage start‑up experiences.
Requirements This role has EST working hours.
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