Eye Health Northwest
Contact Lens Coordinator (20568)
Eye Health Northwest, Portland, Oregon, United States, 97204
Contact Lens Coordinator
Summary: The Contact Lens Coordinator is responsible for processing contact lens orders and scheduling follow‑up appointments. Located in EyeHealth Northwest's centralized scheduling and triage center in Milwaukie, Oregon, the Contact Lens Coordinator is a key communication bridge between patients and providers, ensuring that contact lenses are ordered, billed, and shipped to patients quickly and accurately.
Primary Duties And Responsibilities:
Assist patients with placing contact lens orders.
Answer any questions with tact and courtesy.
Verify prescription details with the appropriate providers to ensure accuracy of orders.
Bill and process payments for contact lens orders and ensure timely delivery to patients through proactive communication and follow‑through.
Assist patients with forms and ensure all patient information is accurate and updated.
Verify insurance benefits and answer patient questions regarding fees, copayments, and coverage, escalating questions as appropriate.
Schedule follow‑up contact lens appointments as needed.
Perform cashier duties by following established procedures for processing and recording payments. Accurately total visit charges, review charge slips for correct information, take payments, and balance and verify the cash journal daily.
Demonstrate team values through cooperation and consideration of coworkers, fostering goodwill and providing assistance when needed.
Effectively communicate with patients, coworkers, and doctors by sharing information appropriately and completing the communication circle with follow‑up as needed.
Protect confidential patient information and use good judgment in sharing patient data in a manner consistent with patient care and regulations, including HIPAA.
Adhere to all safety standards as established by company policy and OSHA requirements.
Perform work in compliance with company policy, department procedures, and regulatory requirements, including State and Federal laws and regulations.
Secondary Functions:
May respond to or escalate other patient portal messages as needed to ensure great patient service.
Assist with triage and scheduling calls as needed.
Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.
Supervisory Responsibilities:
This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group.
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Primary Duties And Responsibilities:
Assist patients with placing contact lens orders.
Answer any questions with tact and courtesy.
Verify prescription details with the appropriate providers to ensure accuracy of orders.
Bill and process payments for contact lens orders and ensure timely delivery to patients through proactive communication and follow‑through.
Assist patients with forms and ensure all patient information is accurate and updated.
Verify insurance benefits and answer patient questions regarding fees, copayments, and coverage, escalating questions as appropriate.
Schedule follow‑up contact lens appointments as needed.
Perform cashier duties by following established procedures for processing and recording payments. Accurately total visit charges, review charge slips for correct information, take payments, and balance and verify the cash journal daily.
Demonstrate team values through cooperation and consideration of coworkers, fostering goodwill and providing assistance when needed.
Effectively communicate with patients, coworkers, and doctors by sharing information appropriately and completing the communication circle with follow‑up as needed.
Protect confidential patient information and use good judgment in sharing patient data in a manner consistent with patient care and regulations, including HIPAA.
Adhere to all safety standards as established by company policy and OSHA requirements.
Perform work in compliance with company policy, department procedures, and regulatory requirements, including State and Federal laws and regulations.
Secondary Functions:
May respond to or escalate other patient portal messages as needed to ensure great patient service.
Assist with triage and scheduling calls as needed.
Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.
Supervisory Responsibilities:
This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group.
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