Sherwin-Williams
Customer Service Specialist
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, recommend the right solutions, and ensure maximum client satisfaction. Store associates are expected to promptly resolve any customer concerns, maintain the high quality and visual standards of the products and store, and consistently meet the store’s sales goals.
Location: Store #2929, 13625 Biscayne Blvd., North Miami Beach 33181.
Base Pay Range $16.65/hr - $16.65/hr
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in‑stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications – Minimum Requirements
Must be at least eighteen (18) years of age.
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must be able to read, write, comprehend, and communicate in English.
Must be able to read, write, comprehend, and communicate in Spanish.
Must have a valid, unrestricted Driver’s License.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal.
If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position.
Preferred Qualifications
Have at least a High School diploma or GED.
Have at least one (1) year experience working in a delivery, retail, or customer service position.
Have previous work experience selling paint and paint related products.
Have previous work experience operating tinting and mixing equipment.
About Us At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin‑Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. We invest and support you in: life, career and connection.
Application Process Step 1 – Online Application: Create a profile on our Careers page: https://jobsearch.sherwin.com/ and submit your details.
Step 2 – Digital Interview: Qualified candidates are invited to complete a digital video interview via HireVue within 7 days of invitation.
Step 3 – In‑Store Interview: Selected candidates meet with our Recruitment team in a store or related location.
Benefits Comprehensive benefits include retirement, health care, total well‑being packages and daily commute support. Detailed information can be found at http://www.myswbenefits.com/ (Candidates).
Equal Employment Opportunity Statement Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract.
Additional Information As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Customer Service
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Location: Store #2929, 13625 Biscayne Blvd., North Miami Beach 33181.
Base Pay Range $16.65/hr - $16.65/hr
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in‑stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications – Minimum Requirements
Must be at least eighteen (18) years of age.
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must be able to read, write, comprehend, and communicate in English.
Must be able to read, write, comprehend, and communicate in Spanish.
Must have a valid, unrestricted Driver’s License.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal.
If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position.
Preferred Qualifications
Have at least a High School diploma or GED.
Have at least one (1) year experience working in a delivery, retail, or customer service position.
Have previous work experience selling paint and paint related products.
Have previous work experience operating tinting and mixing equipment.
About Us At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin‑Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. We invest and support you in: life, career and connection.
Application Process Step 1 – Online Application: Create a profile on our Careers page: https://jobsearch.sherwin.com/ and submit your details.
Step 2 – Digital Interview: Qualified candidates are invited to complete a digital video interview via HireVue within 7 days of invitation.
Step 3 – In‑Store Interview: Selected candidates meet with our Recruitment team in a store or related location.
Benefits Comprehensive benefits include retirement, health care, total well‑being packages and daily commute support. Detailed information can be found at http://www.myswbenefits.com/ (Candidates).
Equal Employment Opportunity Statement Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract.
Additional Information As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Customer Service
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