PRP
Senior Manager, Client Retention (Personnel Services)
PRP, Los Angeles, California, United States, 90079
3501 W SUNFLOWER AVE, SUITE 200 - SANTA ANA, CA 92704
Overview
Salary Range:
$135,000.00 - $165,000.00
Position Type:
Full Time
Education Level:
4 Year Degree
Category:
Consultant
Work Location
At Profit Recovery Partners (PRP), we believe that collaboration and innovation thrive when we're together. This position is
fully onsite
at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.
Who You Are
You are a strategic thinker and expert in your field who thrives in a fast-paced consulting environment. You enjoy diving deep into complex problems, developing innovative solutions, and driving value for clients. Your knowledge spans vendor negotiations, industry best practices, and process optimization, and you're passionate about using your expertise to impact Fortune 1000 clients.
Subject Matter Expert
A seasoned expert in managing and optimizing human resources, and corporate services, with a focus on contingent labor, security, and outsourced labor functions. Key areas of specialization include:
Contingent Labor
– Managing the strategic sourcing, onboarding, and management of temporary and contract workers across various industries, ensuring compliance, efficiency, and cost control.
Call Centers
– Managing customer service operations, ensuring high performance, operational efficiency, and customer satisfaction in both inbound and outbound environments. An emphasis on experience with managing a 3rd party call center solution.
Employee Background Checks
– Overseeing comprehensive background screening processes to ensure workplace safety, regulatory compliance, and risk mitigation for all hires and contractors.
Human Resources Management Systems (HRMS)
– Implementing and optimizing HR management systems for payroll, benefits administration, recruitment, and employee data management.
Rental Cars
– Managing corporate car rental programs, including vendor relationships, cost optimization, and fleet management for business travel needs.
Security Services
– Developing and overseeing physical security strategies to protect organizational assets, sensitive data, and personnel. An emphasis on management of 3rd party security providers including contract management and schedule optimization across multiple sites.
This SME brings a comprehensive understanding of workforce management, operational efficiency, and risk mitigation to optimize business functions and enhance service delivery across diverse sectors.
What You Will Do
As the subject matter expert, your role will be focused on creating additional value to existing accounts/clients/projects.
As it relates to creating additional value, some of your responsibilities will include, but are not limited to:
Analyzing client infrastructure, vendor contracts, and pricing structures to identify cost-saving opportunities
Collaborate cross-functionally to develop solutions tailored to client needs
Leading complex negotiations with vendors to secure favorable terms on behalf of clients
Deliver actionable insights and present findings to client stakeholders
Proactively identify client challenges and recommend strategic and operational solutions that exceed expectations
Stay informed of industry trends and emerging technologies within your domain
Create and refine deliverables such as data analyses, reports, and client presentations as it relates to creating additional value
Serve as an internal resource for functional expertise and thought leadership
Work independently on projects or as a contributor on larger engagements
Take ownership of projects from ideation through execution, often in situations with limited direction or defined processes
Focus on proactively driving progress, setting clear objectives, and ensuring timely delivery of results
Facilitate and lead internal meetings with confidence, aligning stakeholders across functions, navigating ambiguity, and championing initiatives that push projects forward without waiting for instruction
Develop and implement robust contract management processes and governance frameworks, including compliance monitoring, performance tracking, and dispute resolution, to optimize supplier relationships and ensure ongoing contract effectiveness.
What You Need
Bachelor’s degree required
Minimum 7-15 years of experience in consulting, vendor management, or business analysis
Deep functional expertise in one or more spend categories (e.g., IT, telecom, facilities)
Strong analytical skills and proficiency in Excel; ability to synthesize large data sets
Proven experience developing solutions in complex client environments
Exceptional communication and client-facing presentation skills
Project management experience and familiarity with tools to manage deliverables such as SmartSheet and Project Management CRM strategies
Who We Are
Profit Recovery Partners is a management consulting firm specializing in enterprise cost optimization and spend reduction. We partner with FORTUNE 1000 corporations, leading law firms, private equity firms, and private enterprises across North America to design, implement, and sustain transformative cost‑reduction strategies. Leveraging deep category expertise, proprietary analytics, and supplier‑negotiation intelligence, PRP delivers measurable financial impact and operational efficiency. Our client engagements have generated more than $10.6 billion in verified savings, reinforcing PRP’s reputation as a trusted advisor to executives seeking lasting performance improvement and sustainable cost reduction results.
Why Join Us
At PRP, we offer more than just a job — we provide a dynamic, supportive environment where you can thrive personally and professionally. Here’s what you can expect when you join our team:
Comprehensive Benefits
Full medical, dental, and vision coverage
Optional pet insurance
Access to a gym membership discount (offered through our healthcare provider and available for select fitness centers)
$200/month waived medical benefit for employees who opt out of our health plans
Cell phone stipend for applicable roles
Financial Wellness
– 401(k) plan with company match
Time Off to Recharge
– Generous paid holidays, vacation, sick leave, bereavement, and jury duty leave
Strong Foundation
– Over 28 years of consistent growth and success
Fun & Connection
– Annual summer retreat, holiday parties, happy hours, and themed celebrations throughout the year
Career Growth
– A collaborative, high-performing team with frequent recognition and opportunities for internal promotion
Our Culture
– Fast-paced, team-driven, and fueled by a shared commitment to excellence
Giving Back & Getting Involved
– We’re proud of our employee‑led committees that support causes and initiatives that matter to us all:
Corporate Social Responsibility
Youth Rising Group
Women’s Empowerment Group
Wellness Committee
Learn more at https://prpllc.com
The salary range for this position is: $135,000-$165,000. Actual compensation within the range will be dependent upon the individual's skills, experience, education, qualifications, and applicable employment laws.
Equal Opportunity Employer
#J-18808-Ljbffr
Salary Range:
$135,000.00 - $165,000.00
Position Type:
Full Time
Education Level:
4 Year Degree
Category:
Consultant
Work Location
At Profit Recovery Partners (PRP), we believe that collaboration and innovation thrive when we're together. This position is
fully onsite
at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.
Who You Are
You are a strategic thinker and expert in your field who thrives in a fast-paced consulting environment. You enjoy diving deep into complex problems, developing innovative solutions, and driving value for clients. Your knowledge spans vendor negotiations, industry best practices, and process optimization, and you're passionate about using your expertise to impact Fortune 1000 clients.
Subject Matter Expert
A seasoned expert in managing and optimizing human resources, and corporate services, with a focus on contingent labor, security, and outsourced labor functions. Key areas of specialization include:
Contingent Labor
– Managing the strategic sourcing, onboarding, and management of temporary and contract workers across various industries, ensuring compliance, efficiency, and cost control.
Call Centers
– Managing customer service operations, ensuring high performance, operational efficiency, and customer satisfaction in both inbound and outbound environments. An emphasis on experience with managing a 3rd party call center solution.
Employee Background Checks
– Overseeing comprehensive background screening processes to ensure workplace safety, regulatory compliance, and risk mitigation for all hires and contractors.
Human Resources Management Systems (HRMS)
– Implementing and optimizing HR management systems for payroll, benefits administration, recruitment, and employee data management.
Rental Cars
– Managing corporate car rental programs, including vendor relationships, cost optimization, and fleet management for business travel needs.
Security Services
– Developing and overseeing physical security strategies to protect organizational assets, sensitive data, and personnel. An emphasis on management of 3rd party security providers including contract management and schedule optimization across multiple sites.
This SME brings a comprehensive understanding of workforce management, operational efficiency, and risk mitigation to optimize business functions and enhance service delivery across diverse sectors.
What You Will Do
As the subject matter expert, your role will be focused on creating additional value to existing accounts/clients/projects.
As it relates to creating additional value, some of your responsibilities will include, but are not limited to:
Analyzing client infrastructure, vendor contracts, and pricing structures to identify cost-saving opportunities
Collaborate cross-functionally to develop solutions tailored to client needs
Leading complex negotiations with vendors to secure favorable terms on behalf of clients
Deliver actionable insights and present findings to client stakeholders
Proactively identify client challenges and recommend strategic and operational solutions that exceed expectations
Stay informed of industry trends and emerging technologies within your domain
Create and refine deliverables such as data analyses, reports, and client presentations as it relates to creating additional value
Serve as an internal resource for functional expertise and thought leadership
Work independently on projects or as a contributor on larger engagements
Take ownership of projects from ideation through execution, often in situations with limited direction or defined processes
Focus on proactively driving progress, setting clear objectives, and ensuring timely delivery of results
Facilitate and lead internal meetings with confidence, aligning stakeholders across functions, navigating ambiguity, and championing initiatives that push projects forward without waiting for instruction
Develop and implement robust contract management processes and governance frameworks, including compliance monitoring, performance tracking, and dispute resolution, to optimize supplier relationships and ensure ongoing contract effectiveness.
What You Need
Bachelor’s degree required
Minimum 7-15 years of experience in consulting, vendor management, or business analysis
Deep functional expertise in one or more spend categories (e.g., IT, telecom, facilities)
Strong analytical skills and proficiency in Excel; ability to synthesize large data sets
Proven experience developing solutions in complex client environments
Exceptional communication and client-facing presentation skills
Project management experience and familiarity with tools to manage deliverables such as SmartSheet and Project Management CRM strategies
Who We Are
Profit Recovery Partners is a management consulting firm specializing in enterprise cost optimization and spend reduction. We partner with FORTUNE 1000 corporations, leading law firms, private equity firms, and private enterprises across North America to design, implement, and sustain transformative cost‑reduction strategies. Leveraging deep category expertise, proprietary analytics, and supplier‑negotiation intelligence, PRP delivers measurable financial impact and operational efficiency. Our client engagements have generated more than $10.6 billion in verified savings, reinforcing PRP’s reputation as a trusted advisor to executives seeking lasting performance improvement and sustainable cost reduction results.
Why Join Us
At PRP, we offer more than just a job — we provide a dynamic, supportive environment where you can thrive personally and professionally. Here’s what you can expect when you join our team:
Comprehensive Benefits
Full medical, dental, and vision coverage
Optional pet insurance
Access to a gym membership discount (offered through our healthcare provider and available for select fitness centers)
$200/month waived medical benefit for employees who opt out of our health plans
Cell phone stipend for applicable roles
Financial Wellness
– 401(k) plan with company match
Time Off to Recharge
– Generous paid holidays, vacation, sick leave, bereavement, and jury duty leave
Strong Foundation
– Over 28 years of consistent growth and success
Fun & Connection
– Annual summer retreat, holiday parties, happy hours, and themed celebrations throughout the year
Career Growth
– A collaborative, high-performing team with frequent recognition and opportunities for internal promotion
Our Culture
– Fast-paced, team-driven, and fueled by a shared commitment to excellence
Giving Back & Getting Involved
– We’re proud of our employee‑led committees that support causes and initiatives that matter to us all:
Corporate Social Responsibility
Youth Rising Group
Women’s Empowerment Group
Wellness Committee
Learn more at https://prpllc.com
The salary range for this position is: $135,000-$165,000. Actual compensation within the range will be dependent upon the individual's skills, experience, education, qualifications, and applicable employment laws.
Equal Opportunity Employer
#J-18808-Ljbffr