American President Lines
DDSM Specialist
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
DDSM Specialist Job Description
Position Summary The DDSM Specialist is responsible for managing detention and demurrage settlements, reviewing legal and FMC-related cases, analyzing invoices, and coordinating customer reimbursements.
Functions & Duties
Prioritize and investigate cases forwarded by the Legal team, focusing on FMC complaints
Review cases where customers threaten escalation to the FMC; propose solutions
Take over dispute reviews from customer service for cases with potential legal exposure.
Review financial settlements and ensure company and FMC compliance
Process settlements after short-payments to finalize commercial considerations
Analyze invoices related to lawsuit proposals from third-party collection team to confirm the validity of charges.
Review and coordinate cases involving customer requests for refunds or credits related to demurrage paid directly to terminals.
Close out communications in NOVA
Miscellaneous related duties or projects as assigned
Knowledge, Skills & Abilities
Minimum of 5 years Shipping Industry experience required
Proficient computer skills to include all basic Microsoft Office applications
Strong Excel skills to include data manipulation using pivot table and formulas
Proven ability to analyze / identify trends and action items
Excellent written, verbal, and interpersonal communication skills
Sound judgment regarding action to take in given situations
Strong attention to detail
Good level of analytical and problem-solving abilities
Demonstrated sense of urgency when completing work
Autonomy while being an effective team member
Ability to participate on customer calls and offer clear explanations on Dispute Resolution
Must be able to adapt to changing priorities, tasks, processes & systems
Equal Opportunity Employer Come along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_recruiting@cma-cgm.com
Location: Norfolk Va, US
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DDSM Specialist Job Description
Position Summary The DDSM Specialist is responsible for managing detention and demurrage settlements, reviewing legal and FMC-related cases, analyzing invoices, and coordinating customer reimbursements.
Functions & Duties
Prioritize and investigate cases forwarded by the Legal team, focusing on FMC complaints
Review cases where customers threaten escalation to the FMC; propose solutions
Take over dispute reviews from customer service for cases with potential legal exposure.
Review financial settlements and ensure company and FMC compliance
Process settlements after short-payments to finalize commercial considerations
Analyze invoices related to lawsuit proposals from third-party collection team to confirm the validity of charges.
Review and coordinate cases involving customer requests for refunds or credits related to demurrage paid directly to terminals.
Close out communications in NOVA
Miscellaneous related duties or projects as assigned
Knowledge, Skills & Abilities
Minimum of 5 years Shipping Industry experience required
Proficient computer skills to include all basic Microsoft Office applications
Strong Excel skills to include data manipulation using pivot table and formulas
Proven ability to analyze / identify trends and action items
Excellent written, verbal, and interpersonal communication skills
Sound judgment regarding action to take in given situations
Strong attention to detail
Good level of analytical and problem-solving abilities
Demonstrated sense of urgency when completing work
Autonomy while being an effective team member
Ability to participate on customer calls and offer clear explanations on Dispute Resolution
Must be able to adapt to changing priorities, tasks, processes & systems
Equal Opportunity Employer Come along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_recruiting@cma-cgm.com
Location: Norfolk Va, US
#J-18808-Ljbffr