Agility360
Account Management (Mortgage Operations)
Agility 360 is searching for experienced Account Management (Mortgage Ops) for a permanent position with our growing client. The ideal candidates will possess a strong background in a retail lending environment. The ARMO will be responsible for the operational management of client relationships, providing quality service by maintaining client accounts (pipeline management), including managing aged loans, lending regular client calls, and following up on escalations as needed.
Job Responsibilities
Manage a pipeline of up to 30 clients
Communicate with clients on a regular basis, maintaining specific communications SLAs
Review documentation, clearing or creating conditions as needed
Conduct all withdraw/cancellation requests
Run daily reporting, managing aged loans, etc
Move a seller's pipeline forward towards funding
Any other assigned duties, as needed
Experience
Must have a High School Diploma or GED equivalent
Minimum of 5+ years of experience in Mortgage (preferably in origination or correspondent lending)
Strong working knowledge for Encompass
Client service focus
Loan quality and risk management
Production and performance
Excellent interpersonal, verbal and written communication skills
Strong customer service skills – ability to build rapport quickly
Strong aptitude for detail, accuracy, and organization
Ability to work in a high-volume environment
Job Details
Permanent role with a growing lender
Schedule: Hybrid (M-Th: in office, F: remote)
Location: Irving, TX
Pay rate: Based on experience
Employment is contingent on passing a background check and drug screening
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Job Responsibilities
Manage a pipeline of up to 30 clients
Communicate with clients on a regular basis, maintaining specific communications SLAs
Review documentation, clearing or creating conditions as needed
Conduct all withdraw/cancellation requests
Run daily reporting, managing aged loans, etc
Move a seller's pipeline forward towards funding
Any other assigned duties, as needed
Experience
Must have a High School Diploma or GED equivalent
Minimum of 5+ years of experience in Mortgage (preferably in origination or correspondent lending)
Strong working knowledge for Encompass
Client service focus
Loan quality and risk management
Production and performance
Excellent interpersonal, verbal and written communication skills
Strong customer service skills – ability to build rapport quickly
Strong aptitude for detail, accuracy, and organization
Ability to work in a high-volume environment
Job Details
Permanent role with a growing lender
Schedule: Hybrid (M-Th: in office, F: remote)
Location: Irving, TX
Pay rate: Based on experience
Employment is contingent on passing a background check and drug screening
#J-18808-Ljbffr