AssuranceAmerica Managing General Insurance Agency, LLC
Digital Product Manager
AssuranceAmerica Managing General Insurance Agency, LLC, Atlanta, Georgia, United States, 30383
Digital Product Manager page is loaded## Digital Product Managerlocations:
Atlantatime type:
Full timeposted on:
Posted 4 Days Agojob requisition id:
JR100208**Role Summary**We’re looking for a Product Manager to own and evolve AADirect’s customer-facing digital **experiences**, including the website, chat tools, AI-enabled interactions, and future self-service capabilities. This role focuses on improving how customers interact with our brand across digital touchpoints, making journeys clearer, faster, and more intuitive.The Product Manager will work cross-functionally with engineering, data, compliance, carrier relations, and call-center operations to deliver high-quality, reliable experiences that drive business performance.**Responsibilities****Product Strategy & Roadmap*** Own the roadmap for customer-facing technology, including web, chat, AI features, and emerging digital tools.* Prioritize initiatives based on business goals, customer insights, and operational needs.* Use data and user behavior to identify opportunities and guide product decisions.**Business Metrics & Performance*** Own key journey metrics (completion rate, conversion rate, data accuracy, engagement…).* Partner with the Data team to analyze performance and identify improvements.* Drive product changes that improve user experience and conversion.**Product Delivery*** Write user stories, acceptance criteria, and detailed requirements.* Collaborate with Engineering and QA to ensure timely and high-quality releases.* Maintain accurate documentation of flows, rules, and configurations.**Cross-Functional Collaboration*** Engineering: technical planning, feature delivery and technical trade-offs* Data: insights, dashboards, and experimentation* Compliance: disclosures and regulatory requirements* Call Center Operations: alignment with sales workflows* Carrier Relations: ensuring digital experiences meet partner expectations**Qualifications****Required*** 3+ years as a Product Manager, Product Owner, or Business Analyst* Strong analytical and documentation skills* Experience working with engineering teams on web products* Ability to translate complex workflows into clear requirements**Nice-to-Have*** Insurance or fintech experience* Knowledge of quoting flows or carrier integrations* Experience with analytics tools and A/B testing #J-18808-Ljbffr
Atlantatime type:
Full timeposted on:
Posted 4 Days Agojob requisition id:
JR100208**Role Summary**We’re looking for a Product Manager to own and evolve AADirect’s customer-facing digital **experiences**, including the website, chat tools, AI-enabled interactions, and future self-service capabilities. This role focuses on improving how customers interact with our brand across digital touchpoints, making journeys clearer, faster, and more intuitive.The Product Manager will work cross-functionally with engineering, data, compliance, carrier relations, and call-center operations to deliver high-quality, reliable experiences that drive business performance.**Responsibilities****Product Strategy & Roadmap*** Own the roadmap for customer-facing technology, including web, chat, AI features, and emerging digital tools.* Prioritize initiatives based on business goals, customer insights, and operational needs.* Use data and user behavior to identify opportunities and guide product decisions.**Business Metrics & Performance*** Own key journey metrics (completion rate, conversion rate, data accuracy, engagement…).* Partner with the Data team to analyze performance and identify improvements.* Drive product changes that improve user experience and conversion.**Product Delivery*** Write user stories, acceptance criteria, and detailed requirements.* Collaborate with Engineering and QA to ensure timely and high-quality releases.* Maintain accurate documentation of flows, rules, and configurations.**Cross-Functional Collaboration*** Engineering: technical planning, feature delivery and technical trade-offs* Data: insights, dashboards, and experimentation* Compliance: disclosures and regulatory requirements* Call Center Operations: alignment with sales workflows* Carrier Relations: ensuring digital experiences meet partner expectations**Qualifications****Required*** 3+ years as a Product Manager, Product Owner, or Business Analyst* Strong analytical and documentation skills* Experience working with engineering teams on web products* Ability to translate complex workflows into clear requirements**Nice-to-Have*** Insurance or fintech experience* Knowledge of quoting flows or carrier integrations* Experience with analytics tools and A/B testing #J-18808-Ljbffr