Buddhajewelryorganics
WHO WE ARE
Founded on love and respect, our company has deep and thriving roots in the industry. At Buddha Jewelry, we are driven by a powerful purpose: to bring light, beauty, and joy into everything we do. We are more than a team—we are a passionate force for good. With positivity, respect, and kindness as our foundation, we cherish every opportunity to serve our clients and help them succeed. Committed to a culture of excellence, we stay proactive and solution‑oriented, with an ownership mindset. We create impact through bold action and a relentless commitment to solutions. We value kindness and optimism and balance our hustle with a lot of fun!
JOB SUMMARY The Inside Sales + Customer Experience (CX) Coordinator plays a pivotal role at the intersection of sales and service—managing all inbound customer inquiries, supporting our wholesale and retail clients, and serving as the first point of contact for new account requests. This role provides vital administrative and sales support to the Sales Team, ensuring a smooth handoff between service and sales while strengthening the relationship between our brand and its clients. The ideal candidate is solutions‑focused, techsavvy, highly organized, and passionate about delivering thoughtful, high‑touch service to each and every client.
MUST HAVES
3+ years experience in customer service, sales, or a related client‑facing role
A passion for delivering the best possible customer experience
Ability to work on‑site in Seattle, WA
This position includes a base hourly range of $24 – $25 plus bonus potential up to an additional $8/hr based on achieving individual and organizational sales goals
RESPONSIBILITIES AND DUTIES Client Communication & Inbound Sales
Manage the main phone line and upsell during inbound calls
Answer/field phone calls with professionalism, warmth, and product expertise
Respond to all client communications via info@ and Shopify Inbox within 24 hours
Handle product inquiries, order updates, return status, and general brand questions with care and clarity
Review new incoming orders flagged for fraud; tag the sales team or manager for follow‑up
Introduce eligible clients to our wholesale program and assist with onboarding and application
Qualify leads and schedule virtual sales appointments for our Sales Account Managers
Tag and assign inquiries accurately in Shopify for seamless follow‑through
Maintain and update internal CRM tools with client notes, tags, and insights
Sales Support & Admin
Support preparation and follow‑up for trunk shows, roadtrips, and virtual sales appointments
Assist with event coordination, including customer lists, routing, scheduling, and forms
Document and track all CX‑related KPIs and report weekly during Sales Team meetings
Draft recap notes & insights from weekly sales meetings, and share internally with the team
Monitor product feedback and customer insights, escalating trends to leadership
CX & Operations Collaboration
Liaise between sales and fulfillment by tagging orders for swag, holds, fraud alerts, shipping upgrades, and other fulfillment needs
Ensure all client touchpoints are on-brand, timely, and aligned with the Buddha Jewelry experience
Support returns communication as needed in collaboration with the Returns Department
Coordinate client gifts, cards, and marketing collaborations as needed
Uphold our values of equity, inclusion, and respect in all customer-facing and internal communication
QUALIFICATIONS AND SKILLS
3+ years in customer service, sales, or a related client‑facing role
Passionate about delivering the best possible customer experience
Strong written and verbal communication skills with a confident, upbeat tone
Excellent organization and time management in a fast‑paced, detail‑heavy environment
Experience with Shopify, Google Workspace, and CRM platforms (NetSuite is a plus!)
Ability to manage multiple priorities and support a variety of team members simultaneously
Passion for jewelry, fashion, or the professional piercing industry is a bonus
Enthusiastic about learning, growing, and contributing to a small, mission‑driven team
Highly receptive to giving and receiving feedback to grow team excellence
A genuine commitment to equity, inclusion, and compassion for those around you
Travel Readiness: Occasional travel may be required for trade shows, trunk shows, or team events
THIS ROLE IS FOR YOU IF
You love helping people and believe in creating magical customer moments
You’re energized by a mix of admin, operations, and sales tasks, and thrive when your day is varied
You enjoy juggling lots of moving parts and never let a detail slip through the cracks
You believe in the power of great service to build strong, long‑term business relationships
We encourage applications from people of color, women, those with disabilities, LGBTQIA individuals, immigrants, and anyone else who has faced discrimination or oppression as a result of their identities. Studies have shown that folks of historically marginalized groups will often only apply to a job if they meet or exceed the listed qualifications. If you believe that you could be a good fit for our company, but don’t quite fulfill every requirement, please do still apply—we would love to hear from you! PHYSICAL DEMANDS The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to move about inside the office to access necessary office equipment and resources
Able to remain in a stationary position about 50% of the time
Able to operate a computer and other office equipment (scanner, copy machine, printer)
Constantly accesses, handles, and uses non‑electronic resources
Occasionally moves equipment and office resources up to 50 pounds
Ability to inspect, recognize, observe, assess, and distinguish office resources and reporting
TITLE Inside Sales + Client Experience Coordinator
REPORTS TO Sr. Sales Manager
FULL/PART TIME Full-time
FLSA Non‑exempt
LOCATION Office
SALARY RANGE $25/hr + quarterly bonus potential up to $8/hr
BENEFITS include: Benefits include:
Substantial employee discount, health, vision, life, and dental insurance, access to retirement savings plan, commuter benefits, learning stipend, and more!
#J-18808-Ljbffr
JOB SUMMARY The Inside Sales + Customer Experience (CX) Coordinator plays a pivotal role at the intersection of sales and service—managing all inbound customer inquiries, supporting our wholesale and retail clients, and serving as the first point of contact for new account requests. This role provides vital administrative and sales support to the Sales Team, ensuring a smooth handoff between service and sales while strengthening the relationship between our brand and its clients. The ideal candidate is solutions‑focused, techsavvy, highly organized, and passionate about delivering thoughtful, high‑touch service to each and every client.
MUST HAVES
3+ years experience in customer service, sales, or a related client‑facing role
A passion for delivering the best possible customer experience
Ability to work on‑site in Seattle, WA
This position includes a base hourly range of $24 – $25 plus bonus potential up to an additional $8/hr based on achieving individual and organizational sales goals
RESPONSIBILITIES AND DUTIES Client Communication & Inbound Sales
Manage the main phone line and upsell during inbound calls
Answer/field phone calls with professionalism, warmth, and product expertise
Respond to all client communications via info@ and Shopify Inbox within 24 hours
Handle product inquiries, order updates, return status, and general brand questions with care and clarity
Review new incoming orders flagged for fraud; tag the sales team or manager for follow‑up
Introduce eligible clients to our wholesale program and assist with onboarding and application
Qualify leads and schedule virtual sales appointments for our Sales Account Managers
Tag and assign inquiries accurately in Shopify for seamless follow‑through
Maintain and update internal CRM tools with client notes, tags, and insights
Sales Support & Admin
Support preparation and follow‑up for trunk shows, roadtrips, and virtual sales appointments
Assist with event coordination, including customer lists, routing, scheduling, and forms
Document and track all CX‑related KPIs and report weekly during Sales Team meetings
Draft recap notes & insights from weekly sales meetings, and share internally with the team
Monitor product feedback and customer insights, escalating trends to leadership
CX & Operations Collaboration
Liaise between sales and fulfillment by tagging orders for swag, holds, fraud alerts, shipping upgrades, and other fulfillment needs
Ensure all client touchpoints are on-brand, timely, and aligned with the Buddha Jewelry experience
Support returns communication as needed in collaboration with the Returns Department
Coordinate client gifts, cards, and marketing collaborations as needed
Uphold our values of equity, inclusion, and respect in all customer-facing and internal communication
QUALIFICATIONS AND SKILLS
3+ years in customer service, sales, or a related client‑facing role
Passionate about delivering the best possible customer experience
Strong written and verbal communication skills with a confident, upbeat tone
Excellent organization and time management in a fast‑paced, detail‑heavy environment
Experience with Shopify, Google Workspace, and CRM platforms (NetSuite is a plus!)
Ability to manage multiple priorities and support a variety of team members simultaneously
Passion for jewelry, fashion, or the professional piercing industry is a bonus
Enthusiastic about learning, growing, and contributing to a small, mission‑driven team
Highly receptive to giving and receiving feedback to grow team excellence
A genuine commitment to equity, inclusion, and compassion for those around you
Travel Readiness: Occasional travel may be required for trade shows, trunk shows, or team events
THIS ROLE IS FOR YOU IF
You love helping people and believe in creating magical customer moments
You’re energized by a mix of admin, operations, and sales tasks, and thrive when your day is varied
You enjoy juggling lots of moving parts and never let a detail slip through the cracks
You believe in the power of great service to build strong, long‑term business relationships
We encourage applications from people of color, women, those with disabilities, LGBTQIA individuals, immigrants, and anyone else who has faced discrimination or oppression as a result of their identities. Studies have shown that folks of historically marginalized groups will often only apply to a job if they meet or exceed the listed qualifications. If you believe that you could be a good fit for our company, but don’t quite fulfill every requirement, please do still apply—we would love to hear from you! PHYSICAL DEMANDS The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to move about inside the office to access necessary office equipment and resources
Able to remain in a stationary position about 50% of the time
Able to operate a computer and other office equipment (scanner, copy machine, printer)
Constantly accesses, handles, and uses non‑electronic resources
Occasionally moves equipment and office resources up to 50 pounds
Ability to inspect, recognize, observe, assess, and distinguish office resources and reporting
TITLE Inside Sales + Client Experience Coordinator
REPORTS TO Sr. Sales Manager
FULL/PART TIME Full-time
FLSA Non‑exempt
LOCATION Office
SALARY RANGE $25/hr + quarterly bonus potential up to $8/hr
BENEFITS include: Benefits include:
Substantial employee discount, health, vision, life, and dental insurance, access to retirement savings plan, commuter benefits, learning stipend, and more!
#J-18808-Ljbffr