Social Finance, Inc. (SoFi)
Lending Senior Fraud Specialist
Social Finance, Inc. (SoFi), Jacksonville, Florida, United States, 32290
Shape a brighter financial future with us.
Role We are seeking a Lending Senior Fraud Specialist to join our Fraud Operations team. The candidate will conduct thorough fraud investigations on SoFi products.
Responsibilities
Provide internal support for less complex fraud and disputes-related tasks to enhance production and manage work volumes, escalating cases for further review as needed.
Serve as a liaison between Prevention and Detection and Fraud Investigations.
Support Prevention and Detection when necessary to ensure SLA is met across multiple product lines.
Execute thorough investigations to confirm fraud and define appropriate next steps.
Research and gather information, engaging with members, third parties, and/or financial institutions as necessary to clarify applicant statements.
Safeguard the institution against fraud-related financial losses.
Ensure strict compliance with departmental standards and established processes.
Contribute to a culture of accountability, collaboration, agility, innovation, and excellence.
Qualifications
2-3+ years of relevant lending fraud review experience.
Knowledge of multiple pre- and post-fund lending work processes: UTVI approvals, SLA follow-ups, waivers, Fraud Packet, Write-offs, Agency and Regulator Complaints and requests from business partners.
Knowledge of multiple lending products is preferred: Personal Loan, Student Loan Refi, In‑School Loan, Personal Line of Credit, Mortgage and Credit Card.
In‑depth knowledge of SoFi products and operational processes.
Demonstrated ability to establish strong peer relationships and communicate effectively with leadership and external partners.
Strong, detail‑oriented written communication skills.
Excellent time management and organizational skills.
Demonstrated ability to adapt quickly to a fast‑paced environment.
Proficiency in Google Workspace applications (Sheets, Docs, Slides, etc.).
Comprehensive understanding of bank operations, industry trends, best practices, and relevant federal and state banking regulations.
Strong knowledge of Standard Operational Procedures and a process‑oriented approach.
Exceptional critical thinking and problem‑solving skills to make independent, well‑supported judgmental decisions based on research.
High degree of responsibility, ownership, and accountability for work outcomes.
Thrives in a dynamic, team‑focused work environment.
Compensation and Benefits Base pay range: $27.90 – $42.63 hourly. Eligible for bonus and competitive benefits. For full benefits, visit the Benefits at SoFi page.
Company and Legal Information SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, disability, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations during the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
If you are a current employee, do not apply here—please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
#J-18808-Ljbffr
Role We are seeking a Lending Senior Fraud Specialist to join our Fraud Operations team. The candidate will conduct thorough fraud investigations on SoFi products.
Responsibilities
Provide internal support for less complex fraud and disputes-related tasks to enhance production and manage work volumes, escalating cases for further review as needed.
Serve as a liaison between Prevention and Detection and Fraud Investigations.
Support Prevention and Detection when necessary to ensure SLA is met across multiple product lines.
Execute thorough investigations to confirm fraud and define appropriate next steps.
Research and gather information, engaging with members, third parties, and/or financial institutions as necessary to clarify applicant statements.
Safeguard the institution against fraud-related financial losses.
Ensure strict compliance with departmental standards and established processes.
Contribute to a culture of accountability, collaboration, agility, innovation, and excellence.
Qualifications
2-3+ years of relevant lending fraud review experience.
Knowledge of multiple pre- and post-fund lending work processes: UTVI approvals, SLA follow-ups, waivers, Fraud Packet, Write-offs, Agency and Regulator Complaints and requests from business partners.
Knowledge of multiple lending products is preferred: Personal Loan, Student Loan Refi, In‑School Loan, Personal Line of Credit, Mortgage and Credit Card.
In‑depth knowledge of SoFi products and operational processes.
Demonstrated ability to establish strong peer relationships and communicate effectively with leadership and external partners.
Strong, detail‑oriented written communication skills.
Excellent time management and organizational skills.
Demonstrated ability to adapt quickly to a fast‑paced environment.
Proficiency in Google Workspace applications (Sheets, Docs, Slides, etc.).
Comprehensive understanding of bank operations, industry trends, best practices, and relevant federal and state banking regulations.
Strong knowledge of Standard Operational Procedures and a process‑oriented approach.
Exceptional critical thinking and problem‑solving skills to make independent, well‑supported judgmental decisions based on research.
High degree of responsibility, ownership, and accountability for work outcomes.
Thrives in a dynamic, team‑focused work environment.
Compensation and Benefits Base pay range: $27.90 – $42.63 hourly. Eligible for bonus and competitive benefits. For full benefits, visit the Benefits at SoFi page.
Company and Legal Information SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, disability, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations during the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
If you are a current employee, do not apply here—please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
#J-18808-Ljbffr