O'Reilly Auto Parts
We are seeking a dedicated
Parts Specialist
to join our team at
O'Reilly Auto Parts
in Willows, CA. The role focuses on providing excellent customer service to both retail and installer customers, supporting store operations, and ensuring a seamless shopping experience.
Compensation Pay Range: $16.50 - $24.50 per hour.
Additional compensation may include performance incentives and premiums as described by company policy.
Essential Job Functions
Follow and promote all company customer service programs such as Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
Support managers and installer service specialists in serving professional customers.
Complete assigned company training relevant to the position.
Provide excellent service to phone callers by answering all calls, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
Maintain the cash drawer and process cash, checks, credit card transactions, and exchanges/returns in accordance with company policies.
Address and resolve customer complaints in a friendly manner.
Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Prepare merchandise returns for shipping to the distribution center, assist with monthly stock adjustments and inventory cycle counts.
Operate brake lathe and other store test equipment after proper training.
Perform in‑store services for customers (where state and local laws allow) such as installing wipers, testing/charging batteries, scanning vehicle trouble codes, replacing headlight capsules, etc.
Occasionally drive a delivery vehicle when business needs dictate (must meet driving eligibility requirements).
Perform all other duties as assigned.
Skills, Education, Knowledge, Experience, Abilities
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Multitasking skills to handle customers on the phone and in‑store simultaneously.
Desired Qualifications
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages and paid time off.
Stock purchase plan and 401(k) with employer contributions starting day one.
Medical, dental, and vision insurance with optional flexible spending account.
Team member health & wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O'Reilly Auto Parts is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, disability, or other protected characteristics. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact rar@oreillyauto.com or call (800) 471‑7431 option 1.
#J-18808-Ljbffr
Parts Specialist
to join our team at
O'Reilly Auto Parts
in Willows, CA. The role focuses on providing excellent customer service to both retail and installer customers, supporting store operations, and ensuring a seamless shopping experience.
Compensation Pay Range: $16.50 - $24.50 per hour.
Additional compensation may include performance incentives and premiums as described by company policy.
Essential Job Functions
Follow and promote all company customer service programs such as Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
Support managers and installer service specialists in serving professional customers.
Complete assigned company training relevant to the position.
Provide excellent service to phone callers by answering all calls, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
Maintain the cash drawer and process cash, checks, credit card transactions, and exchanges/returns in accordance with company policies.
Address and resolve customer complaints in a friendly manner.
Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Prepare merchandise returns for shipping to the distribution center, assist with monthly stock adjustments and inventory cycle counts.
Operate brake lathe and other store test equipment after proper training.
Perform in‑store services for customers (where state and local laws allow) such as installing wipers, testing/charging batteries, scanning vehicle trouble codes, replacing headlight capsules, etc.
Occasionally drive a delivery vehicle when business needs dictate (must meet driving eligibility requirements).
Perform all other duties as assigned.
Skills, Education, Knowledge, Experience, Abilities
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Multitasking skills to handle customers on the phone and in‑store simultaneously.
Desired Qualifications
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages and paid time off.
Stock purchase plan and 401(k) with employer contributions starting day one.
Medical, dental, and vision insurance with optional flexible spending account.
Team member health & wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O'Reilly Auto Parts is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, disability, or other protected characteristics. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact rar@oreillyauto.com or call (800) 471‑7431 option 1.
#J-18808-Ljbffr