CHS Inc.
Customer Service Representative
Propane Administration Office – Lynden, WA
Base pay range $15.19/hr – $22.79/hr
CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
Summary CHS Northwest has an opportunity in our Propane Administration Office located in Lynden, WA. We are looking for a Customer Service Representative to manage all aspects of an excellent customer service experience for current and prospective customers. You must be a detail-oriented, results-driven individual with a commitment to quality, accuracy and the ability to organize and prioritize workloads to meet deadlines. Excellent communication skills, both verbal and written, with strong analytical and customer service skills, and the ability to work in both a team environment and on self-directed tasks are essential.
Responsibilities
Under limited supervision, handle a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
Inquiries are routine and cover basic situations. Company practices and service/return policies are well-established and documented requiring minimal interpretation or deviation.
Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service as guided by customer service policies.
May refer customers to published materials or other sources of information. Refer non-standard problems to senior staff. Maintain associated records and logs of activity.
Other duties and responsibilities as needed or assigned.
Minimum Qualifications (required)
Knowledge of Customer Service and Support
High School diploma or GED
Additional Qualifications
Strong written and verbal communication skills
Proficient with MS Word, Excel, and PowerPoint
Ability to work extended hours to meet business demands
Ability to read, write and communicate in Spanish, preferred
Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.
Physical Requirements
Ability to sit, stand, bend, walk and talk
CHS offers a competitive total rewards package. Compensation includes base wage and, depending on position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.
Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.
CHS is an Equal Opportunity Employer/Veterans/Disability.
Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to chscareers@chsinc.com; to verify that the communication is from CHS.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Farming
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Base pay range $15.19/hr – $22.79/hr
CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
Summary CHS Northwest has an opportunity in our Propane Administration Office located in Lynden, WA. We are looking for a Customer Service Representative to manage all aspects of an excellent customer service experience for current and prospective customers. You must be a detail-oriented, results-driven individual with a commitment to quality, accuracy and the ability to organize and prioritize workloads to meet deadlines. Excellent communication skills, both verbal and written, with strong analytical and customer service skills, and the ability to work in both a team environment and on self-directed tasks are essential.
Responsibilities
Under limited supervision, handle a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
Inquiries are routine and cover basic situations. Company practices and service/return policies are well-established and documented requiring minimal interpretation or deviation.
Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service as guided by customer service policies.
May refer customers to published materials or other sources of information. Refer non-standard problems to senior staff. Maintain associated records and logs of activity.
Other duties and responsibilities as needed or assigned.
Minimum Qualifications (required)
Knowledge of Customer Service and Support
High School diploma or GED
Additional Qualifications
Strong written and verbal communication skills
Proficient with MS Word, Excel, and PowerPoint
Ability to work extended hours to meet business demands
Ability to read, write and communicate in Spanish, preferred
Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.
Physical Requirements
Ability to sit, stand, bend, walk and talk
CHS offers a competitive total rewards package. Compensation includes base wage and, depending on position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.
Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.
CHS is an Equal Opportunity Employer/Veterans/Disability.
Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to chscareers@chsinc.com; to verify that the communication is from CHS.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Farming
#J-18808-Ljbffr