CFS Brands
Sr. Representative, Customer Service
CFS Brands, Oklahoma City, Oklahoma, United States, 73116
Customer Service Representative
Location: Monday-Friday onsite presence in our office located in Lodi, NJ.
Overview Provide top‑notch service to customers through phone, email, and chat. Solve customer issues, handle orders, and answer product questions. Build strong relationships with customers and work closely with our Sales team. Be a supportive team player, helping others reach our goals together. Share ideas to improve how we serve customers and make procedures run smoother.
Key Responsibilities
Multi‑tasking: Manage multiple tasks and priorities simultaneously in a fast‑paced environment with heavy phone volume.
Customer Support: Respond to inquiries via phone, email, and chat platform in a timely and professional manner.
Issue Resolution: Resolve order issues, back‑orders, product information requests and other customer concerns.
Relationship Building: Develop and maintain relationships with customers and sales team with a customer‑centric service attitude and results‑focused mindset.
Team Collaboration: Perform as a team player, supporting and assisting colleagues to ensure the team meets its goals.
Process Improvement: Contribute to continuous improvement initiatives and recommend better strategies to enhance customer service processes.
Adaptability: Demonstrate the ability to adapt to changing circumstances.
Qualifications
Associates degree with minimum of 2 years of experience strongly preferred.
Experience working in wholesale industry.
Expert level of organization and multi‑tasking, with the ability to continually re‑prioritize throughout the day.
Strong problem‑solving abilities with attention to detail and accuracy.
Proficient in using customer service software and Microsoft Office Suite.
Positive and pleasant attitude to support working with customers, department staff, sales personnel and other cross‑functional teams.
A strong sense of responsibility to follow through to fully complete tasks and go beyond to satisfy customers.
A team player willing to collaborate with the team to ensure all department needs have been met.
Company Information CFS Brands Headquarters located in Oklahoma City, Oklahoma. CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E‑Verify.
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E‑Verify.
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Overview Provide top‑notch service to customers through phone, email, and chat. Solve customer issues, handle orders, and answer product questions. Build strong relationships with customers and work closely with our Sales team. Be a supportive team player, helping others reach our goals together. Share ideas to improve how we serve customers and make procedures run smoother.
Key Responsibilities
Multi‑tasking: Manage multiple tasks and priorities simultaneously in a fast‑paced environment with heavy phone volume.
Customer Support: Respond to inquiries via phone, email, and chat platform in a timely and professional manner.
Issue Resolution: Resolve order issues, back‑orders, product information requests and other customer concerns.
Relationship Building: Develop and maintain relationships with customers and sales team with a customer‑centric service attitude and results‑focused mindset.
Team Collaboration: Perform as a team player, supporting and assisting colleagues to ensure the team meets its goals.
Process Improvement: Contribute to continuous improvement initiatives and recommend better strategies to enhance customer service processes.
Adaptability: Demonstrate the ability to adapt to changing circumstances.
Qualifications
Associates degree with minimum of 2 years of experience strongly preferred.
Experience working in wholesale industry.
Expert level of organization and multi‑tasking, with the ability to continually re‑prioritize throughout the day.
Strong problem‑solving abilities with attention to detail and accuracy.
Proficient in using customer service software and Microsoft Office Suite.
Positive and pleasant attitude to support working with customers, department staff, sales personnel and other cross‑functional teams.
A strong sense of responsibility to follow through to fully complete tasks and go beyond to satisfy customers.
A team player willing to collaborate with the team to ensure all department needs have been met.
Company Information CFS Brands Headquarters located in Oklahoma City, Oklahoma. CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E‑Verify.
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E‑Verify.
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