Millennium Medical Billing Inc. was founded in 1997. From a very humble beginning, Millennium has become a premier billing company because of its commitment to service and dedication to its clients. The executives at Millennium Medical Billing have decades of experience in the medical billing industry, and our administrators and account managers average years spent supporting our Clients’ growth. For decades, Millennium Medical Billing has provided clients with services designed to increase revenue, reduce physicians’ burnouts, ensure predictable cash flow, and improve practice efficiency.
Medical Billing Specialist – Account Rep/Sales Rep
The Medical Billing Representative shall embody the Company’s Core Values in all aspects of the customer service processes. Our objective is to reach and exceed our clients’ goals as individuals and as a team. He/She shall be responsible for achieving the assigned weekly/monthly/quarterly objectives representing one or more of the company’s service or product offerings.
Responsibilities
- Function as a Company/Clients practice liaison
- Culture and contribute to a successful client relationship management
- Gather, generate, and provide performance metrics to upper management and clients
- Coordinate coding, billing & collection aspects requiring clients’ intervention
- Address enrollment, coding, billing, and collection inquiries with the help of the teams
- Contribute to the coordination of processes related to coding, billing, and collection for our clients across multiple departments
- Answer questions from clients, attorneys, patients, insurance companies, and other entities
- Assist with prompt resolution of complaints
- Professionally represent our firm when providing support to our clients
- Receive, document, and transfer to the appropriate department support inquiries
- Follow up on internal departments and external entities as necessary per protocols
- Obtain positive reviews and feedback when closing the support interactions
- Communicate regularly with internal teammates and management to support objectives to be achieved on a planned and consistent basis
- Train and mentor new hires as the department grows
- Assist in presenting promotions while demonstrating outstanding service and product
- Engage in the sales process as required or as assigned
- Perform discovery calls/zooms or follow up on inbound prospective clients’ inquiries
- Draft prospective clients’ requirements based on Company’s services
- Assist the Enrollment Department during new client onboarding
- Represent the company and provide an overview of our processes to prospective clients
- Perform prospecting, development, and sales activities using a variety of company resources
- Meet customer satisfaction scores and sales goals weekly, monthly, and quarterly
Education
- High School Diploma or GED required
- Medical Billing Certification required
Experience
- Working experience in Medical Billing
- Working experience in Customer Service
- Supervisory Experience Preferred
Additional Preferred Skills and Requirements
- Strong interpersonal skills
- Proficient verbal and written communication skills
- Proficient with productivity tools, Word, Excel, and PowerPoint
- Proficient with CRM and support systems
- Proficient with computer programs
Physical Demands
It requires sitting and standing associated with a normal office environment.
Compensation
- Pay rate and compensation structure will be finalized in the offer letter for the chosen candidates. The pay rate advertised may be used as a reference.
- Supplemental Pay: Bonus production pay based on KPIs.
- Benefits: 401(k), Employee assistance program, Employee discount, Health insurance, Health savings account, Paid time off, Professional development assistance.
Disclaimer
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills, and working conditions may change as needs evolve.
If the chosen candidate(s) do not meet the knowledge or experience required for this position, a conditional employment agreement may be offered.
Job Types
- Full-time
- Part-time
- Contract
- Temporary
Schedule
- 8 hour shift
- Monday to Friday
Ability to commute/relocate
135 Chestnut Ridge Rd Suite 220-A, Montvale, NJ 07645: Reliably commute or planning to relocate before starting work (Preferred)
Experience (Additional Requirements)
- Medical Billing: 3 years (Required)
- Customer Service: 3 years (Preferred)
- Sales: 3 years (Preferred)
License/Certification
- Medical Billing Certification (Required)
Work Location
Hybrid remote in 135 Chestnut Ridge Rd Suite 220-A, Montvale, NJ 07645
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