Associate Donor Relations (AIPAC)
AIPAC’s mission is to strengthen, protect, and promote the U.S.–Israel relationship in ways that enhance the security of both nations. Every day, we come to work motivated by a singular goal: keeping America strong and Israel secure.
Position Overview
The Associate, Donor Relations will make a meaningful impact by engaging current supporters, encouraging greater investment in AIPAC’s work, and delivering exceptional donor service. This role focuses on three core responsibilities.
Responsibilities
Engaging current Sustaining Club Members to demonstrate the value of AIPAC and reinforce the urgency of supporting a strong U.S.–Israel relationship.
Soliciting existing Club Members to become Sustaining Club Membership.
Managing donor transactions and service, including processing gifts, handling credit card declines, setting up sustainer plans, and responding to donor inquiries.
Key Responsibilities
Manage a portfolio of 800+ donor households, ensuring an exceptional and personalized member experience.
Monitor billing plans, proactively resolving payment issues and collecting updated credit card information from current Sustaining Club Members and annual Club Members.
Collaborate with the Direct Marketing and Digital Fundraising teams to ensure Sustaining Club Members are effectively engaged and strategically solicited for upgrades.
Solicit Club Members and Sustaining Club Members to increase annual giving within the $1,800–$9,999 range.
Meet daily, weekly, monthly, quarterly, and annual fundraising goals.
Communicate AIPAC’s mission and impact through Zoom meetings, phone calls, email, and text.
Deliver responsive, high-quality customer service for inbound and outbound communications.
Maintain accurate donor records in Salesforce and Outreach.io, including activity tracking and meeting documentation.
Perform additional duties as assigned.
Qualifications & Skills
0–1+ years of experience in a customer-facing role (sales, customer success, account management, or similar).
Strong passion for the U.S.–Israel relationship; familiarity with Middle East policy and American politics strongly preferred.
Excellent judgment, professionalism, and ability to remain calm while resolving donor issues.
Strong organizational, interpersonal, and relationship-building skills.
Ability to work in a fast-paced, metrics-driven environment and adapt quickly to changing priorities.
Resilient, goal‑oriented mindset with comfort navigating rejection.
Strong written and verbal communication skills.
Self‑motivated; able to work both independently and collaboratively.
Bachelor’s degree preferred or equivalent experience.
Proficiency with CRM systems (Salesforce) and sales platforms (Outreach.io) or ability to learn quickly.
Experience in politics, call centers, or high-volume phone engagement is a plus.
Salary & Benefits
AIPAC offers a competitive market base salary between $55,000.00 and $62,000.00 for the position, depending on skills and experience. In addition, employees receive a comprehensive benefits package that contributes to the overall total compensation. The role offers remote work two days a week and office work for the remaining days.
Posting Instructions
Please provide a cover letter with your resume. Incomplete applications with missing documentation will not be considered. If applying for more than one position, attach a position-specific cover letter. Use your legal name when completing the application – no nicknames.
AIPAC is an equal‑opportunity employer.
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In Summary: AIPAC's mission is to strengthen, protect, and promote the U.S.–Israel relationship in ways that enhance the security of both nations . The Associate, Donor Relations will make a meaningful impact by engaging current supporters and delivering exceptional donor service . The role offers remote work two days a week and office work for the remaining days .
En Español: La misión de AIPAC es fortalecer, proteger y promover las relaciones entre Estados Unidos e Israel en formas que mejoren la seguridad de ambas naciones. Todos los días nos movimos hacia el trabajo motivados por un objetivo singular: mantener a EE.UU. fuerte e Israel seguro. Posición Resumen El asociado, Relaciones con donantes tendrá un impacto significativo al involucrar a sus partidarios actuales, fomentar una mayor inversión en el trabajo del AIPAC y ofrecer un servicio excepcional para donantes. Este papel se centra en tres responsabilidades fundamentales. Cumplir con los objetivos diarios, semanales, mensuales, trimestrales y anuales de recaudación de fondos. Comunicar la misión e impacto de AIPAC a través de reuniones Zoom, llamadas telefónicas, correos electrónicos y textos. Brindar un servicio al cliente receptivo y de alta calidad para las comunicaciones entrantes y salientes. Mantener registros precisos de donantes en Salesforce y Outreach.io, incluido el seguimiento de actividades y documentación de encuentros. Realizar tareas adicionales según sea asignado. Qualifications & Skills 01+ años de experiencia en una función orientada al cliente (ventas, éxito del cliente, gestión de cuentas o similares). Salary & Benefits AIPAC ofrece un salario competitivo de base del mercado entre $55,000.00 y $62,000.00 para el puesto, dependiendo de las habilidades y la experiencia. Además, los empleados reciben un paquete completo de beneficios que contribuye a la compensación total general. El papel ofrece trabajo remoto dos días por semana y trabajo en oficina durante los días restantes.