Director, Dealer Relations Job at S&P Global, Inc. in Chicago

About the Role Grade Level (for internal use): 12 IDEAL CANDIDATES RESIDE IN THE CHICAGO MARKET Key Responsibilities Dealer Relationship Management & Retention Lead account and revenue retention efforts with a focus on customer success and long-term engagement. Maintain a sales mentality while delivering superior account management to identify upselling opportunities and additional revenue streams. Territory Strategy & Data-Driven Insights Leverage Operations and analytics to understand territory dynamics, uncover opportunities, and address challenges through tailored solutions. Monitor customer engagement levels using data analytics to ensure proactive support and expansion. Product Implementation & Training Contribute to launch planning and product rollouts, guiding Dealer Relations Managers on training and continuous improvement initiatives. Communicate product functionalities and advocate for additional services aligned with client needs. Customer Expansion & Growth Support regional and enterprise group needs to maximize client success and drive customer expansion. Develop and implement targeted strategies for upselling, including customized presentations and value propositions. Team Leadership & Development Mentor, coach, and develop Dealer Relations Managers, fostering a culture of learning, accountability, and excellence. Provide regular feedback and ensure team members are held accountable for performance and professional growth. Cross-Functional Collaboration Partner with Product Development, Marketing, Sales, and other departments to stay informed of product updates and ensure consistent customer communication. Collaborate with Sales, Marketing, Groups, and Operations to meet growth targets and generate new business referrals. Operational Excellence Ensure initiatives are executed within budget and monitor expenditures for financial efficiency. Act as the primary contact for escalated issues, ensuring adherence to service level agreements. Customer Advocacy & Networking Conduct ongoing reviews of customer accounts to assess and enhance product value. Network clients to identify new opportunities and deliver impactful presentations to potential clients and industry groups. Key Qualities & Competencies Solutions-Oriented & Client-Centric Mindset Deep understanding of customer challenges and the ability to deliver tailored solutions that drive success. Strong Leadership & Accountability Proven ability to inspire, develop, and hold team members accountable while instilling best practices for strategic customer engagement. Culture of Learning Commitment to fostering an environment of continuous improvement and professional growth. Customer-Centric Focus Full accountability for customer happiness and engagement, with a proactive approach to understanding and meeting client needs. Excellent Communication Ability to convey complex information clearly and persuasively to diverse internal and external stakeholders. Who you are 5 or more years of professional experience working in sales, marketing or customer service in the automotive industry Prior management experience leading and managing field teams Significant experience working with software solutions and artificial intelligence Think fast, work hard, drive change Strong verbal and writing communication Ability to develop deep consultative relationships Negotiate effectively, finding win win solutions with a challenger mindset Ability to foster a strong, positive culture as a leader Proactively solicit feedback Regularly assess individual performance and adapt your work to achieve better results Passionate, enthusiastic, can do attitude Vested interest in the company's success Expected Hours of Work This is a full-time position. Generally, work is performed Monday through Friday. This role requires 70%-80% travel within the region and nationally as needed. A valid driver’s license with no restrictions is required to perform the job. Equal Opportunity Employer S & P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. #J-18808-Ljbffr