H&M
Base Pay Range $17.05/hr - $20.33/hr
Job Description About the Role As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.
A Day in the Life Customer Sales & Profit Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct)
Represent your and the H&M Brand positively during customer interactions (Direct)
Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager
Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards
Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams
Perform sales report (KPIs) follow‑up, identify and prioritize visual & commercial opportunities in collaboration with Store Management team
Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow‑up actions in collaboration with Store Management team
Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store team
Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers etc.
Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate our customer’s needs and enhance our shopping experience in store
Team & Development Share, inspire and educate your store teams, keep them updated with seasonal changes, fashion trends, relevant visual & commercial information, in-store communication, including price perception
Coach and develop the Store team’s visual and commercial skills to secure high quality of product & commercial presentation according to guidelines
Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement
Develop and coach talents and provide onboarding training to new colleagues
Organize, provide, and carry out the visual & commercial upskilling for you and your colleagues
Complete Visual Competencies & Commercial 4 All trainings based on Regional & Sales Market learning and development goals
Support Sales Market and Area teams with expansion (store projects) needs
Visual & Commercial Execution Execute the visual & commercial curation & styling for the store based on commercial calendar, allocation, store activation plan and fashion trends according to mood boards and direction from the visual & commercial guidelines
Carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to ensure you create clear trends and stories according to inspiration from the visual & commercial guidelines
Secure window & styling execution according to visual & commercial guidelines to create inspirational and commercial customer experience
Provide good customer flow by maintaining commercial layout, fixtures, to secure the best trend story placement
Secure a strong balance and the maintenance of price signs in windows and throughout the store following guidelines according to Global strategy and Sales Market requirements
In collaboration with Facilities Management ensure all lighting is working correctly, aimed to highlight our products and display forms in windows and throughout the store
Maintain and care for all display forms and interior material (fixtures & fittings) with sustainability in mind
In collaboration with Area Visual Manager ensure your store navigation is maintained and kept up to date according to latest guidelines and store layout
Ensure your store has enough quantities of sale and other activity including POS material according to local routines
Keep sales floor and back of house clean, organized, and safe according to local security guidelines
Qualifications Who You Are Curious, creative, proactive, solution‑focused, flexible, with effective communication skills to achieve results cross‑functionally.
Fashion interests and leadership skills who can apply visual and commercial experience in a dynamic environment.
Experience with being solution‑focused to improve product presentation and commercial execution in store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Know how to manage, follow‑up and act on selling equation and weekly sales reports.
Why You’ll Love Working at H&M Diversity valued in all aspects of background.
Values‑driven organization guided by 7 unique values over 75 years.
Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
Inclusive company encouraging authenticity.
Global talent community with unlimited career growth.
Commitment to wellbeing with comprehensive benefits: health insurance, wellness, family support, retirement plan, paid leave, community day.
Employee discount at H&M, Other Stories, and COS.
Additional Information Compensation: expected base salary range 15.13‑18.04 hourly.
EEOC Code: SLS
Pay Status: Non‑Exempt, Hourly
Benefits Staff discount card on all H&M Group brands.
H&M Incentive Program – HIP.
25% Staff Discount, Medical, Pharmacy, Vision and Dental Coverage.
Employee Assistance Program.
Vacation, Wellness, Holiday and Parental Pay.
401K.
Commuter Benefits, Health and Dependent Care FSA.
Additional Voluntary Benefits.
Inclusion & Diversity H&M Group is committed to creating inclusive, diverse, and equitable workplaces with a diverse workforce.
Company Description H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
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