Lead UX Designer AI Job at Exact Sciences in Madison

Help us change lives At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others. Position Overview Exact Science’s Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer‑centric journeys for all our customers across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill. As a Lead UX Designer, you will help shape, define, and drive high‑impact design initiatives across digital, product, and marketing platforms. You will blend systems thinking with hands‑on execution, bringing structure to complex problems and elevating the craft of design through thoughtful, scalable, human‑centered solutions. You’ll lead by example, guiding teams toward clarity, consistency, and innovation. You will guide experience vision, interaction patterns, and system‑level design across journeys and touchpoints, helping to unify design efforts across web, mobile, physical, and hybrid platforms. Your design work is grounded in deep empathy, curiosity, and a strong understanding of user mindsets, behaviors, and expectations. You design with people at the center, delivering solutions that reduce friction, build trust, and empower patients and providers to make confident, informed decisions. You excel at balancing the strategic and the tactical, ability to see the big picture of experience ecosystems while refining the details of interaction design, flows, and component‑level polish. You bring structure to ambiguity, elevate the role of design in cross‑functional work, and advocate for excellence at every level of execution. As a hands‑on, proactive, collaborative design leader, you’ll work closely with Product Managers, Engineers, Researchers, Content Strategists, and Legal, Marketing, and Medical partners. You’ll help teams navigate complexity, compliance, and competing priorities, driving forward experience strategies that are scalable, accessible, and compliant. You’ll shape the end‑to‑end design process and help teams deliver solutions that balance innovation with feasibility. As a craft leader and mentor, you’ll model design excellence and help build a culture of feedback, continuous learning, and shared ownership. You’ll support junior and mid‑level designers while contributing directly to high‑impact work. Your leadership empowers cross‑functional teams to execute design that’s not only effective but deeply human. You have a strong track record of delivering thoughtful, inclusive, and high‑quality digital experiences in complex environments. You’re able to balance priorities and understand the impact of key decisions. You should be prepared to share a portfolio that demonstrates your ability to simplify complexity, bring strategy to life through experience, and create work that resonates with diverse audiences. This role is onsite in Madison or La Jolla, CA. Essential Duties Independently lead and facilitate active collaboration with strategists, researchers, product leaders, legal, regulatory, medical, labs, and the respective Experience Design team members to produce deliverables that scale across journeys and platforms, with minimal guidance. Support a team of designers, providing informal coaching, feedback, and direction to help them do their best work on a project. Research and stay up‑to‑date to help support the adoption of enterprise‑wide design best‑practices, standards, principles, and the usage of AI into your daily practice. Develop advanced prototypes and animations or define motion characteristics. Advocate for the incorporation of user research into the experience’s UX vision, provide strategic rigor and thoughtfulness throughout the creation of products and experiences, from vision and conception to launch and optimisation/governance. Evolve and champion our design system to ensure that it is driving efficiencies and is tailored to the respective audience needs. Serve as a subject‑matter expert in all things design and help lead both partners and peers alike to think how design drives utility and inspires, equally. Remove impediments and ensure delivery of the overall experience vision & results aligned to OKRs; build and maintain collaborative relationships with senior leadership and other departments (e.g., Marketing). Lead the adaptation of enterprise‑wide UX best‑practices, standards, principles, and design thinking processes for use by the respective UX, Product, and Development teams; serve as an advocate for these standards, principles, processes. Create systems and strategies that help designers thrive; lead the use of design thinking, storytelling, and conceptual prototypes to convey the vision, flow, and features of the products/services being designed. Understand and prioritise time, problems, opportunities, and solutions that contribute to the product roadmap, strategy, and vision leveraging data, research, industry trends, and business objectives. Maintain morale and support employee engagement initiatives. Foster a welcoming environment regardless of background, sexual orientation, gender expression, religion, or ethnicity, and model these behaviours for the organization. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Effectively manage legal reviews and feedback cycles. Support and comply with the company's Quality Management System policies and procedures. Act with an inclusion mindset and model these behaviours for the organization. Travel requirements: ability to travel 10‑20% of working time away from work location, may include overnight/weekend travel. Minimum Qualifications Bachelor’s degree in Design, Marketing, Business, Life Sciences, or related field; or High School Degree/General Education Diploma and 4+ years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree. 8+ years of experience working as a UX Designer, with at least 5 years in a senior or lead capacity. Extensive experience in modern UX design techniques, discovery and delivery, and proficiency with design platforms and tools (e.g., Adobe Creative Suite, Figma, Miro, Jira). Experience with content management systems (Sitecore a plus) and user testing tools. Experience simplifying and communicating complex ideas to broad audiences. Experience managing a design process from strategy to delivery. Experience collaborating with and influencing product, engineering, design, and operational teams. Experience creating designs that optimize for varied ecosystems that leverage known personas or archetypal work, SEO, and measurement objectives. Advanced understanding of accessible, inclusive, and equitable design. Experience with Agile/Scrum/Kanban principles. Strong organisational and time‑management skills with a proactive and logical approach to workload. Demonstrated ability to perform the essential duties with or without accommodation. Strong working knowledge of HTML, CSS, JavaScript, Adobe Creative Suite applications, and associated design tools. Key understanding of the current web and mobile technology landscape. Advanced understanding of human‑centered design and design thinking methodologies. Knowledge of best‑in‑class design systems (Material, Carbon, Fluent, etc.) and their pros and cons. Extensive experience problem‑solving, organisational, and analytical skills. Strong analysis skills; including process and user flow definition. Experience translating complex requirements into clear, accurate, compelling deliverables. Experience building relationships, motivating, and curiosity to bring together different personalities for creative thinking and collaborative solutioning. Experience recruiting, coordinating, developing, and managing a team. Excellent written and verbal communication skills, agilely adapting to respective audiences. Applicants must be currently authorised to work in the country where work will be performed. Sponsorship of employment visas is not available at this time. Preferred Qualifications Experience in healthcare, wellness, or digital health. Experience with service design and operations. Experience with both B2C and B2B products and/or services. Experience within large organisations. Experience with Sitecore, React, and Angular frameworks. Experience with no‑code tools to support the experience. Experience using AI to enhance experiences or create efficiencies. Salary Range $121,000.00 - $206,000.00. The annual base salary shown is for this position located in US – WI – Madison on a full‑time basis and may differ by hiring location. In addition, this position is bonus eligible. Benefits Exact Sciences offers paid time off (including vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits. Equal Opportunity Employer We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law. Additional Details Seniority Level: Mid‑Senior level Employment Type: Full‑time Job Function: Design, Art/Creative, and Information Technology Industries: Biotechnology Research, Hospitals and Health Care, Medical Equipment Manufacturing Location: Madison, WI (Onsite) #J-18808-Ljbffr